OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
354 ratings and 205 comments received in the last 90 days.
03 February 2025
dealth with rees murphy,a very well manered,professional,salesman,very much a credit to the business .
Response from JKC
Thank you for your very kind words in regard to Rees...a highly valued member of our team and a gentleman who really knows how to deliver a 5 star customer experience! Niall MacFlynn - Head of Business
18 January 2025
My best best car experience
Response from JKC
That's wonderful to hear...thank you! Niall MacFlynn - Head of Business
14 January 2025
Cara was extremely helpful and approachable. She was knowledgeable about the product and effortlessly (on her part) led me through the purchasing process, especially the 'paperwork'. My new car was extremely well presented when I took delivery of it.
Response from JKC
Delighted to receive your kind & positive feedback, especially with regard to Cara, a highly valued member of our team who really knows how to deliver a 5 Star Customer Experience! Niall MacFlynn - Head of Business
12 January 2025
Very satisfied with the experience of ordering my new car from JKC from ordering to the delivery of my new car , l was kept up to date on the manufacture progress and delivery date by the sales team
Response from JKC
Pleased to hear you enjoyed a premium purchasing experience and the team looked after you well! Niall MacFlynn - Head of Business
11 January 2025
It was easy to arrive at a fair price and the new car was delivered in the time I requested.
Response from JKC
Great to hear the team looked after you well and delivered your new vehicle on schedule! Niall MacFlynn - Head of Business
10 January 2025
Again hand over and sales man and bmw genius talked through the control's .
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
02 January 2025
I'm very satisfied. I found JKC BMW willing to negotiate, easy to deal with & very helpful in the purchasing process. I bought a 320i Touring which was on view in the showroom. My only reservation is that I wasn't told it was a pre 2025 update car
Response from JKC
Your kind & positive feedback is very much appreciated - and thank you for taking my call to discuss your experience! To confirm, you decided to go for the 2024 model in stock as the deal was more attractive. Niall MacFlynn - Head of Business
16 December 2024
Knowledge friendly staff and a pleasant atmosphere and surroundings. Handover was smooth and very informative and helpful with regards to setting things up on the car.
Response from JKC
Great to hear you had an excellent experience. Welcome to JKC and thank you for the business! Niall MacFlynn - Head of Business
16 December 2024
I was extremely satisfied with my experience at JKC. Rees was professional, attentive, and made the entire purchase and delivery process stress free.
Response from JKC
Pleased to hear Rees looked after you so well...a very valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
16 December 2024
The combination of a welcoming atmosphere, attentive service, and the flexibility of the test drive made my experience enjoyable. It was this thoughtful approach that ultimately led to my decision to make a purchase.
Response from JKC
Thank you for your kind & positive feedback. Delighted to hear you enjoyed a 5 Star Experience at JKC! Niall MacFlynn - Head of Business
08 December 2024
Excellent service especially how it was arranged by Cara for Danielle to do a handover with me and she was also so helpful.
Response from JKC
Great to hear both Cara & Danielle delivered a 5 Star experience. At JKC, our excellent people really do make the difference! Niall MacFlynn - Head of Business
05 December 2024
Very accommodating and great facilities.
Response from JKC
Thank you for your kind & positive words! Niall MacFlynn - Head of Business
05 December 2024
Excellent. Extremely satisfied.
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
02 December 2024
Dealt with Rees
Response from JKC
Great to hear Rees delivered a 5 Star experience! Niall MacFlynn - Head of Business
23 November 2024
Helpfulness of the staff.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
22 November 2024
JKC are old friends of mine - what more is there to say!
Response from JKC
We most certainly are...40 years and counting! Thank you for your continued support and loyalty. Niall MacFlynn - Head of Business
09 February 2025
Great staff great service.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 February 2025
Keep informed of what was required and the cost. Was contacted before the service to arrange pick up and was also contacted during and after the service.
Response from JKC
Pleased to hear the team looked after you so well throughout your visit! Niall MacFlynn - Head of Business
09 February 2025
The garage staff stent me a full overhaul of my vehicle l couldn't be any happier with JKC
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
08 February 2025
Problem with sensor located and resolved.
Response from JKC
Great to hear the team were efficient in getting you back on the road quickly! Niall MacFlynn - Head of Business
06 February 2025
At least one issue not addressed
06 February 2025
Front desk staff are excellent but workshop have let them down
06 February 2025
Very efficient from start to finish and very thorough carried out their work very professionly
05 February 2025
They made the whole thing easy to get things sorted
05 February 2025
I was totally satisfied. All staff dealt with everything I required in a very professional and friendly manner as they always do. The service experience was of the highest standard.
05 February 2025
The service is fantastic. All the staff from check-in to service and sales treat you like a customer and not a number. It really is 5*. Brought my car in for a warrenty job and they gave the car a mechanical once over and a wash. Couldn't be happier.
05 February 2025
Even though my car was accidentally overlooked for the initial day it was booked in, Gordon professionally explained and resolved the matter
05 February 2025
Service went as arranged
04 February 2025
Keeping me updated what was happening with my car
Response from JKC
Pleased to hear the team communicated well throughout your visit! Niall MacFlynn - Head of Business
04 February 2025
Very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 February 2025
JKC have always proved me with very good service over many years.
Response from JKC
Thank you for your positive feedback..it's always a pleasure to look after you and your BMW! Niall MacFlynn - Head of Business
03 February 2025
I can depend on JKC 100%
Response from JKC
You certainly can...thank you for letting us know! Niall MacFlynn - Head of Business
03 February 2025
Completely satisfied
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
Again service was first class
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 February 2025
Great communication during my service. Everything explained perfectly.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
03 February 2025
Arron is a great sails man at jk Coleraine
Response from JKC
Thank you for your kind words in regard to Aaron - a top man! Niall MacFlynn - Head of Business
03 February 2025
Good communication and timely service scheduling
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
03 February 2025
Superb service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 February 2025
Good communication and helpful staff
Response from JKC
Thank you for your kind and positive feedback! Niall MacFlynn - Head of Business
03 February 2025
No complaints at all
03 February 2025
Great staff with a warm welcoming attitude and approach. Excellent dealership with first class facilities. Nothing to complain about regarding JKC
01 February 2025
Good service done on the car. However, was told on the phone that the car would be ready at a certain time and for a call to say it won't be ready for another day. Was 10 minutes outside of Coleraine when this happened and had to turn back to Derry.
01 February 2025
All recall on car done efficiently
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
30 January 2025
Always great
30 January 2025
excellent service
29 January 2025
Great service for the recall.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 January 2025
Top service and courtesy car
Response from JKC
Pleased to hear the team did a great job - and kept you mobile throughout your visit! Niall MacFlynn - Head of Business
29 January 2025
Friendly staff, ease of booking and comfort of showroom reception
Response from JKC
Thank you for your kind feedback. Welcome to JKC! Niall MacFlynn
29 January 2025
Welcoming, professional and good service
Response from JKC
Thank you for your positive feedback! Pleased to hear you had a great experience at JKC. Niall MacFlynn - Head of Business
29 January 2025
As always JKC provides excellent service.
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
29 January 2025
Enjoy a good rapor easy to work with
Response from JKC
Great to hear our personable team looked after you well! Niall MacFlynn - Head of Business
29 January 2025
Very. Problem solved and rectified with efficiency and politeness
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
29 January 2025
Produced video called and advised in a professional manner
Response from JKC
Great to hear you found the personalised video useful! Niall MacFlynn - Head of Business
29 January 2025
Very pleasant and helpful staff. Kept me informed all the way.
Response from JKC
Your kind and positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
29 January 2025
Fantastic experience from start to finish
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 January 2025
Pleasant people to deal with, fast and efficient.
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
25 January 2025
It is good to see the short film of the mechanics doing the health check, getting everything listed that needs replacing and finally getting the car back clean and tidy.
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
25 January 2025
First class service and I know my car has been fully checked which give me peace of mind
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
24 January 2025
It is a long way for us to come to. Operations for a service but we trust and like JkC -
Response from JKC
Thank you choosing JKC to service your BMW. Your business is very much appreciated! Niall MacFlynn - Head of Business
23 January 2025
They are kind towards the customer. They leave me home if I need to leave the car with them.
Response from JKC
Thank you for your kind words. Delighted to hear the team always look after you well! Niall MacFlynn - Head of Business
21 January 2025
Best in the business of services and aftercare and when purchasing a new car.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
21 January 2025
Customer service was good here and able to get an appointment on short notice a small point is that when approving the service items I filled out the comment box, this was not picked up on and I had to specifically raise it when at garage
Response from JKC
Thank you for your positive feedback. Regarding the small point you raise, our Service Manager has made several attempts to contact you, just to discuss the detail behind your comments and offer some explanation as to what might have happened on the day. Niall MacFlynn - Head of Business
20 January 2025
Initially it was poor service but when Gary took over we received good communication and he got our car fixed and back to us within 5 weeks
20 January 2025
Always have been great to customers
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
20 January 2025
Work was carried out on time
20 January 2025
Would have been 5 stars but initial wait time was given as 2-3hrs as it turned out it was 4hrs, not a huge deal given the standard of waiting area but a long sit all the same.
19 January 2025
Recall issue on car resolved.
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
19 January 2025
A little long to get a courtesy car. Otherwise, all very good
18 January 2025
Just a very efficient and well managed service. I was also able to work remotely at the showroom whilst my service was happening. The reception staff were very courteous and ensured I was well looked after whilst I was there.
18 January 2025
Hassle free car ready on time.
17 January 2025
Always well looked after
16 January 2025
0
15 January 2025
Information given at each stage.
Response from JKC
Great to hear the team kept you fully updated throughout your visit! Niall MacFlynn - Head of Business
15 January 2025
Very satisfied with the service I had
Response from JKC
We're very pleased to hear that...thank you! Niall MacFlynn - Head of Business
14 January 2025
My car had a issue and was resolved quickly
Response from JKC
Pleased to hear the team were efficient in getting you back on the road ASAP! Niall MacFlynn - Head of Business
14 January 2025
Very professional and attentive
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
14 January 2025
Staff welcoming and supportive.
Response from JKC
Great to hear the team did a great job! Niall MacFlynn - Head of Business
14 January 2025
Excellent work
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 January 2025
Friendly & efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
13 January 2025
They were timely, looked after me, kept me informed and everything was smooth
Response from JKC
Delighted to hear you had a great experience. Thank you for your positive feedback and welcome to JKC! Niall MacFlynn - Head of Business
13 January 2025
Always work with me despite living 60 miles from the dealership the service is second to none.
Response from JKC
Delighted to hear the team are consistently providing you with a 5 Star level of service! Niall MacFlynn - Head of Business
13 January 2025
Excellent service from start to finish, booking easy, reception staff excellent, polite, courteous and helpful. Like the video update on progress which ensured trust levels remained high (nice touch not experienced with other BMW dealerships)
Response from JKC
Thank you! Your most kind & positive feedback is very much appreciated...welcome to JKC! Niall MacFlynn - Head of Business
13 January 2025
Underside tray was missing and needed replaced. Part was ordered and afternoon wasted due to this part needing
Response from JKC
Apologies for the issue with your undertray, where unfortunately the wrong part was delivered. I understand our Aftersales Manager has since been in touch to confirm that we will collect your car and have the correct part fitted ASAP! Niall MacFlynn - Head of Business
12 January 2025
I took one star off as the process was duplicated too many times. You check the car in on line and make a few notes to avoid wasting time - you then get a phone call to go through the whole process again. Please fix this
12 January 2025
Very satisfied with the service carried out and the presentation of my car on return
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
12 January 2025
Work appears to have been well done. Car was collected from home, and returned after the service
11 January 2025
JKC do not false promise and always deliver. The take servicing, customer care to the next level and always raise the bar to excellence.
11 January 2025
Very satisfied
09 January 2025
I was later shown a video of the technician carrying out the health check of my car.
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
09 January 2025
I was well please with the reception given on my arrival. The recall work was completed in the time that was given to me.
Response from JKC
Great to hear the team looked after you well and delivered the job on schedule! Niall MacFlynn - Head of Business
09 January 2025
The overall experience.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
09 January 2025
My wife took my car to this service and said the staff were very plieasant amd helpful.
Response from JKC
Delighted to hear the team looked after your wife so well! Niall MacFlynn - Head of Business
08 January 2025
All good
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 January 2025
Very easy to book in and service dept were very efficient
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
07 January 2025
Friendly staff and eager to help..only downside is the greed of the sales personnel and the artificially high interest rates
Response from JKC
Thank you for taking my call to discuss your comments, which I now understand were made tongue in cheek. Delighted to hear you had an excellent experience and the team looked after you well! Niall MacFlynn - Head of Business
06 January 2025
Same as previous really, I was kept advised and prompt calls re progress and some additional service work options.
Response from JKC
Pleased to hear the team kept you fully updated throughout your visit! Niall MacFlynn - Head of Business
05 January 2025
Great service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
05 January 2025
Always very welcoming and attentive.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
05 January 2025
They carried out the service on my car when they said they would. The car was ready for collection at the agreed time. All paperwork handed over and explained by Zara when I collected my keys.
Response from JKC
Delighted to hear Zara and the team delivered a premium, 5 Star Service! Niall MacFlynn - Head of Business
03 January 2025
They did what they said
Response from JKC
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
03 January 2025
I never had any problems at all
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
28 December 2024
Excellent- they had the fault diagnosed on our car very quickly and remedied the fault without delay organising a courtesy car to be delivered to our address.
Response from JKC
Delighted to hear the team moved swiftly to deal with the issue and kept you mobile throughout! Niall MacFlynn - Head of Business
25 December 2024
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 December 2024
Excellent service, really friendly, helpful and informative staff, and great hospitality.
Response from JKC
Thank you for your kind & positive feedback. Welcome to JKC! Niall MacFlynn - Head of Business
24 December 2024
Excellent service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
23 December 2024
Zara was extremely helpful and efficient
Response from JKC
Pleased to hear Zara looked after you so well...a very valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
23 December 2024
Amazing service . Very friendly and professional staff
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
23 December 2024
Everything carried out on time and no problems with the service
Response from JKC
Pleased to hear it all went smoothly! Niall MacFlynn - Head of Business
23 December 2024
A pleasant experience throughout. This started with a pleasant and professional receptionist and continued until I collected my car
Response from JKC
Great to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
23 December 2024
Work carried out under warranty, BMW gave me a new battery which wasn't covered under the warranty for free which was appreciated.
Response from JKC
Delighted to hear that our team, in collaboration with BMW, went about and beyond to deliver a 5 Star experience! Niall MacFlynn - Head of Business
22 December 2024
Work completed to my satisfaction
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
22 December 2024
Easy to book my car in - great communication during my service and follow up with the tyres required for my car
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
22 December 2024
Excellent professional service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 December 2024
Good team easy to communicate with Do things on time
Response from JKC
Pleased to hear the team delivered the job efficiently...and on schedule! Niall MacFlynn - Head of Business
19 December 2024
Our service organiser, Gary was brilliant and a pleasure to deal with
Response from JKC
Delighted to hear Gary looked after you so well...a top man! Niall MacFlynn - Head of Business
19 December 2024
Again the service price and even returned the vehicle Nothing was a problem
Response from JKC
Great to hear you enjoyed a 5 Star Experience at JKC! Niall MacFlynn - Head of Business
18 December 2024
All that was promised was delivered
Response from JKC
Pleased to hear the team got the job done efficiently! Niall MacFlynn - Head of Business
18 December 2024
All went smoothly, JKC's staff are exceptionally friendly and accommodating
Response from JKC
Thank you! Your kind & positive feedback regarding our staff is very much appreciated. Niall MacFlynn - Head of Business
18 December 2024
See last answer
Response from JKC
I understand our Service Manager has been in touch to confirm that the time taken to complete your recall was well within the timescale you were quoted at the point of booking. Niall MacFlynn - Head of Business
17 December 2024
Again staff were brilliant
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 December 2024
As above staff very helpful , friendly and explained everything and kept us informed
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
16 December 2024
Again everything was carried out in a very professional manner.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
16 December 2024
Professional service all round.
Response from JKC
I'm very pleased to hear that...thank you! Niall MacFlynn - Head of Business
16 December 2024
They did all that was required.
Response from JKC
We're a great believer in the phrase "Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
15 December 2024
Always very professional and fair
Response from JKC
Thank you! Niall MacFlynn - Head of Business
15 December 2024
Everything done perfectly
Response from JKC
That's what we love to hear...thank you! Niall MacFlynn - Head of Business
14 December 2024
Always great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
14 December 2024
The marks given surely speak for themselves
Response from JKC
They most certainly do...thank you! Niall MacFlynn - Head of Business
14 December 2024
Excellent communication throughout
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
14 December 2024
Kept me updated and excellent timely service
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
13 December 2024
Very helpful and always welcome you
Response from JKC
Delighted to hear the team always look after you well! Niall MacFlynn - Head of Business
13 December 2024
Easy to deal with
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
11 December 2024
Arranged to fix a problem whereby when the rear screen demist was turn off the radio cut out free of charge.
Response from JKC
Pleased to hear the team went the extra mile to ensure your issue was resolved at no cost to yourself! Niall MacFlynn - Head of Business
09 December 2024
Very good
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 December 2024
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 December 2024
Took too much time for such a simple recall
Response from JKC
Sorry to receive your feedback. I understand our Service Manager has been in touch with you directly to discuss the reasons behind the time taken and to offer his personal apologies. Pleased to hear everything regarding your visit was excellent! Niall MacFlynn - Head of Business
09 December 2024
The service was booked on line as a wait in the dealers but in fact it was not.
Response from JKC
As per your online booking and the confirmation call you received the day before your visit, your waiting time was confirmed as 4 hours. Whilst we are more than happy for you to wait on-site, you can of course leave and return again once the car is ready. Niall MacFlynn - Head of Business
09 December 2024
Great service from Zara.
Response from JKC
Pleased to hear Zara looked after you so well...a fantastic member of our Service Team and a great ambassador for the BMW brand! Niall MacFlynn - Head of Business
09 December 2024
Car was serviced to a high standard.
Response from JKC
You can always be assured of the highest quality of workmanship at JKC! Niall MacFlynn - Head of Business
09 December 2024
Excellent customer service as usual .
Response from JKC
Great to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
08 December 2024
Well looked after
Response from JKC
That's great to hear...welcome to JKC! Niall MacFlynn - Head of Business
08 December 2024
JKC send a video of the service as it takes place, ensuring that everything that needs to be done, has been completed.
Response from JKC
Pleased to hear you found the personalised video both informative and reassuring! Niall MacFlynn - Head of Business
08 December 2024
THEY MAKE EVERY EFFORT TO ACCOMODATE THE CUSTOMER
Response from JKC
As a customer centric business, your kind comments are gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
07 December 2024
Exactly as befitting BMW vehicles - excellent
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
07 December 2024
Trusted staff & equipment
Response from JKC
At JKC, you can always be assured of a professional service! Niall MacFlynn - Head of Business
06 December 2024
Excellent service and premises.
Response from JKC
That's very kind of you to say...thank you! Niall MacFlynn - Head of Business
06 December 2024
Their service is excellent, their staff are first rate
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
06 December 2024
Simply because the bmw garage deserve it and i was very very satisfied comparing it to other car dealers
Response from JKC
Your kind & positive comments are very much appreciated...thank you! Niall MacFlynn - Head of Business
05 December 2024
The staff clearly explained what had to be done.
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business - Head of Business
05 December 2024
Looked after from i entered until i left. Excellent communications, no surprises.
Response from JKC
Delighted to hear the team looked after you well and you had a great experience! Niall MacFlynn - Head of Business
04 December 2024
great video of car assessement
Response from JKC
Pleased to hear you found the personalised video useful! Niall MacFlynn - Head of Business
04 December 2024
QUALITY CARE
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
04 December 2024
Very nice people make you feel welcome
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
04 December 2024
staff were helpful communication was maintained before during snd after my visit. nice environment with refreshments and facilities. issues resolved satisfactorily
Response from JKC
Delighted to hear the team delivered a 5 Star Customer Experience! Niall MacFlynn - Head of Business
04 December 2024
Customer service is 10
Response from JKC
That's exactly what we love to hear...thank you! Niall MacFlynn - Head of Business
04 December 2024
Gordon was superb. Extremely helpful and great to talk to. Gareth and Stephen were also excellent.have spoken to both before and cannot fault their knowledge and customer service
Response from JKC
Your kind & positive feedback regarding Gordon, Gareth & Stephen is very much appreciated...thank you! Niall MacFlynn - Head of Business
04 December 2024
Professional service from all staff.
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
03 December 2024
Always really friendly and non pretentious atmosphere unlike some city dealerships
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
03 December 2024
Great people
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 December 2024
Fantastic to deal with
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 December 2024
Fantastic customer service from start to finish a very personal approach by all involved
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
02 December 2024
Friendly helpful staff
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
01 December 2024
Very nice helpful staff who were efficient
Response from JKC
Pleased to hear our excellent team looked after you well! Niall MacFlynn - Head of Business
29 November 2024
accompanied with my car had been
28 November 2024
Very satisfied with the service team
Response from JKC
Lovely to receive your feedback...thank you! Niall MacFlynn - Head of Business
27 November 2024
Able to work while waiting on car
Response from JKC
Pleased to hear you found our new workspace area useful! Niall MacFlynn - Head of Business
27 November 2024
just.excellent.ses
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
27 November 2024
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 November 2024
Very pleased expressed the need to be left the garage with in a time they arranged and I fully understand that may not always be possible but I have rarely been over the time
Response from JKC
Delighted to hear the Service team went the extra mile to ensure you were back on the road in good time! Niall MacFlynn - Head of Business
26 November 2024
Personal attendsion
Response from JKC
At JKC, we pride ourselves on delivering a personal, bespoke service...so it's lovely to receive your comment! Niall MacFlynn - Head of Business
26 November 2024
I've had a few issues
25 November 2024
Good service and sorted outstanding issues
25 November 2024
The service was excellent and responded very quickly.
25 November 2024
I was very satisfied with my service experience at JKC. Gareth was more than helpful in explaining everything to me in regard to the service.
24 November 2024
Excellent, professional service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
24 November 2024
The check-in process and length of time for repair was easy
24 November 2024
Efficient and good communication
24 November 2024
All went to plan
24 November 2024
Jkc looked at diagnosed and fixed the problem quickly and I was able to contact them and they happily kept me informed on the progress and even sent a health check video where they examined the condition of the whole car. Great service
24 November 2024
Did what they said they would
23 November 2024
My requirements were addressed professionally and my vehicle was represented to the highest standard.
22 November 2024
Professional
21 November 2024
They did exactly what was required in a very quick turnaround
Response from JKC
"Do what you said you said you would do" - it works every time. Many thanks for your positive feedback! Niall MacFlynn - Head of Business
20 November 2024
Nice to deal with a Company known for Professionalism .
Response from JKC
And it's nice to deal with you too...thank you for your kind words! Niall MacFlynn - Head of Business
19 November 2024
Thank You we were very warmly welcomed in JKC a nice atmosphere we are pleased with the new car which is the BMW 330
19 November 2024
The buying process was very smooth and caused not at all stressful
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
19 November 2024
Again an excellent experience
19 November 2024
Pickup time selection online was not clear
18 November 2024
Explained everything from start to finish
18 November 2024
Smooth and efficient service as always from JKC. Stephen and Gareth got me sorted promptly after needing to get recovered. Always worth doing the extra travel from Belfast to get sorted. 10/10!!
18 November 2024
Completely satisfied
18 November 2024
Always helpful - great staff. 5 star service from start to finish.
18 November 2024
Everything was good
18 November 2024
I was kept informed of the progress of my service and the work completed was what was required and no more.
18 November 2024
All good
18 November 2024
Service was carried out as required. Was a comfortable space to wait until my car was ready.
18 November 2024
Could not have been better.Stephen's knowledge and experience was first rate.
18 November 2024
Everything went well
17 November 2024
Service done in timely manner
Response from JKC
Pleased to hear the team completed the work on schedule! Niall MacFlynn - Head of Business
17 November 2024
In terms of the service and the processing it is all excellent. Cost is the only issue and concern
Response from JKC
Thank you for your positive feedback regarding your visit. I understand our Aftersales Manager has since been in touch to discuss your concerns regarding cost. Niall MacFlynn - Head of Business
17 November 2024
JKC GREAT SERVICE
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
17 November 2024
All issues resolved
Response from JKC
That's great to hear! Niall MacFlynn - Head of Business
15 November 2024
Proper team effort
Response from JKC
We're all about the team at JKC...thank you for recognising that! Niall MacFlynn - Head of Business
15 November 2024
Recall work carried out as arranged all on time
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
05 February 2025
The sales representative Aaron was fantastic!!..a real credit to JKC in Coleraine. He explained everything in such a friendly and professional way making the buying process a joy for my wife and I. Just brilliant from start to finish.
Response from JKC
Thank you! Your positive feedback is very much appreciated - as are your very kind words in regard to Aaron, a key member of our team who really knows how to look after the customer...welcome to JKC! Niall MacFlynn - Head of Business