OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
338 ratings and 174 comments received in the last 90 days.
09 July 2024
The advice and patience of both the sales staff (especially Rees)and the hand over staff was exceptional
Response from JKC
Delighted to hear the team - and especially Rees - delivered a 5 Star Experience! Niall MacFlynn - Head of Business
09 July 2024
All issues dealt with efficiently and professionally.
Response from JKC
Pleased to hear everything went smoothly during your purchase! Niall MacFlynn - Head of Business
04 July 2024
Everything was covered, from the minute I walked in the door, met with friendly faces, offered hot drinks, not left waiting. Wasn't left feeling for one second like my face didn't fit which has happened many times in other local retailers
Response from JKC
Delighted to hear you had a great experience. Welcome to JKC and thank you for your business, it's very much appreciated! Niall MacFlynn - Head of Business
02 July 2024
Great atmosphere and friendly staff.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
30 June 2024
Reece took time to help in the selection and advised us fully about the process
Response from JKC
Delighted to hear Rees delivered a 5 Star Experience...a top man and fantastic ambassador for both JKC and the BMW brand! Niall MacFlynn - Head of Business
28 June 2024
completely satisfied
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
27 June 2024
Salesperson was knowlegable and excellent to deal with
Response from JKC
Thank you for your positive feedback. Delighted to hear you were well looked after! Niall MacFlynn - Head of Business
25 June 2024
Cara went over and beyond making my experience in the dealership most enjoyable. Nothing was too much trouble and I am very happy with my new car with a quick turnaround
Response from JKC
Thank you for your kind words and positive feedback regarding Cara. At JKC, our people really do make the difference - and in Cara we have one of the best! Niall MacFlynn - head of Business
19 June 2024
5 star experience, no issues at all.
Response from JKC
We are delighted to hear that...thank you! Niall MacFlynn - Head of Business
16 June 2024
Salesman didn't know what he was doing.
Response from JKC
Apologies for any confusion during the handover of your car - and thank you for taking my call to discuss your feedback. Niall MacFlynn - Head of Business
10 June 2024
Treated in a professional yet friendly way. Rees in particular was very helpful
Response from JKC
Thank you for your kind words & positive feedback - especially in regard to Rees...a highly valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
06 June 2024
Cara and Stephen who did the handover were very helpful and explained everything easily.
Response from JKC
Delighted to hear Cara & Stephen looked after you well. Thank you for your kind words and welcome to JKC! Niall MacFlynn - Head of Business
04 June 2024
Everything was very efficient and went smoothly
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
27 May 2024
Cara kept me well informed during the time my car was being built.
Response from JKC
Delighted to hear Cara looked after you so well...a fantastic lady who really knows how to look after the customer! Niall MacFlynn - Head of Business
26 May 2024
Have dealt with JKC IN Coleraine for many years without any problems
Response from JKC
Thank you for your positive feedback - and for your continued loyalty to JKC over the years, it's very much appreciated! Niall MacFlynn - Head of Business
21 May 2024
10/10 experience from the entire team at JKC.
Response from JKC
That's great news...thank you! Niall MacFlynn - Head of Business
14 May 2024
My car is out of this world the detail by the valeting staff, the presentation, the flowers everything was 10/10!
Response from JKC
Delighted to hear you enjoyed a premium, 5 Star Experience...welcome to JKC! Niall MacFlynn - Head of Business
14 May 2024
Everything was explained very well on purchasing and pick up was amazing
Response from JKC
Pleased to hear the team looked after you well throughout your purchase! Niall MacFlynn - Head of Business
08 May 2024
Agent is very approachable and explain everything. He is very helpful.
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
04 May 2024
my car was supplied through Motability and even then Aaron went out of his way to be helpfull keeping me updated throughout
Response from JKC
Thank you for choosing JKC to supply your New Motability BMW. Delighted to hear Aaron looked after you so well! Niall MacFlynn - Head of Business
03 May 2024
Everything was handled and explained in a most professional way. JKC's are well known for their customer service.
Response from JKC
Thank you for your continued loyalty to JKC. Your kind & positive feedback is very much appreciated Niall MacFlynn - Head of Business
02 May 2024
Excellent service.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
30 April 2024
As I said above, all the people at JKC Coleraine are making the purchases so pleasable, it is a joy buying from them.
Response from JKC
Your kind words regarding our excellent staff are very much appreciated...thank you! Niall MacFlynn - Head of Business
30 April 2024
Very knowledgeable staff at JKC. Great communication throughout and everything very well explained during purchase.
Response from JKC
Thank you for your positive feedback. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
30 April 2024
Everything was explained to us. The car was set up as we requested. We were given as much time as needed during both the purchase and the delivery.
Response from JKC
Pleased to hear the order & delivery experience was tailored to meet your individual needs...exactly how it should be! Niall MacFlynn - Head of Business
30 April 2024
Very welcoming & informed me of everything I needed to know,
Response from JKC
Delighted to hear the team delivered a premium purchasing experience! Niall MacFlynn - Head of Business
27 April 2024
I liked the whole end to end process, from first engagement to taking the car home
Response from JKC
Delighted to hear the team delivered a premium purchasing experience - from order to delivery...and beyond! Niall MacFlynn - Head of Business
21 July 2024
Good attention to detail. Welcoming, knowledgeable staff. Work carried out promptly and fully.
Response from JKC
Pleased to hear you enjoyed a great experience at JKC! Niall MacFlynn - Head of Business
18 July 2024
Friendly welcome, clear as to timelines. Follow up with updates and call when complete.
Response from JKC
Delighted to hear you enjoyed a premium experience! Niall MacFlynn - Head of Business
18 July 2024
Great people from the front desk to the wash bay.
Response from JKC
That's very kind of you to say...thank you! Niall MacFlynn - Head of Business
18 July 2024
Dealt with the issue promptly
Response from JKC
Great to hear the team did a good job! Niall MacFlynn - Head of Business
16 July 2024
The reception Girls were friendly and helpful and my vehicle was ready an hour before I expected
Response from JKC
Delighted to hear the team looked after well and got you back on the road ahead of schedule! Niall MacFlynn - Head of Business
15 July 2024
Courteous and friendly and prompt appointment
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
15 July 2024
The whole experience was effortless and certainly exceeded my expectations. Especially the staff at JKC reception. A special mention to Zara Patton on the service desk who made the experience The staff at JKC are exemplary and a credit to the company
Response from JKC
Thank you for your kind & positive feedback - especially in regard to Zara who will always go above & beyond to ensure our customers have an excellent experience at JKC! Niall MacFlynn - Head of Business
14 July 2024
The service experience was great. I was dropped and lifted by Jane who was very polite and efficient.
Response from JKC
Pleased to hear Jane looked after you well throughout your visit! At JKC, our excellent people really do make the difference! Niall MacFlynn - Head of Business
14 July 2024
Great service. Great communication. Couldn't have asked for better.
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
14 July 2024
Although my car was at JKC in response to a recall a check on my vehicle was carried out .....ie brake pads, discs, shocks, tyres etc and a video was forwarded to me
Response from JKC
Pleased to hear you found the complimentary Vehicle Health Check useful - especially the personal video which is a great feature! Niall MacFlynn - Head of Business
14 July 2024
The service from zara patton on the service side was brilliant, she was professional from start to finish, made everything so easy, organising a courtesy car to keeping me updated. Shes a credit to your company.
Response from JKC
Your kind & positive comments in regard to Zara are very much appreciated. An excellent member of our team who will always go the extra mile to deliver the best customer service possible...thank you! Niall MacFlynn - Head of Business
13 July 2024
No problems at all
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
13 July 2024
Just fab, friendly down to earth garage . This was a very easy and pleasant experience. I have been before and always feel very important when I visit.
Response from JKC
As a customer centric business we are delighted to receive your kind words and positive feedback...thank you! Niall MacFlynn - Head of Business
11 July 2024
Zara was great, very polite. The coffee/biscuits and lunch voucher was a nice touch as well as the £100 goodwill.
Response from JKC
Thank you! Delighted to hear Zara and the team looked after you Well. Niall MacFlynn - Head of Business
10 July 2024
The tyre engineer at JKC had ordered the tyres needed in advance of my visit. They were fitted, the car had a vehicle check and was washed and cleaned for me.
10 July 2024
Missing one star as the cost of investigating the engine mgt light of £274/hour was, I thought, excessive. Otherwise, excellent experience.
10 July 2024
because of years of previous service experience
Response from JKC
Your continued loyalty is very much appreciated...thank you! Niall MacFlynn - Head of Business
09 July 2024
Punctual and friendly service
09 July 2024
Good service especially the video report on tyres, brakes, exhaust etc.
09 July 2024
Amazing service and staff
08 July 2024
Car collected and left back
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
08 July 2024
Easy friendly professional
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
07 July 2024
Very satisfied
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 July 2024
I arrived early at the garage and was met by June who guided me through the online check in process. I was also offered tea/coffee and a lift to the train station. June was very pleasant and helpful.
Response from JKC
Your kind comments regarding June are very much appreciated! June is a wonderful host and a great ambassador for both JKC and the BMW brand. Niall MacFlynn - Head of Business
06 July 2024
Everything was completed to my expectations
Response from JKC
I'm very pleased to hear that...thank you! Niall MacFlynn - Head of Business
06 July 2024
The work was carried out quickly and my car had been cleaned
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
05 July 2024
Great communications from all parties in a timely manner.
Response from JKC
Pleased to receive your positive comments...thank you! Niall MacFlynn - Head of Business
04 July 2024
all work done in a timely fashion no issues at all
Response from JKC
Delighted to hear everything went smoothly...thank you! Niall MacFlynn - Head of Business
04 July 2024
The professional way things are done
Response from JKC
It is the only way...Welcome to JKC! Niall MacFlynn - Head of Business
03 July 2024
Always good
Response from JKC
That's reassuring to hear...thank you! Niall MacFlynn - Head of Business
03 July 2024
Car taken in on time job complete on time and with total satisfaction
Response from JKC
At JKC, we get the job done! Great to hear everything went well. Niall MacFlynn - Head of Business
03 July 2024
It is always a pleasure dealing with Bmw everyone there is so nice and friendly and as I said in the above question they always take a pride in their work, my car has always came back spotless, which they didn't need to do
Response from JKC
Delighted to receive your kind & positive feedback - and pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
03 July 2024
Great facilities and lovely staff
Response from JKC
Your kind feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
01 July 2024
Fully Satisfied with what the had to do to my car
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
01 July 2024
I can only hope they did what they said: how would I know?
Response from JKC
Like many things in life, a certain amount of trust must exist where a company is contracted to deliver a job for a customer. I understand our Service Manager has been in touch to discuss your feedback and offer any further reassurance should you require it. Niall MacFlynn - Head of Business
30 June 2024
Pleasant staff
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 June 2024
Efficient
Response from JKC
Thank you! Niall MacFlynn - Head of Business
30 June 2024
When the service was perfect how could I give any other answer ?
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
29 June 2024
Things included which I didn't expect
Response from JKC
"Above and Beyond" - it's the JKC way! Niall MacFlynn - Head of Business
29 June 2024
Service staff were extremely helpful in resolving a serious engine problem.
Response from JKC
Delighted to hear the JKC team went the extra mile to get your BMW repaired and back on the road again! Niall MacFlynn - Head of Business
28 June 2024
Video sent of work that needed doing on the car along with cost incurred
Response from JKC
Pleased to hear the team kept you fully informed during your visit! Niall MacFlynn - Head of Business
27 June 2024
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
27 June 2024
I have never had a bad experience with servicing my BMW.
Response from JKC
I'm very pleased to hear that. Thank you for your continued loyalty! Niall MacFlynn - Head of Business
26 June 2024
The oil needed for the top up between prepaid oil services (service pack) should be provided in the car FOC. If you live far from a dealership the car warns you to add 1L of oil soon/ immediately so you need to buy it elsewhere.
Response from JKC
Apologies for the inconvenience regarding your oil top up. I understand our Aftersales Manager has since been touch to ensure an oil pack is delivered to you ASAP. Niall MacFlynn - Head of Business
26 June 2024
Great service from the team, and especially Zara Patton.
Response from JKC
Thank you for your kind & positive feedback regarding Zara - a highly valued member of our team at JKC! Niall MacFlynn - Head of Business
25 June 2024
Our issue with the car was delt with immediately.
Response from JKC
Pleased to hear the team responded quickly to resolve the issue! Niall MacFlynn - Head of Business
24 June 2024
cannot fault there service work
24 June 2024
Good service. Just couldn't explain to me why my sensor failed
24 June 2024
Everything chect
24 June 2024
Check in and pick up both efficient.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
23 June 2024
More expensive than I was expecting!
20 June 2024
Highly satisfied. Would recommend JKC. Excellent service and great staff. People in the showroom were friendly and made me coffee!
Response from JKC
Your kind words & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
20 June 2024
never an issues
Response from JKC
That's what we like to hear! Niall MacFlynn - Head of Business
20 June 2024
Great service and always know the cars are looked after correctly
Response from JKC
Delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
20 June 2024
Nothing is ever too much.
Response from JKC
That's lovely to know...thank you! Niall MacFlynn - Head of Business
16 June 2024
Very professional,prompt and very courteous service was provided by JKC.
Response from JKC
Thank you! Your kind & positive feedback is very much appreciated. Niall MacFlynn - Head of Business
16 June 2024
Suits my particular circumstances
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
15 June 2024
I wasn't expecting to have to leave my car overnight and when I had no way to get home, they swiftly arranged for a loan car for me
Response from JKC
Great to hear the team reacted quickly to make sure you were kept mobile! Niall MacFlynn - Head of Business
15 June 2024
Very prompt in response. Easy online check-in, service completed in agreed time.
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
13 June 2024
Run a very professional service
Response from JKC
That's lovely to hear - and very kind of you - thank you! Niall MacFlynn - Head of Business
13 June 2024
All went well
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
13 June 2024
Friendly staff, coffee on arrival and service carried out in good time
Response from JKC
Pleased to hear everything went smoothly during your visit! Niall MacFlynn - Head of Business
11 June 2024
The customer / mechanical service so far has been excellent.
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
10 June 2024
Completely satisfied. I was kept well informed by the staff.
Response from JKC
Great to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
09 June 2024
Very satisfied with the service at JKC, Gordon was very professional and answered any query I had. JKC were able to collect and return my car from my workplace which was very convenient.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience at JKC and Gordon looked after you well throughout your visit! Niall MacFlynn - Head of Business
09 June 2024
The video highlighted the various areas of concern. The follow up personal call from the service engineer was very helpful.
Response from JKC
Pleased to hear the team kept you fully informed and you felt well looked after! Niall MacFlynn - Head of Business
08 June 2024
Satisfied
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
08 June 2024
Good information and completed work to a high standard
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
06 June 2024
JKC staff professional, efficient and polite. Special thanks to June for her friendliness on the courtesy journeys to and from home. Thank you.
Response from JKC
Thank you for your kind & positive feedback regarding our staff...especially with regard to June, who really knows how to look after the customer! Niall MacFlynn - Head of Business
06 June 2024
Saved money using this service
Response from JKC
Pleased to hear the team offered you a competitive package! Niall MacFlynn - Head of Business
05 June 2024
Work was done in a timely fashion.
Response from JKC
Pleased to hear the team did a good job...on time! Niall MacFlynn - Head of Business
05 June 2024
All operatives were excellent
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
05 June 2024
no problems
Response from JKC
Exactly how it should be...thank you! Niall MacFlynn - Head of Business
04 June 2024
Very happy
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
04 June 2024
I have always received first class service at JKC regarding sales and service. Helpful, friendly and professional staff in all areas.
Response from JKC
Delighted to hear the JKC team is consistently looking after you well...thank you for your continued loyalty! Niall MacFlynn - Head of Business
04 June 2024
Brilliant
Response from JKC
Thank you! Niall MacFlynn - Head of Business
03 June 2024
The receptionist was friendly & welcoming. The employee dealing with my service was knowledgeable and informative.
Response from JKC
Great to hear you enjoyed a premium service and the team looked after you well! Niall MacFlynn - Head of Business
03 June 2024
Always good service
Response from JKC
Pleased to hear that...thank you! Niall MacFlynn - Head of Business
03 June 2024
Professional people, very well organised from the start, when you walk through the door
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
02 June 2024
Work was done as discussed, happy with the outcome.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
02 June 2024
Did everything 100%
Response from JKC
That's exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
31 May 2024
Gavin was helpful friendly not pushy and not patronising.
Response from JKC
Pleased to hear Gavin looked after you well! Niall MacFlynn - Head of Business
29 May 2024
Gave me reminders. Let me know of any issues immediately.
Response from JKC
Delighted to hear the team kept you fully informed! Niall MacFlynn - Head of Business
29 May 2024
Gareth was excellent
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
29 May 2024
Everything went as planned no waiting about . Loan car ready etc:
29 May 2024
JKC staff were very attentive.
28 May 2024
Very helpful and accommodating.
28 May 2024
June was very helpful and friendly who offered me a lift rather than having to order a taxi whilst my car was getting serviced.
28 May 2024
Easy to book car in & use the app to make dropping off quick & straightforward.
27 May 2024
There was a problem with my having two service plans for some reason. The issue was sorted out by JKC staff member Dylan with minimum fuss.
Response from JKC
Apologies for the issue with your service plan(s) - delighted to hear Dylan got it sorted for you! Niall MacFlynn - Head of Business
26 May 2024
Very efficient time management, took good care of my car and good facilities for waiting.
Response from JKC
Great to hear you had a pleasant visit and everything went smoothly! Niall MacFlynn - Head of Business
25 May 2024
Very satisfied.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
25 May 2024
On time no hassle
Response from JKC
Pleased to hear everything went well during your visit! Niall MacFlynn - Head of Business
24 May 2024
Great service and simple checkin system.
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
23 May 2024
Easy to arrange car appointment, staff very clear on work carried out with pleasant approach to me as a customer.
Response from JKC
Delighted to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
22 May 2024
Good communication, great service (my car had been washed) and a friendly customer focus. A particular mention to Zara Patton for ensuring that my faults were accurately recorded and for making the drop off and collection process smooth and efficient
22 May 2024
Again high quality customer service and very pleasant staff
21 May 2024
So far,so good........ will see how it fairs if anything goes wrong with car.
Response from JKC
Great to hear everything went smoothly. If you need anything further going forward - we are here to help! Niall MacFlynn - Head of Business
21 May 2024
Great service, staff were lovely and friendly, felt comfortable and confident in work being carried out.
Response from JKC
Delighted to hear you had an excellent experience...and thank you for your kind words regarding our staff! Niall MacFlynn - Head of Business
20 May 2024
The advice and knowledge provided by the service advisor Zara Patton was excellent. The staff really know their product and go out of their way to provide a stress and hassle free service.
Response from JKC
Thank you! Your kind & positive feedback regarding Zara is very much appreciated. At JKC, our fantastic people really do make the difference! Niall MacFlynn - Head of Business
20 May 2024
Good Service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
20 May 2024
On time, very efficient
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
20 May 2024
They take care of their customers
Response from JKC
As a customer centric business, your comment is gratefully received...thank you! Niall MacFlynn - Head of Business
19 May 2024
Love the accessibility, and also full explanation of what needs done and what to expect in the future-full disclosure which helps budgeting
19 May 2024
Easy process
18 May 2024
very helpful support and good communication
16 May 2024
Friendly and trusting service at JKC
16 May 2024
Experience normally been very good
15 May 2024
Service staff so helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
15 May 2024
they did exactly what was agreed
Response from JKC
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
15 May 2024
From arriving that morning been made very welcome and kept informed throughout the service process the admin staff `[ Zoie ] was most helpful great staff
Response from JKC
Delighted to hear you enjoyed a premium experience...welcome to JKC! Niall MacFlynn - Head of Business
15 May 2024
Car checked in by Gareth, loan car provided, updated by voicemail, timeframe explained for work carried out and collection was smooth and efficient. Thanks.
Response from JKC
Thank you for your positive feedback! Really pleased to hear that Gareth provided a slick, professional service. Niall MacFlynn - Head of Business
15 May 2024
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
15 May 2024
Because my wife & myself are completely satisfied with the way our Cars are treated.
Response from JKC
Thank you! It's always a pleasure to look after you - and your cars! Niall MacFlynn - Head of Business
14 May 2024
Very satisfied, service was completed on time with no problems. They also provided me with a lift back to my work while the service was being carried out.
Response from JKC
Thank you for your positive feedback. Delighted to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
13 May 2024
Very customer centric dealer. All the staff are pleasant and helpful. Always dangerous to pick out individuals but I have to say Zara Patton, the service adviser I dealt with was truly superb.
Response from JKC
Thank you! Your kind & positive words are very much appreciated - especially with regard to Zara who is a fantastic ambassador for both JKC and the BMW brand! Niall MacFlynn - Head of Business
13 May 2024
All good
13 May 2024
I had no issues
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
13 May 2024
Great service. Quick and efficient and answered all my questions easily.
Response from JKC
Thank you for your positive feedback. Delighted to hear the team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
12 May 2024
Everything ran smoothly, staff were polite and knowledgeable. The emailed video was very informative
Response from JKC
Delighted to hear the team looked after you well and you enjoyed the video! Niall MacFlynn - Head of Business
12 May 2024
Very helpful, informative
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
12 May 2024
You do everything you said you were going to do and in the time frame given.
Response from JKC
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
10 May 2024
Good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
10 May 2024
Very efficient service
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
08 May 2024
The whole experience was very professionally handled.
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
08 May 2024
I was completely satisfied nothing to add.
Response from JKC
That's brilliant to hear...thank you! Niall MacFlynn - Head of Business
07 May 2024
Excellent communication from JKC Coleraine
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
07 May 2024
A great job at JKC - they were willing to give me a lift to work and even picked me up. The car was washed and vacuumed inside. They provided timely SMS messages and reminders. Overall, excellent service.
Response from JKC
Thank you! Your kind & positive feedback is very much appreciated. Delighted to hear the team delivered a 5 Star Experience. Niall MacFlynn - Head of Business
07 May 2024
Very friendly
Response from JKC
I'm very pleased to hear that...thank you! Niall MacFlynn
06 May 2024
service recall was brilliant..
06 May 2024
Did their best and customer service was excellent
06 May 2024
Area of the car corrected
04 May 2024
Customer focused and attention to my needs
04 May 2024
Great service as always
03 May 2024
Sometimes service takes longer than anticipated which is not always convenient to wait (on occasions when the provision of a courtesy car wasn't required).
02 May 2024
The work was carried out within the time span as described and thew car was washed
02 May 2024
Reliable and never been let down
02 May 2024
Great customer service
01 May 2024
My car came in just outside of warranty, but due to my long standing relationship with JKC, coupled with my vehicles FBMWSH and low mileage - a goodwill gesture was explored and granted with ease.
Response from JKC
Delighted to hear the cost your repair was supported by BMW (UK) - who will always support those who support us - both in purchasing the car initially and ensuring your manufacturer service history is complete and fully up-to-date! Niall MacFlynn - Head of Business
30 April 2024
excellent
30 April 2024
Totally satisfied with the excellent standard of service. All requested work was carried out in a timely manner and the vehicle was returned to me having been valeted and in brilliant condition with all issues sorted.
29 April 2024
Service was fantastic and great customer service
29 April 2024
Easy team to do business with and the tyres were competitively priced.
29 April 2024
The small number of queries were resolved very quickly.
29 April 2024
Job completed on time and kept informed
29 April 2024
Vehicle was in for a replacement EGR cooler as a result of a recall. An appointment was available almost immediately and work concluded efficiently.
15 July 2024
Aaron Watton sales looked after me from start to finish. A real gentleman.
Response from JKC
Thank you for your kind words regarding Aaron, a fantastic member of our team at JKC! Niall MacFlynn - Head of Business