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ABOUT JKC.

Find out more about what we do and our team.

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Meet the team

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Niall Macflynn

Head of Business
  • Department Management Team

Ashley Hay

Company Accountant
  • Department Management Team

Andrew Hutchinson

New BMW Sales Manager
  • Department Management Team

Craig Martin

Used BMW Sales Manager
  • Department Management Team

Genny Doherty

Service & Warranty Manager
  • Department Management Team

Gary Jackson

Parts Manager
  • Department Management Team

Marie Gregg

Meet & Greet
  • Department New BMW Sales Team

Alex Black

Reception

Angela O'Brien

Sales Admin
  • Department New BMW Sales Team

Ryan Whyte

BMW Sales
  • Department New BMW Sales Team

Michael McManus

BMW Sales
  • Department New BMW Sales Team

Richard Kernohan

BMW Sales
  • Department New BMW Sales Team

Stephen Millar

BMW Genuis
  • Department New BMW Sales Team

Jane Cassidy

Business Manager
  • Department BMW Approved Used Cars

Sarah Griffin

Sales Admin
  • Department BMW Approved Used Cars

Des Hassan

Used BMW Sales
  • Department BMW Approved Used Cars

Adrian McFarland

Used BMW Sales
  • Department BMW Approved Used Cars

Jonathan Henderson

Used BMW Sales
  • Department BMW Approved Used Cars

Charlene McMenemy

Used BMW Sales
  • Department BMW Approved Used Cars

Stephen Hyndman

BMW Service Advisor
  • Department Aftersales Team

Aidan Quiqley

BMW Service Advisor
  • Department Aftersales Team

Jason Robinson

BMW Service Advisor
  • Department Aftersales Team

Stephen Cook

BMW Parts Advisor
  • Department Parts Team

Gerard McGill

BMW Parts Advisor
  • Department Parts Team

Reece White

BMW Parts Advisor
  • Department Parts Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above would prefer to discuss in person

Service

Welcome staff, car was ready on time, even washed and hoovered !

Service
Delighted to hear our team went the extra mile! Niall MacFlynn - Head of Business

Prompt service and delivered vehicle back to me.

Service
Great to hear it all went smoothly! Niall MacFlynn - Head of Business

All work that was required to be completed was done .

Service
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business

Actual service received was excellent, but there was quite a delay in completing the actual drop-off although I was “booked in” for a specific time. I expected the drop-off to be quick as I had somebody waiting for me to go back to work.

Service
Apologies for the delay you incurred on the morning you dropped the car in, and thank you for taking my call to discuss your experience. To confirm, we are putting a drop-box facility in place to ensure that those customers just dropping off a key can do so and go. Great to hear your visit went well otherwise and you had a good experience. Niall MacFlynn - Head of Business

Everything done

Service
Thank you! Niall MacFlynn - Head of Business

Very accommodating

Service

A car always provided to cover me wile my car is in. But car has been back and forth too often for issues that still are not resolved.

Service

All sorted and finished in good time and options clearly stated before they took action

Service

The booking of service was very straight forward..the aim of the staff member was to provide what “I” needed! Obviously customer requirements vary but it appears BMW strive to meet the individual needs!

Service

Just knowing that your car will be attended to in a professional manner, getting all the checks that is required keeping it road worthy and safe to drive.

Service

Completely satisfied with the service experience.

Service

All the staff were very friendly, efficient and helpful (good coffee and biscuits).Always a nice touch to wash the car before returning it but on this occasion it wasn't as clean as it could have been. Maybe because of where it had been left since..

Service

Customer service is excellent

Service

Adriann has a very professional yet welcoming manner, never flustered always appears on top of things, this really put me at ease. I also liked how he continued to give me updates on the progress of things and to see if all my needs were being met.

Service
Thank you for your positive comments and kind words regarding your recent experience, especially with regard to Aidan who looked after you well! Niall MacFlynn - Head of Business

I was given news that my car was due for service in September and not February as I expected, due to the build date and some misinformation, which was a bit annoying.I don't feel the pricing is very competitive either.

Service

Friendly efficient service

Service

I had courteous helpful service from Ryan White although the unresolved problem was not his to resolve

Service

Efficiency

Service
Thank you! Niall MacFlynn - Head of Business

Car picked up at home and returned same day .

Service
Thank you for your comment. Great to hear everything went smoothly! Niall MacFlynn - Head of Business

They did ,what they said they would do, to time

Service
Thank you! That's something we consistently focus on, so it's always great to hear when we get it right! Niall MacFlynn - Head of Business

No issues.

Service
Delighted to hear that; thank you! Niall MacFlynn - Head of Business

Timings were explained I was kept informed as to the progress of the service

Service
Regular and timely communication is so important in this business, so it's great to read your comments; thank you! Niall MacFlynn - Head of Business

I had no complaints with the work carried out. Staff pleasant and courteous.

Service
Thank you for your kind comments! Niall MacFlynn - Head of Business

Sales staff were very helpful and provided me with all of the information I need to help me make my decision.

Service
Thank you. Delighted to receive your positive comments! Niall MacFlynn - Head of Business

As good with that service which is more satisfied by in good order as possible

Service
Thank you! Niall MacFlynn - Head of Business

Well looked after as soon as I arrived, plus good communication throughout

Service
Delighted to read your comments. Thank you! Niall MacFlynn - Head of Business

As stated previously a faulty oil sensor issue was dealt with quickly. This requires a software recalibration of the sensor.

Service
Great to hear we were able to carry out the repair swiftly and get you back on the road again! Niall MacFlynn - Head of Business

Great service but felt that service was a bit expensive for a one year old car

Service
Although your car was only 15 months old, it had covered 16,335 miles which meant the first service was due. Apologies if you felt this was expensive as we feel our pricing is very competitive. Delighted you hear you had a great experience otherwise. Niall MacFlynn - Head of Business

I have been completely satisfied to date.

Service
Great to hear that...thank you! Niall MacFlynn - Head of Business

Very customer focused

Service
As a business totally focussed on looking after the customer, it's great to read your comment; thank you! Niall MacFlynn - Head of Business

They are most friendly and professional in every aspect of the visit to the showroom or on the telephone

Service
Thank you for your kind and positive comments! Delighted to hear you had a good experience throughout! Niall MacFlynn - Head of Business

As above

Service
Great to hear everything went well and you had a good experience! Niall MacFlynn - Head of Business

Very professional on dealing with my problems

Service
Thank you! Niall MacFlynn - Head of Business

The dealership is a family run business, which is much more personal than big Company dealerships. I have dealt with both in the past

Service
In this business, the customer has always comes first, so we really appreciate your comments, thank you! Niall MacFlynn - Head of Business

Attention to detail, good communication regarding service, tyres needing changed. All work carried out to my satisfaction

Service
Delighted to hear you had a good experience and everything went smoothly! Niall MacFlynn - Head of Business

Curtesy of staff and how my vehicle is running

Service
Thank you. Delighted to hear we looked after you well. Niall MacFlynn - Head of Business

A bit of time wasted at start of enquiry,B.M.W. took a long time to address the problem.(4 days)

Service
Thank you for taking my call to discuss your recent visit. In this particular case we were unable to carry out the repair to your vehicle until we received authorisation from BMW (UK), which took longer than anticipated; for that I apologise. I'm delighted to hear your experience at JKC was excellent otherwise! Niall MacFlynn - Head of Business

Service centre did exactly what was asked of them

Service
Thank you! Niall MacFlynn - Head of Business

They are like family and we have a long relationship with them and they go out of their way to please you at all times including my family and extended family.

Service
Thank you for your kind comments. As you say, we go back a long way and it's great to see the extended family getting bigger with every year that passes! Like family, we will ALWAYS look after you! Niall MacFlynn - Head of Business

JKC and their staff are more than helpful and have accommodated me any way they could over the years, they are a first class dealership.

Service
Thank you! As a business, we pride ourselves on always "going the extra mile" so it's great to read your comments. Niall MacFlynn - Head of Business

Service was swift and professional

Service
Fantastic to hear that...thank you! Niall MacFlynn - Head of Business

Justified. Keep in touch during the time the car is in their care and always keep me updated.

Service
Good communication with the customer is key! Great to hear we looked after you well. Niall MacFlynn - Head of Business

flexible in arranging service but expensive for all that it was.

Service
Apologies if you felt the service was expensive. As a franchised BMW Retailer with Factory Trained Technicians using Genuine BMW Parts, we will never be the cheapest, but we do work hard to ensure our prices are always competitive! Great to hear your experience was excellent otherwise. Niall MacFlynn - Head of Business

JKC went above and beyond to find the problem with my car and get it sorted.

Service
Great to hear we identified the issue with your car and all is now good! Thank you for your kind words regarding our team who will ALWAYS go the extra mile to deliver a premium customer experience! Niall MacFlynn - Head of Business

Excellent customer service

Service
Delighted to hear we looked after you well! Niall MacFlynn - Head of Business

This last service experience was as result of damage to my car by rodents. The damage caused the whole of the car to be stripped from the windscreen forward and rebuilt with new parts. Now restored the car is as if nothing ever had happened to it.

Service
I am truly delighted to hear your car is now back to it's former self! Thank you for your patience during the repair period. Great to hear we did a good job! Niall MacFlynn - Head of Business

JKC booked the car in for diagnostic work. They provided me with a service courtesy vehicle for the 5 days they had my car. As well as diagnosing the fault, they noted the service indicator would come on in 2 weeks so they carried out major service.

Service
Great to hear we returned the car to you with both the fault rectified and the service completed! Delighted to hear our team looked after you well and kept you mobile throughout. Niall MacFlynn - Head of Business

Because everything i asked them to look at they did. Very helpful.

Service
"Do what you said you would do" - it works every time! Thank you, delighted to receive your comments. Niall MacFlynn - Head of Business

Good service

Service

All work carried out as requested and car returned at the time agreed.

Service
Thank you. Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business

Again cost involved

Service
We consistently work hard to ensure our service prices remain as competitive as possible. Thank you for taking my call to discuss your feedback. Great to hear everything else went well and we provided a top quality job with a premium level of customer service. Niall MacFlynn - Head of Business

Bmw collect your car, leave you a curtesy car, and return your car cleaned inside and out, while keeping you updated throughout the process

Service
Great to hear we are looking after you well! Niall MacFlynn - Head of Business

Customer service is very good

Service
Thank you! Niall MacFlynn - Head of Business

My car had a technical problem at the weekend but the staff at Bmw connect made the whole process painless! I had an automatic car dropped off at my door, my Car was transported from my door and delivered to JKC on Monday morning.

Service
Delighted to hear the BMW Emergency Service team looked after you so well! With 24hr recovery 365 days a year you will never be left stranded! Niall MacFlynn - Head of Business

Satisfied. I have found in the past that a time slot is not adhered to with long delays meaning vehicle is not ready at the time stated.

Service
Please accept my apologies if you car was subject to a delay previously, and thank you for taking my call to discuss this. Great to hear you had a good experience otherwise and that your most recent visit was excellent in every regard. Niall MacFlynn - Head of Business

I was, and always am, totally satisfied with the service provided at JKC

Service

Cover from Engine Computer under drivers right foot broken and put into clove compartment.No indication by service team regarding the service.Member of sales team getting replacement cover when I reported breakage

Service

Speedy service. And given a lift back to work when car was left in

Service

Very satisfied, nothing seems to be too much bother.

Service
Our teams will ALWAYS go the extra mile to ensure you are completely satisfied, so it's great to receive your comments. Thank you! Niall MacFlynn - Head of Business

Lovely people to deal with

Service
Thank you for your kind words! Delighted to hear we looked after you well. Niall MacFlynn - Head of Business

Contacted by JKC appointment made and car serviced, washed and interior cleaned.

Service
Delighted to hear we delivered the complete package! Niall MacFlynn - Head of Business

This dealership is very nice and so are the staff. When you walk in you know that the place is quality. They are very professional and the seating area is a nice place to wait on my car and the coffee and cake is delicious.

Service
Thank you for your positive feedback and kind words with regard to our staff and our facility, both of which we are very proud of! Delighted to hear you had a good experience! Niall MacFlynn - Head of Business

Its True!

Sales
Thank you! Niall MacFlynn - Head of Business

My sales link Michael was amazing. Friendly. Knowledgeable and knew what I was after. He guided me through the process and kept me updated about changes in the package and comparable vehicles.

Sales
Your positive feedback and kind words are very much appreciated, especially with regard to Michael, who is a fantastic ambassador of both the BMW brand and JKC. Thank you! Niall MacFlynn - Head of Business

They gave me a delivery date and it came on time.

Sales
Delighted to hear we "did what we said we would do" and delivered exactly what we promised! Niall MacFlynn - Head of Business

No nonsense sales.

Sales
Thank you! Niall MacFlynn - Head of Business

dealing with JKC was the best with their approach - and on giving a fair trade in on my previous vehicle without all the usual haggling

Sales
Our teams consistently focus on delivering a premium customer experience at a fair price - and we keep it simple! - so your comments are very much appreciated. Thank you! Niall MacFlynn - Head of Business

The people make the dealership.

Sales
I have to agree. In a competitive arena, the people in the business make the difference, and in JKC, we have some of the best in the industry. Thank you! Niall MacFlynn - Head of Business

I've dealt with JKC now for a few years and I've always found the experience very relaxed with no pressure put on me at any time. I feel they genuinely care about making sure I get the right deal for the customer.

Sales
Thank you for those kind words. At JKC, the customer - and the customer's needs - always come first, so it's great to read your comments! Thank you also for your continued loyalty to both JKC and the BMW brand! Niall MacFlynn - Head of Business

On schedule

Sales
Thank you! At JKC, we will always deliver whenever - and wherever - it suits the customer. Niall MacFlynn - Head of Business

Salesman very courteous and explained everything very well.

Sales
Thank you for your feedback. Delighted to hear we provided you with a professional and customer centric experience! Niall MacFlynn - Head of Business