Loading...

ABOUT JKC.

Find out more about what we do and our team.

Contact Us

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Niall Macflynn

Head of Business
  • Department Management Team

Ashley Hay

Company Accountant
  • Department Management Team

Andrew Hutchinson

New BMW Sales Manager
  • Department Management Team

Craig Martin

Used BMW Sales Manager
  • Department Management Team

Genny Doherty

Service & Warranty Manager
  • Department Management Team

Gary Jackson

Parts Manager
  • Department Management Team

Amanda Carson

Marketing Manager
  • Department Management Team

Marie Gregg

Meet & Greet
  • Department New BMW Sales Team

Alex Black

Reception

Angela O'Brien

Sales Admin
  • Department New BMW Sales Team

Ryan Whyte

BMW Sales
  • Department New BMW Sales Team

Michael McManus

BMW Sales
  • Department New BMW Sales Team

Richard Kernohan

BMW Sales
  • Department New BMW Sales Team

Thomas Barkley

BMW Sales
  • Department New BMW Sales Team

Deborah Graham

Business Sales Executive
  • Department New Car Sales Team

Stephen Millar

BMW Genuis
  • Department New BMW Sales Team

Danielle Patton

BMW Genius
  • Department New Car Sales Team

Jane Cassidy

Business Manager
  • Department BMW Approved Used Cars

Sarah Griffin

Sales Admin
  • Department BMW Approved Used Cars

Des Hassan

Used BMW Sales
  • Department BMW Approved Used Cars

Adrian McFarland

Used BMW Sales
  • Department BMW Approved Used Cars

Jonathan Henderson

Used BMW Sales
  • Department BMW Approved Used Cars

Charlene McMenemy

Used BMW Sales
  • Department BMW Approved Used Cars

Stephen Hyndman

BMW Service Advisor
  • Department Aftersales Team

Aidan Quiqley

BMW Service Advisor
  • Department Aftersales Team

Jason Robinson

BMW Service Advisor
  • Department Aftersales Team

Stephen Cook

BMW Parts Advisor
  • Department Parts Team

Gerard McGill

BMW Parts Advisor
  • Department Parts Team

Reece White

BMW Parts Advisor
  • Department Parts Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient service

Service

Individual attention from the team. Very willing to help.

Service

Can simply the best get better ?

Service

The way in which my vehicle has been looked after and the competent way in which any of my queries were dealt with.

Service
Thank you! Great to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business

Everyone at JKC Coleraine are very customer focused, and nothing is a problem.

Service

Stress free and very accommodating

Service
Exactly how it should be! Thank you for your comment. Niall MacFlynn - Head of Business

Car was returned, serviced as requested and beautifully cleaned. All in the agreed time frame.

Service

Efficient friendly and punctual

Service
That's great to hear. Thank you! Niall MacFlynn - Head of Business

Good customer service but expensive

Service
Thank you for taking my call to discuss your feedback. To confirm our conversation, your car was due a major service this time hence the increased cost. Great to hear your visit was excellent otherwise! Niall MacFlynn - Head of Business

At JKC you know that your will be treated as a valued customer. Their staff are friendly,efficient and take pride in delivering the best service possible.

Service
Thank you for your kind words and positive feedback regarding our business and especially our staff, who will always go above and beyond to deliver a sublime customer experience! Niall MacFlynn - Head of Business

No follow up issues and everything required was taken care of

Service
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business

Friendly staff, everything was done, good communication. Thx

Service

They can be relied upon to do a good job

Service
Thank you! Niall MacFlynn - Head of Business

Again curtesy and staff keeping me updated with progress as well as a good job done

Service
Good communication with the customer is key in this business! Great to hear we kept you updated throughout and the work was carried out to your satisfaction. Niall MacFlynn - Head of Business

Excellent overall

Service
Thank you! Niall MacFlynn - Head of Business

Servicing caused no inconvenience whatsoever as I had the use of a car while mine was in the garage.

Service
Our Service team will always ensure you are kept mobile whilst your car is with us! Niall MacFlynn - Head of Business

Excellent service. Staff most helpful and knowledgeable - no questions left unanswered.

Service
Thank you for those kind & positive words regarding our staff. Niall MacFlynn - Head of Business

The customer care is excellent as is the interaction and knowledge base of the team. I did however have to wait a longish period for a check to my tailgate operation on a new vehicle. 900 miles clocked. Every courtesy was extended as always with BMW.

Service
Thank you for your kind & positive feedback, and thank you for taking my call to ensure all is now well with your tailgate! I understand your car wasn't booked in on the day we inspected it hence the delay incurred. Niall MacFlynn - Head of Business

work efficiently and speedily carried out.

Service
Delighted to hear we delivered a good service! Niall MacFlynn - Head of Business

I was getting a recall job and JKC hoovered and washed my car. Really impressed with them doing that.

Service
Our teams will always go the extra mile to deliver an exceptional customer experience so it's great to receive your comments, thank you! Niall MacFlynn -[ Head of Business

Hassle free. Straightforward. Issue highlighted and dealt with professionally.

Service
Just how it should be! We really appreciate your kind & positive words, thank you! Niall MacFlynn - Head of Business

They ring you They lift your car They leave you a equal car to their take away They deliver it back How can you beat that

Service
You can't! That's just how we look after the customer at JKC - keep it simple & get the job done! Niall MacFlynn - Head of Business

Friendly, helpful, good communication, good loan car, my car came back clean and hovered too

Service
Great to hear everything went smoothly! Niall MacFlynn - Head of Business

Everything done that was required

Service
"Do what you said you would do" - it quite simply works every time! Thank you for your comment. Niall MacFlynn - Head of Business

Ideal service, looked after well and very efficiently

Service
Your positive feedback is very much appreciated, thank you! Niall MacFlynn - Head of Business

Offer of refreshments as well as periodic updates how they were getting on

Service
Delighted to hear you were well attended to during your visit! Niall MacFlynn - Head of Business

Excellent service from start to present

Service
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business

Good service support from Jenny and driver who collected and returned car

Service
Thank you for your kind words with regard to Genny and the team who do a fantastic job! Niall MacFlynn - Head of Business

Impeccable courtesy and service

Service
Delighted to hear that, thank you! Niall MacFlynn - Head of Business

Top dealership they collected my X1 and left me a loan car (X1) and then left it back, all I had to do was pay the bill

Service

JKC always endeavour to meet our requirements with the minimum of fuss. Other BMW dealers we have used in the past force you to adapt your plans to suit them.

Service

Job completed on time and satisfactory. Just a bit expensive

Service

I got what I paid for!

Service
Which is great, although it's vitally important for us as a business to hear that you had a premium customer experience too! Niall MacFlynn - Head of Business

Very straight forward and professional.

Service
Delighted to hear we provided a good service! Niall MacFlynn - Head of Business

Well trained staff... great customer experience

Service
Thank you for your kind & positive comments! Niall MacFlynn - Head of Business

Having paid for the first service on my car I assumed that I was 'good to go' until my next service. However on returning home a warning light appeared on my car indicating that the coolant levels in the car were low.

Service
Please accept my apologies for the issue surrounding your recent visit, and thank you for taking my call to discuss the matter in detail. I trust our solution has been gratefully received and we will see you back in JKC again soon! Niall MacFlynn - Head of Business

No fuss, price was as discussed car was collected and delivered as arranged at time of purchase and courtesy car provided. Everyone I spoke to was polite and helpful and my car was returned in showroom condition a hassle free experience..

Service
It's always great to hear when we get it just right! Many thanks, your positive feedback is very much appreciated. Niall MacFlynn - Head of Business

Customer service is excellent ... coffee and biscuits provided while you wait in a relaxing, friendly area. Car returned completely valeted and looking as new as the day I got it.

Service
Delighted to hear everything went smoothly and you enjoyed our coffee bar and refreshments whilst you waited; there's no better place to spend some time! Niall MacFlynn - Head of Business

Service at JKC is always excellent.

Service
Thank you! Niall MacFlynn - Head of Business

I couldn't fault JKC for anything throughout the process from my initial call to my car being returned.

Service

Problem sorted!

Service
Delighted to hear that! Niall MacFlynn - Head of Business

Nice environment, courtesy car was very pleasant, staff genuinely pleasant.

Service
Thank you for your positive feedback. It sounds like it all went very well which is great to hear! Niall MacFlynn - Head of Business

Service was excellent. Staff very welcoming and knowledgeable.

Service
Your kind words regarding our staff are very much appreciated. Thank you! Niall MacFlynn - Head of Business

Excellent service from everyone at JKC in Coleraine, right from the moment you walk through the door to the end.

Service
Thank you! I'm delighted to hear you had a excellent experience from start to finish! Niall MacFlynn - Head of Business

Good communication, friendly staff

Service
Thank you! Niall MacFlynn - Head of Business

Time taken and no replacement car

Service
Thank you for taking my call to discuss your recent visit. Apologies for the fact that we had no loan cars available on the day; as discussed, for future reference we are more than happy to pre-book a complimentary loan car for you at the time of booking. As your car was due a major service, it took some time to complete. Hopefully that didn't inconvenience you too much. Delighted to hear you had an excellent experience otherwise! Niall MacFlynn - Head of Business

5 star customer service from start to finish .Service manager Ashleigh McGill understood the issue booked me in at a time to suit ,arranged for me to be where I needed to go during the service, delivered my vehicle back in immaculate condition . ?

Service
Thank you for your positive feedback, especially with regard to Ashley who will always go the extra mile to get the customer "sorted" - it's what we do at JKC! Niall MacFlynn - Head of Business

Totally customer focused. Warranty issues addressed and car cleaned thoroughly too. Helpful and friendly staff too of course.

Service
Delighted to receive your kind words & positive feedback. Thank you! Niall MacFlynn - Head of Business

Have dealt with other Bmw dealers before whonalways had an issue with courtesy vehicles, length of time to get problem sorted.

Service

Excellent service from ordering x5 until delivery

Sales
Great to hear we kept you updated every step of the way! Niall MacFlynn - Head of Business

I've bought two cars from JKC. Always fantastic service. Will continue to buy my new cars here Ryan was great.

Sales
Your continued loyalty is very much appreciated! Delighted to hear Ryan has made the difference! Niall MacFlynn - Head of Business

I have never had such a more pleasant experience in my entire life, this is my first BMW, definitely won't be my last. Thanks Ryan.

Sales
That's quite a statement, thank you! Delighted to hear Ryan delivered a level of customer service that surpassed your previous experiences. Niall MacFlynn - Head of Business

Customer service from the entire JKC team is exceptional

Sales
Thank you! Your kind & positive comments are very much appreciated by myself and all the team at JKC! Niall MacFlynn - Head of Business

Very satisfied nothing was any trouble to any of the staff members. When I went to collect the car Richard Kernohan and co worker Danielle were very thorough in their knowledge and explained in great detail about the workings of the car.

Sales
Thank you for your kind & positive comments, especially with regard to Richard & Danielle who both really know how to look after the customer! I'm delighted to hear they made the difference! Niall MacFlynn - Head of Business

JKC staff helpful always available to talk to and answer any questions Kept informed & updated regarding delivery of new vehicle

Sales
Your positive comments are very much appreciated. Thank you! Niall MacFlynn - Head of Business

My car was ordered from Niall MacFlynn of JKC BMW. Niall worked tirelessly to get a deal done, and left me feeling good about deal. He was very attentive, and provided consistent updates on delivery etc. Pleasure to deal with. Well played Niall.

Sales
Thank you for those very kind words, it was an absolute pleasure! Amazing that we first met in a filling station last year, where we struck up a conversation about the M5 and the rest is history! Delighted to have you on-board as a JKC customer - the first of many more I hope! Niall MacFlynn - Head of Business

Good service accompanied with good quality products and a pleasant experience

Sales
Great to hear everything went smoothly! Niall MacFlynn - Head of Business

All ok

Sales
Great! Niall MacFlynn - Head of Business

I was kept informed throughout the sale of what was going on at all times

Sales
Good communication with the customer is key in this business. Great to hear we did a good job! Niall MacFlynn - Head of Business

Could not have had better service from first making contact with Richard Kernohan to hand over day and has also kept in contact to make sure everything is going well. Top class

Sales
At JKC, we really pride ourselves on delivering a premium purchasing experience on each & every occasion, so it's great to read your comments...thank you! Niall MacFlynn - Head of Business