OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
396 ratings and 218 comments received in the last 90 days.
12 October 2024
Aaron the sales guys couldn't have done more for me
Response from JKC
Great to hear Aaron delivered a 5 Star experience! Niall MacFlynn - Head of Business
11 October 2024
Great, very helpful team
Response from JKC
Thank you! Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
05 October 2024
Great staff and Aaron Watton was fantastic
Response from JKC
Thank you for your kind words - especially in regards to Aaron...a top man! Niall MacFlynn - Head of Business
04 October 2024
Ree's Murphy sales executive was very helpful and not "pushy", just professional
Response from JKC
Delighted to hear Rees looked after you well and delivered a "premium" buying experience...welcome to JKC! Niall MacFlynn - Head of Business
03 October 2024
Very professional and friendly staff from the front desk, the sales team, and the BMW Genius. Plus the usual personal welcome and thanks from Head of Business.
Response from JKC
Delighted to hear the team delivered a premium experience. Thank you again for your continued loyalty to both JKC and the BMW brand! Niall MacFlynn - Head of Business
24 September 2024
Staff were so nice, excellent information on new car. Made me feel very welcome with coffee and beautiful flowers.
Response from JKC
Really pleased to hear the team delivered a great experience. Welcome to JKC and thank you for the business! Niall MacFlynn - Head of Business
21 September 2024
I had no problems and everything I requested was accommodated
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
10 September 2024
Rees Murphy was patient, courteous and professional at all times
Response from JKC
Your kind words and positive feedback regarding Rees are very much appreciated...thank you! Niall MacFlynn - Head of Business
10 September 2024
Rees Murphy at JKC was great to deal with. Explained everything to us, took us on a test drive, explained the intricacies for the car. Very professional.
Response from JKC
Delighted to hear you enjoyed a 5 Star Experience! At JKC, our people really do make the difference - and in Rees we have one of the best! Niall MacFlynn - Head of Business
04 September 2024
Thay were very helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
02 August 2024
Was sitting waiting for me when I arrived
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
30 July 2024
Excellent customer care. Very knowledgeable sales staff - Rees Murphy at JKC was top class.
Response from JKC
Delighted to hear you had an excellent experience and Rees looked after you well throughout your purchase! Niall MacFlynn - Head of Business
29 July 2024
Was ok
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 July 2024
All the staff are always so welcoming when you arrive at JKC. From the ladies on reception to the sales executives, you always feel important and they are willing to answer any queries you might have regarding the car. Excellent all round.
Response from JKC
Delighted to hear the team are consistently looking after you so well...thank you for your kind feedback! Niall MacFlynn - Head of Business
26 July 2024
I cannot praise Rees Murphy enough at JKC. As a retired Aerospace Global Sales manager myself for 34 years, I always impressed on my teams that first impressions stick with customers. From the moment I met Rees he was just really professional.
Response from JKC
Your kind words and positive feedback regarding Rees are very much appreciated. At JKC, our people really do make the difference - and in Rees we have one of the best! Welcome to JKC! Niall MacFlynn - Head of Business
24 July 2024
The experience from start to finish was exceptional. I couldn't have asked for more.
Response from JKC
Delighted to hear the team delivered a great experience...welcome to JKC and thank you for the business! Niall MacFlynn - Head of Business
13 October 2024
This is a top rate company. The staff are friendly and professional and the service you get is second to none.
Response from JKC
Thank you! Your kind and positive comments are gratefully received. Niall MacFlynn - Head of Business
13 October 2024
Consideration was given to my personal circumstances as well as the issues with the car.
Response from JKC
At JKC, our fantastic teams will always deliver a warm, personal and bespoke experience - each and every time you visit! Niall MacFlynn - Head of Business
13 October 2024
Staff have been helpful and courteous, and standard of workmanship very good.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
13 October 2024
Good service but high price
Response from JKC
Thank you for your feedback. At £105, the team worked hard to ensure we delivered the job as competitively as they possibly could...so it's somewhat disappointing to receive your 3.5 Star Rating. Niall MacFlynn - Head of Business
13 October 2024
There was a recall on my vehicle and the staff organised very quickly to get the work completed. When the car was there they also completed a check of the vehicle and sent a video. All staff were very helpful.
Response from JKC
Pleased to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
12 October 2024
Excellent customer service. Purpose of the visit was to have the EGR cooler replaced (recall) so it was great to get the health check undertaken resulting in the replecement of the rear brake pads without the need to book the vehicle back in again.
Response from JKC
Delighted to hear the team went the extra mile to ensure your car went back to you with a clean bill of health! Niall MacFlynn - Head of Business
12 October 2024
As above
12 October 2024
Work carried out straight away
11 October 2024
All issues resolved. Courtesy car resourced.
11 October 2024
Advised in advance of work that needed to be done
10 October 2024
Everyone was exceptional, especially June who welcomed me and couldn't do enough
Response from JKC
Pleased to hear June and the team looked after you well! Niall MacFlynn - Head of Business
10 October 2024
Vehicle taken at a time that suited me Work done on time and to a very high standard car washed and cleaned before it was left back
Response from JKC
Delighted to hear the team delivered a premium, 5 Star experience! Niall MacFlynn - Head of Business
09 October 2024
Staff at JKC addressed the issues identified quickly and efficiently. Communication was prompt and clear and the issues were resolved.
09 October 2024
Made to feel very welcome by Joan, who had an excellent coffee for me in the morning, thanks Joan.
08 October 2024
All the team were excellent as was the work
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
08 October 2024
As I said before good custom
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 October 2024
JKC addressed an issue with the car that another VMW dealership had been unable to address. I must single out Gary Jackson on this regard for his outstanding effort regarding this matter.
Response from JKC
Delighted to hear that Gary went the extra mile to ensure your issue was 100% resolved. Welcome to JKC! Niall MacFlynn - Head of Business
08 October 2024
yes very happy, quick service.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
08 October 2024
Very happy with the service I received at JKC.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
08 October 2024
As always Gary and the team go above and beyond
Response from JKC
You can always be assured of the very best in customer care when Gary and his team are involved...thank you! Niall MacFlynn - Head of Business
08 October 2024
Clarity and costs agreed after initial inspection
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
07 October 2024
I couldn't ask for more
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
06 October 2024
Helpful an friendly
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
06 October 2024
Very satisfied.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
06 October 2024
A lot of attention , with little substance
Response from JKC
Apologies for the issue with your key battery - and thank you for taking a call from our Aftersales Manager to discuss your feedback. Niall MacFlynn - Head of Business
05 October 2024
JKC always delivers a great service.
Response from JKC
That's very kind...thank you! Niall MacFlynn - Head of Business
04 October 2024
Excellent communication and professional
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
02 October 2024
The customer service was excellent.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 October 2024
June at reception was vey welcoming and helpful. Indeed the whole experience at JKC was professional and efficient. The video was well done and the car was presented washed at the end of the service.
Response from JKC
Thank you for your kind & positive feedback. Delighted to hear June and the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
02 October 2024
Excellent communications from JKC and collection/pick up service offered made life easier. Staff friendly and well informed.
Response from JKC
Pleased to hear the team provided a slick and efficient service! Niall MacFlynn - Head of Business
01 October 2024
Treated well and made welcome and nothing was a problem
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
30 September 2024
JKC has won awards for its outstanding customer service and it's easy to see why. As a dealership it is exemplary.
Response from JKC
Your kind words are very much appreciated...thank you! Niall MacFlynn - Head of Business
30 September 2024
Easy and simple
Response from JKC
Thank you...exactly how it should be! Niall MacFlynn - Head of Business
30 September 2024
Very professional staff and kept me updated
Response from JKC
Thank you for your positive feedback. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
29 September 2024
Very happy with the service and help and even supplying me a curtesy car while mine was being fixed
Response from JKC
Pleased to hear you had a great experience and the team kept you mobile throughout! Niall MacFlynn - Head of Business
29 September 2024
Great service from JKC, picked my car up and delivered back
Response from JKC
Thank you. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
29 September 2024
The of time you have to wait on your car to be serviced
28 September 2024
They truly put the customer first. A shining ambassador for BMW
Response from JKC
As a customer centric business, your comment is warmly received and very much appreciated...thank you! Niall MacFlynn - Head of Business
28 September 2024
Everything went on schedule
Response from JKC
That's great to hear...and exactly how it should be - thank you! Niall MacFlynn - Head of Business
28 September 2024
Thoroughly satisfied thank you
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
28 September 2024
JKC are always a pleasure to deal with
Response from JKC
That's very kind of you to say so...thank you! Niall MacFlynn - Head of Business
27 September 2024
Everything ran smoothly with ever helpful and friendly staff.
Response from JKC
Thank you for your kind words. Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
27 September 2024
Was quick to be seen and I was able to leave the car overnight and collect the next day and they cleaned it as well as the service and sorted the recall couldn't be anymore happier
Response from JKC
Your kind & positive feedback is very much appreciated...welcome to JKC! Niall MacFlynn - Head of Business
25 September 2024
Got my car back like new and the video of the checks being carried out, with advice on work needing done is excellent
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
25 September 2024
Even though it was only a recall the staff treated me so well
Response from JKC
No matter what the reason is for your visit - you can always be assured of a 5 Star welcome at JKC! Niall MacFlynn - Head of Business
25 September 2024
Excellent communications from dealer and very helpful arranged recall work to suit my schedule.
25 September 2024
Tha overall service experience was excellent. The communication was 1st class. I was kept informed by Stephen Hyndman whose customer service was excellent.
Response from JKC
Your kind & positive feedback is very much appreciated, especially in regard to Stephen who really knows how to deliver an excellent customer experience! Niall MacFlynn - Head of Business
25 September 2024
I've been having my car serviced at JKC for six years and never had a problem. The car is well out of warranty and I could get serviced elsewhere,but because the standard of service is so high I will continue to use JKC.
Response from JKC
Delighted to receive your positive feedback. Your continued loyalty to JKC is very much appreciated...thank you! Niall MacFlynn - Head of Business
25 September 2024
Fantastic as usual.
Response from JKC
Really pleased to hear the team are "consistently" looking after you well! Niall MacFlynn - Head of Business
24 September 2024
Went above and beyond to get me sorted and back on the road quickly.
Response from JKC
At JKC, our wonderful staff will always go the extra mile to deliver an excellent customer experience, so it's great to read your comment! Niall MacFlynn - Head of Business
24 September 2024
Professional and efficient, excellent from start to finish
Response from JKC
Delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
24 September 2024
Friendly and well-informed
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
23 September 2024
As good as could be expected.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 September 2024
Excellent in every aspect!
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
23 September 2024
All required service work carried out as planned.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
23 September 2024
All the staff I met were courteous friendly and helpful. Booking system worked well and they kept me up to date with when my car would be ready
Response from JKC
Great to hear the team delivered a premium experience! Niall MacFlynn - Head of Business
23 September 2024
JKC are very on the ball. Attentive and assuring.
Response from JKC
Thank you! Delighted to hear the team looked after you so well. Niall MacFlynn - Head of Business
22 September 2024
First class service at JKC - staff very helpful with very good manners - cannot compliment them enough.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
22 September 2024
Very friendly and helpful staff
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
20 September 2024
Just bought a car
Response from JKC
Thank you for choosing JKC...happy motoring! Niall MacFlynn - Head of Business
20 September 2024
Staff are very efficient and more than polite.
Response from JKC
That's very kind of you to say so...thank you! Niall MacFlynn - Head of Business
19 September 2024
Went in to have an error investigated, arranged service whilst on site so I didn't need to visit agsin
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
19 September 2024
I received a video message showing the car. And the mechanic gave a really in depth explanation about the car problems etc
Response from JKC
Pleased to hear you found the video beneficial...it's a fantastic concept! Niall MacFlynn - Head of Business
19 September 2024
This time was one of my bad experiences - compared to your usual brilliant standards. I was told your were short of staff. There was no courtesy car. My car was kept for a whole day and a half before I learnt what the problem was.
Response from JKC
Sincere apologies for falling short of the standards you have come to expect on this particular visit. I understand our Service Manager has since been in touch to discuss your feedback and to explain that the last minute booking meant we had no loan car availability - and as we were fully booked it did take some time to get the car squeezed into the workshop and diagnosed. Niall MacFlynn - Head of Business
19 September 2024
Good service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 September 2024
Everything completed in an smooth and professional manner
Response from JKC
Great to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
19 September 2024
Jason got the work organised and completed in a quicker timeframe than I thought
Response from JKC
Delighted to hear Jason went the extra mile to get you back on the road ASAP! Niall MacFlynn - Head of Business
19 September 2024
My service advisor was professional and courteous throughout. I was very pleased with how my car was serviced and the presentation of the vehicle as it was really well cleaned inside and outside. Thank you to all concerned.
Response from JKC
Your kind & positive feedback is very much appreciated, thank you! Delighted to hear the team delivered an exceptional experience. Niall MacFlynn - Head of Business
17 September 2024
Enjoy seeing the health check video and seeing the tests taking place. Very reassuring
Response from JKC
Pleased to hear you found the personalised video both interesting and informative! Niall MacFlynn - Head of Business
17 September 2024
Knowledgeable and helpful
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
17 September 2024
No problems encountered from booking service until collecting car when service was complete.
Response from JKC
Delighted to hear the team delivered a great customer experience! Niall MacFlynn - Head of Business
17 September 2024
Very reasonable price
Response from JKC
As a company that works tirelessly to deliver a 5 Star Service for the most competitive price, your comment is gratefully received...thank you! Niall MacFlynn - Head of Business
16 September 2024
Never have any bother with the work and nothing is too much trouble. Everything is always explained to what is going to be done.
Response from JKC
Delighted to hear the team are consistently delivering a premium service! Niall MacFlynn - Head of Business
16 September 2024
Great experience and car valeted which is more than can be said for other rival BMW dealers
Response from JKC
Thank you! Pleased to hear you enjoyed a 5 Star Experience at JKC. Niall MacFlynn - Head of Business
15 September 2024
The people who work there are very good at what they do
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
15 September 2024
The day before the service I contacted JKC to tell them that I had given the car to my wife so I gave them her details. They still contacted me 3 times the day of the service, the car wasn't ready when I called to collect it and it hadn't been washed
Response from JKC
Apologies for the miscommunication on the day of your visit - and for your car not being washed. I understand our Aftersales Manager has been in touch to acknowledge your feedback and to offer his personal apologies for our shortcomings on this occasion. Niall MacFlynn - Head of Business
15 September 2024
Excellent service and communication. Amazing team and deadlership
Response from JKC
Your kind words & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
14 September 2024
Work completed as required no reason not to give this answer
14 September 2024
Helpful personal explanation of what was done.
14 September 2024
Very good
14 September 2024
Jkc always do a great job
14 September 2024
Easy to book in, helpful, friendly, accommodating
13 September 2024
Simply , they are lovely people to deal with, from the managers right down through the whole company, nothing is a bother to them.
12 September 2024
Cara was particularly excellent and made the whole process a pleasure
Response from JKC
Your kind & positive feedback with regard to Cara is very much appreciated...thank you! Niall MacFlynn - Head of Business
11 September 2024
Efficient and courteous staff
Response from JKC
Thank you for your kind words! Niall MacFlynn - Head of Business
11 September 2024
JKC are always a pleasure to do business with
Response from JKC
That's really lovely to hear...thank you! Niall MacFlynn - Head of Business
11 September 2024
Always Very satisfied with work carried out on my car. After service is completed a member of staff explains fully.
Response from JKC
Delighted to hear the team are consistently looking after you well. Thank you for your continued support! Niall MacFlynn - Head of Business
09 September 2024
Dylan was very friendly and helpful with everything.
Response from JKC
Pleased to hear Dylan looked after you well! Niall MacFlynn - Head of Business
09 September 2024
Cara was extremely helpful and friendly throughout.
Response from JKC
Really pleased to hear Cara looked after you so well! Niall MacFlynn - Head of Business
09 September 2024
Always Brilliant ??
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
09 September 2024
I would give Gary and the service department five stars .As far as after sales and contact from the people that sold the car . I would give them 2starts to be honest no follow-up whatsoever which does not reflect well on Jkc.
Response from JKC
Delighted to hear Gary and his team moved swiftly to resolve the issues that you had post delivery. Sorry to hear your Sales experience fell short of the high standards we normally attain. I believe our Sales Manager has been in touch to review and discuss your feedback. Niall MacFlynn - Head of Business
08 September 2024
results
Response from JKC
Thank you! Niall MacFlynn - Head of Business
08 September 2024
Easy booking for appointment Car health check carried out and information given and video forwarded to me Easy delivery and collection on same day
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
07 September 2024
Very professional set up, but comes a a price
Response from JKC
Thank you for taking my call to discuss your feedback. Whilst both JKC & BMW work hard to be as competitive as possible - especially on older vehicles - Genuine BMW Parts fitted by a BMW Approved Repairer will always cost that little bit more. Niall MacFlynn - Head of Business
07 September 2024
The work carried out was of the highest standard, the staff who looked after me were very polite and professional.
Response from JKC
Delighted to hear the team looked after you - and your BMW - so well! Niall MacFlynn - Head of Business
07 September 2024
Everything about the servicing from booking to drop off and pick up and health check up video was very slick and professional
Response from JKC
Delighted to receive your kind words and positive feedback...thank you! Niall MacFlynn - Head of Business
06 September 2024
Car booked on and work carried out as promised
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
04 September 2024
As above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 September 2024
Staff were open about timings which is very helpful im letting me plan my day and phoned, as requested, to let me know the vehicle was ready for collection
Response from JKC
Pleased to hear the team delivered a great experience. Thank you for your positive feedback! Niall MacFlynn - Head of Business
04 September 2024
Service experience went very well. Seen on time, courtesy car was waiting and my own car ready when agreed.
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
04 September 2024
Was told four hour wait thats exactly what it took nice coffe dock well welcomed after an early start from Donegal
Response from JKC
Thank you! Delighted to hear the team gave you a warm welcome, kept you refreshed and got you back on the road on time...welcome to JKC! Niall MacFlynn - Head of Business
04 September 2024
Everything done as requested on time
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
04 September 2024
A video of the car reviews the work required, all fully transparent and costs explained in advance of work done. . A loan car was provided and regular updates provided. JKC go out of their way make it easy for me
Response from JKC
As a customer centric business, your kind & positive feedback is gratefully received...thank you! Niall MacFlynn - Head of Business
03 September 2024
Work on car was carried out on time and new parts fitted efficiently.
Response from JKC
Delighted to hear the team delivered a prompt and efficient service! Niall MacFlynn - Head of Business
03 September 2024
Everyone friendly and helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
03 September 2024
Jonathan Henderson (salesman) made the transaction easy and a pleasure
Response from JKC
Delighted to hear Jonathan looked after you well...a top man! Niall MacFlynn - Head of Business
03 September 2024
Excellent service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 September 2024
The services that provide
Response from JKC
Thank you for choosing JKC! Niall MacFlynn - Head of Business
03 September 2024
always go above and beyond
Response from JKC
We do...and we always will - each & every time you visit! Niall MacFlynn - Head of Business
01 September 2024
great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
01 September 2024
I liked the video which showed the car service being done.
Response from JKC
Pleased to hear you found the vehicle health check video useful! Niall MacFlynn - Head of Business
31 August 2024
Complete check even though I was just there for brake fluid change. Video sent to me.
Response from JKC
JKC will always carry out a complimentary health check when your BMW pays a visit - just to provide you with that peace of mind! Niall MacFlynn - Head of Business
30 August 2024
Over the past year I have dealt with BMW dealerships ranging from small to one of the largest in England in an effort to purchase a BMW for my wife and without hesitation I would rate JKC as far ahead of all of them in their level of service provided
Response from JKC
That's quite a statement - thank you so much! Niall MacFlynn - Head of Business
29 August 2024
Very accommodating to get the car sorted within 24 hours
Response from JKC
Great to hear the team worked hard to get you back on the road as soon as possible! Niall MacFlynn - Head of Business
29 August 2024
Gary and the Team pull out all the stops
Response from JKC
Gary and the team will ALWAYS go the extra mile to deliver excellent customer service - so your positive comment is gratefully received! Niall MacFlynn - Head of Business
29 August 2024
Usually prompt and always offer a courtesy vehicle which is essential in allowing me to work while my cat is in the garage
29 August 2024
All great, only thing my number fell off after repair. Wasn't stuck on properly.
28 August 2024
Always have great standards
Response from JKC
The team work hard to ensure we do...so thank you, we really appreciate your comment! Niall MacFlynn - Head of Business
28 August 2024
Efficient and effective
Response from JKC
Thank you! Niall MacFlynn - Head of Business
28 August 2024
Everyone was so pleasant and helpful
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
27 August 2024
I couldn't recommend the experience any higher.
Response from JKC
That's quite a statement...thank you! Niall MacFlynn - Head of Business
27 August 2024
The personal touch and the added bonus of getting a complimentary walk around checkover of my car was fantastic.
Response from JKC
Pleased to hear you enjoyed an excellent customer experience...welcome to JKC! Niall MacFlynn - Head of Business
27 August 2024
Everything done professionally
Response from JKC
That's great to hear - and exactly how it should be...thank you! Niall MacFlynn - Head of Business
27 August 2024
Always pleasant and helpful
26 August 2024
All staff I met were very courteous and helpful. Vehicle was returned to me in a very clean and tidy manner and on time.
Response from JKC
Thank you for your kind words...delighted to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
26 August 2024
Gordon Wilson looked after all the service requirements very efficiently and kept me updated throughout.
26 August 2024
Service excellent.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
26 August 2024
Left in car and June from JKC drove me home and collected me when the work completed.She was excellent. Friendly service.
Response from JKC
Your positive feedback is very much appreciated - as are your kind words regarding June - a fantastic lady who really knows how to look after the customer! Niall MacFlynn - Head of Business
26 August 2024
It was a good service. The only thing I would possibly change is to build in a confirmation for the online check in that no charges have been added as it is hard to check this currently.
26 August 2024
Again I couldn't have asked for better service
25 August 2024
A
25 August 2024
Again lovely atmosphere in garafe
25 August 2024
Very friendly reception staff. No long waits! Job done quickly and efficiently ??
25 August 2024
Five star as always
25 August 2024
Excellent service and Gordon did a great debrief
24 August 2024
The availability of a loan car was very helpful
24 August 2024
Always really good customer service
24 August 2024
Easy to get appointment. Staff were most courteous. I was offered tea or coffee while waiting for my wife to collect me.
24 August 2024
As always - brilliant service .From first call to collecting the car post service , everything runs smoothly . Best customer service of any business I've ever used .
23 August 2024
The staff were excellent, particularly Gordon and June
23 August 2024
I'm happy with service
21 August 2024
JKC are very professional
Response from JKC
Thank you! Niall MacFlynn - Head of Business
21 August 2024
Never had a problem with JKC, staff always pleasant and willing to help
Response from JKC
That's reassuring to hear...and thank you for your continued support over the years! Niall MacFlynn - Head of Business
21 August 2024
Was sent a video when there was an issue with the cars breaks. First class work from the JKC technicians.
Response from JKC
Our excellent team of technicians will be delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
21 August 2024
Excellent, Gareth at the service reception was very helpful and explain the process of the service and collection of the car afterwards.
Response from JKC
Thank you for your kind words regarding Gareth, a very valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
21 August 2024
All done as required in an effective and timely way
Response from JKC
Pleased to hear the team delivered a prompt and efficient service! Niall MacFlynn - Head of Business
21 August 2024
Prompt appointment, friendly attentive staff, excellent facilities , attention to detail on what needed to be done, courtesy driver (June), full debrief of all work carried out.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
21 August 2024
Staff very helpful and informative.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
20 August 2024
My car was booked in and taken on time and the service desk were friendly and courteous (Zara Patton) also my courtesy car was waiting for me and it was immaculate inside and out and fuelled up a 1st class experience and l would always recommend JKC
Response from JKC
Delighted to hear you enjoyed a 5 Star Experience and Zara looked after you well throughout your visit! Niall MacFlynn - Head of Business
20 August 2024
Only slight complaint was Add blue was added and was over side of car from petrol cap when I picked up car.
Response from JKC
Disappointed to receive your comment re your AdBlue top up. I understand our Service Manager has been in touch to acknowledge your feedback and offer his personal apologies. Pleased to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
20 August 2024
I've confidence in the JKC service department particularly Dylan Dunwoody and Stephen Hyndman who I find trustworthy and always helpful.
Response from JKC
Delighted to receive your kind & positive feedback regarding Dylan & Stephen...2 great men who really know how to look after the customer...thank you! Niall MacFlynn - Head of Business
19 August 2024
They explained it sent a video to you and when you rang to discuss they were pleasant and very helpful each time
Response from JKC
Pleased to hear the team were attentive and kept you fully informed at all times! Niall MacFlynn - Head of Business
19 August 2024
Easy drop off and collection.
Response from JKC
Great to hear you enjoyed a smooth, hassle free visit! Niall MacFlynn - Head of Business
19 August 2024
Everyone very helpful, everything explained and very punctual
Response from JKC
Delighted to hear everything went smoothly during your visit and the team looked after you well! Niall MacFlynn - Head of Business
17 August 2024
First class personal service.
Response from JKC
Delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
17 August 2024
Excellent service apart from driver mat pushed up under dashboard
Response from JKC
Pleased to hear the team looked after you well. I'm not so pleased about how we left your driver's mat, so thank you for taking my call to covey my apologies! Niall MacFlynn - Head of Business
17 August 2024
Because of top quality staff
Response from JKC
Thank you...that's very kind of you! Niall MacFlynn - Head of Business
16 August 2024
Very well looked after
Response from JKC
That's lovely to hear...and exactly how it should be! Niall MacFlynn - Head of Business
15 August 2024
The task was completesld.
Response from JKC
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
15 August 2024
Carried out the work as agreed
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
14 August 2024
All staff were extremely polite and courteous. I was sent a video of my vehicle inspection and I was more than happy with all work carried out. I was given a courtesy car while the work was carried out and my vehicle was spotless when I got it back.
Response from JKC
Thank you for your positive feedback. Delighted to hear the team delivered a premium 5 Star experience! Niall MacFlynn - Head of Business
14 August 2024
From the initial booking through to collecting my car afterwards, the service from JKC was very friendly, efficient and thorough. Their expertise shone throughout my service experience.
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
14 August 2024
Efficient and very friendly service Gordon was extremely helpful
Response from JKC
Pleased to hear Gordon looked after you well during your visit! Niall MacFlynn - Head of Business
12 August 2024
I knew the car was in safe hands and the virtual health check was great for me to see what work needed done.
Response from JKC
Delighted to hear the team looked after you well and kept you fully informed throughout your visit! Niall MacFlynn - Head of Business
10 August 2024
Problem with lights, diagnosed and repalced
Response from JKC
Pleased to hear the team got the job done! Niall MacFlynn - Head of Business
09 August 2024
See above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
09 August 2024
Good service and advice
Response from JKC
You're most welcome...we're always here to help where we can! Niall MacFlynn - Head of Business
09 August 2024
Very happy with service I received. Car is in great shape.
Response from JKC
Delighted to hear the team looked after you - and you BMW - so well! Niall MacFlynn - Head of Business
08 August 2024
Brilliant from start to finish!
Response from JKC
That's what we love to hear...thank you! Niall MacFlynn - Head of Business
08 August 2024
Totally satisified
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
08 August 2024
Top class comms, JKC seem to go above and beyond.
Response from JKC
As a customer centric business, your comments are gratefully received...thank you! Niall MacFlynn - Head of Business
07 August 2024
Very nice people ??
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
07 August 2024
Nil
Response from JKC
Thank you! Niall MacFlynn - Head of Business
06 August 2024
Top quality , personal , reliable and helpful customer service from the moment you walk through the door and on all follow up phone calls and meetings with services team
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
06 August 2024
Great service, genuine care for the customer plus they have Derek!
Response from JKC
Thank you...that's very kind of you. And yes, we have Derek, a fantastic asset to our business and a very valued member of Team JKC! Niall MacFlynn - Head of Business
05 August 2024
Car went in on time and was out before the time.
Response from JKC
Pleased to hear the team delivered the job ahead of schedule! Niall MacFlynn - Head of Business
05 August 2024
Great service, warm welcome and work completed on time
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
05 August 2024
Service is god
Response from JKC
Thank you! Niall MacFlynn - Head of Business
05 August 2024
They are aways polite, and have done the work carried out in a proffesional manner.
Response from JKC
Great to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
03 August 2024
I ended up with 2 days without a car. Would courtesy car be an option?
Response from JKC
Thank you for taking my call to discuss your feedback. Apologies for the delay, where your car had to remain overnight due to an additional part that needed ordered. To confirm our conversation, courtesy cars are available, but are best reserved at the time of the initial booking due to high demand. Niall MacFlynn - Head of Business
01 August 2024
Quick turnaround and easy to deal with
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
31 July 2024
Excellent staff and work man ship
Response from JKC
Pleased to hear the team did a great job! Niall MacFlynn - Head of Business
31 July 2024
Flawless service
Response from JKC
As a customer centric business, that comment means a awful lot...thank you! Niall MacFlynn - Head of Business
31 July 2024
Straightforward process for getting car booked in and dropped off.
Response from JKC
Delighted to hear the team provided a slick and efficient service! Niall MacFlynn - Head of Business
30 July 2024
Very helpful and accommodating.
Response from JKC
Pleased to hear the team looked after you well during your visit! Niall MacFlynn - Head of Business
30 July 2024
Very pleasant staff
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
29 July 2024
Nothing was a problem from speaking with the girls on reception to getting the car back from the service manager.
29 July 2024
Friendly, efficient, first class service, employees are a credit to JKC,
29 July 2024
Ease of communication , friendly staff . Everything went on time
28 July 2024
No issues at all from my visit. All handled very professionally and with customer first
28 July 2024
Gordon Wilson helped us through the process of the service and kept me informed of parts that were needed and provided me excellent customer service. He went above and beyond.
27 July 2024
The video was helpful
25 July 2024
Great service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
24 July 2024
Everything was done promptly and very professionally. The receptionists were very pleasant, very helpful and so welcoming.
Response from JKC
Delighted to hear the team looked after you so well during your visit! Niall MacFlynn - Head of Business
24 July 2024
Very personal touch staff knew what they were doing and very friendly
Response from JKC
Pleased to hear the team delivered a warm, professional service! Niall MacFlynn - Head of Business
23 July 2024
Car was collected and returned and spotless and it was greatly appreciated.
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
23 July 2024
Hassle free from booking dropping off courtesy car and re collect
Response from JKC
Pleased to hear the looked after you well! Niall MacFlynn - Head of Business
23 July 2024
Outstanding customer service! Booked car in to get brakes looked at along with an MOT prep. Car was collected, rear caliper replaced then car delivered back in time for bank holiday weekend looking immaculate. MOT passed with no issues.
Response from JKC
Thank you for your positive feedback...really pleased to hear everything went smoothly and your car is now safely through MOT - and looking great! Niall MacFlynn - Head of Business
22 July 2024
Work agreed and commented
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
22 July 2024
I was very satisfied with JKC and the staff approach to providing a great customer experience particularly service advisor Zara Patton.
Response from JKC
Delighted to hear the team - and in particular Zara - delivered a first class service. As a customer centric business we're delighted to receive your positive feedback...thank you! Niall MacFlynn - Head of Business
21 July 2024
Good attention to detail. Welcoming, knowledgeable staff. Work carried out promptly and fully.
Response from JKC
Pleased to hear you enjoyed a great experience at JKC! Niall MacFlynn - Head of Business
13 October 2024
Rees was extremely helpful and friendly. He went above and beyond to make the Mobility process easy for me.
Response from JKC
Delighted to hear Rees went the extra mile to ensure you had a wonderful experience! Niall MacFlynn - Head of Business