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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
202 ratings and 118 comments received in the last 90 days.
11 August 2025
I thouroughly enjoyed all my visits
Response from JKC
That's great to hear...thank you for choosing JKC for your New BMW! Niall MacFlynn - Head of Business
29 July 2025
Very professional service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
29 July 2025
I had a great experience buying my new car from JKC. Aaron the salesman was recommended by a previous customer. Aaron was very welcoming & friendly, he kept in touch right through to delivery. I also recommend Aaron to anyone looking for a new BMW.
Response from JKC
Thank you...your kind & positive feedback is very much appreciated. Delighted to hear Aaron delivered an excellent experience...welcome to JKC! Niall MacFlynn - Head of Business
26 July 2025
Cara could not do enough for us a super salesperson.From start to finish ! Would definitely recommend her !
Response from JKC
Thank you for your kind & positive feedback in regard to Cara...a very valued member of our team who really knows how to look after the customer! Niall MacFlynn - Head of Business
21 July 2025
Staff at JKC were extremely helpful and made my decision easier to purchase a BMW.
Response from JKC
At JKC, our incredible team really do make the difference...so it's great to receive your comment - thank you! Niall MacFlynn - Head of Business
09 July 2025
Excellent sales staff followed up by a telephone call from Dealer Principal.
Response from JKC
Delighted to hear you had a great experience...and good to talk to you as always! Niall MacFlynn - Head of Business
09 July 2025
Very pleased
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
03 July 2025
Never owned a BMW before so the experience from inquiring to actual collection was a positive experience. Mr Rees Murphy was very professional.
Response from JKC
Pleased to hear Rees delivered a 5 Star experience...welcome to BMW and welcome to JKC! Niall MacFlynn - Head of Business
20 June 2025
I had a fantastic experience purchasing my new car from JKC BMW from start to finish. The service I received was exceptional and Rees made the process stress free. He was professional, knowledgeable and very helpful!
Response from JKC
Delighted to receive your kind & positive feedback - especially in regard to Rees who really knows how to deliver a 5 Star Experience! Niall MacFlynn - Head of Business
20 August 2025
The excellent service and welcome are consistent.
Response from JKC
Great to hear the team always deliver a 5 Star experience! Niall MacFlynn - Head of Business
20 August 2025
Excellent
Response from JKC
Thank you! Niall MacFlynn - Head of Business
19 August 2025
No complaints.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
19 August 2025
Everything I asked for met my expectations fully.
Response from JKC
Delighted to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
19 August 2025
Kept well informed of progress
Response from JKC
Pleased to hear the team kept you updated throughout your visit! Niall MacFlynn - Head of Business
19 August 2025
Car was serviced and so clean
Response from JKC
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
18 August 2025
Kept me updated throughout the process
Response from JKC
Good communication is so important in our business...so it's lovely to receive your comment - thank you! Niall MacFlynn - Head of Business
17 August 2025
Whilst the irony of leaving a convertible behind me was not lost on me my car was ready by the following afternoon with the issue rectified. The loan car was impeccably presented & had plenty of petrol. The health check video was excellent.
Response from JKC
Great to hear the team looked after you well...and got you back into your convertible whilst the sun was still shining! Niall MacFlynn - Head of Business
17 August 2025
Fantastic service from All staff I've dealt with.. Friendly and efficient!
Response from JKC
Delighted to hear the team looked after you well...thank you for your positive feedback! Niall MacFlynn - Head of Business
17 August 2025
Friendly , efficient , great attitude from the staff .I live in Scotland , but take my car to JKC to get serviced etc as I have found the BMW garages in and Glasgow are not as professional or friendly as JKC .... Also JKC nothing is too much trouble
Response from JKC
Thank you so much for your kind words...and indeed for your unquestionable loyalty to JKC - we're honoured to have you as a customer! Niall MacFlynn - Head of Business
15 August 2025
Salesman Reese Murphy made it all so easy so much so that once he made a valuation on my own car much of of the purchase on the new car was done over the telephone
Response from JKC
Delighted to hear Rees really made a difference...welcome to JKC! Niall MacFlynn - Head of Business