Service centre did exactly what was asked of them
They are like family and we have a long relationship with them and they go out of their way to please you at all times including my family and extended family.
Thank you for your kind comments. As you say, we go back a long way and it's great to see the extended family getting bigger with every year that passes! Like family, we will ALWAYS look after you! Niall MacFlynn - Head of Business
JKC and their staff are more than helpful and have accommodated me any way they could over the years, they are a first class dealership.
Service was swift and professional
Justified. Keep in touch during the time the car is in their care and always keep me updated.
flexible in arranging service but expensive for all that it was.
JKC went above and beyond to find the problem with my car and get it sorted.
Great to hear we identified the issue with your car and all is now good! Thank you for your kind words regarding our team who will ALWAYS go the extra mile to deliver a premium customer experience! Niall MacFlynn - Head of Business
Excellent customer service
Delighted to hear we looked after you well! Niall MacFlynn - Head of Business
This last service experience was as result of damage to my car by rodents. The damage caused the whole of the car to be stripped from the windscreen forward and rebuilt with new parts. Now restored the car is as if nothing ever had happened to it.
I am truly delighted to hear your car is now back to it's former self! Thank you for your patience during the repair period. Great to hear we did a good job! Niall MacFlynn - Head of Business
JKC booked the car in for diagnostic work. They provided me with a service courtesy vehicle for the 5 days they had my car. As well as diagnosing the fault, they noted the service indicator would come on in 2 weeks so they carried out major service.
Great to hear we returned the car to you with both the fault rectified and the service completed! Delighted to hear our team looked after you well and kept you mobile throughout. Niall MacFlynn - Head of Business
Because everything i asked them to look at they did. Very helpful.
"Do what you said you would do" - it works every time! Thank you, delighted to receive your comments. Niall MacFlynn - Head of Business
All work carried out as requested and car returned at the time agreed.
Thank you. Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
Again cost involved
We consistently work hard to ensure our service prices remain as competitive as possible. Thank you for taking my call to discuss your feedback. Great to hear everything else went well and we provided a top quality job with a premium level of customer service. Niall MacFlynn - Head of Business
Bmw collect your car, leave you a curtesy car, and return your car cleaned inside and out, while keeping you updated throughout the process
Great to hear we are looking after you well! Niall MacFlynn - Head of Business
My car had a technical problem at the weekend but the staff at Bmw connect made the whole process painless! I had an automatic car dropped off at my door, my Car was transported from my door and delivered to JKC on Monday morning.
Delighted to hear the BMW Emergency Service team looked after you so well! With 24hr recovery 365 days a year you will never be left stranded! Niall MacFlynn - Head of Business
Satisfied. I have found in the past that a time slot is not adhered to with long delays meaning vehicle is not ready at the time stated.
Please accept my apologies if you car was subject to a delay previously, and thank you for taking my call to discuss this. Great to hear you had a good experience otherwise and that your most recent visit was excellent in every regard. Niall MacFlynn - Head of Business
Customer service is very good
Thank you! Niall MacFlynn - Head of Business
Cover from Engine Computer under drivers right foot broken and put into clove compartment.No indication by service team regarding the service.Member of sales team getting replacement cover when I reported breakage
I was, and always am, totally satisfied with the service provided at JKC
Speedy service. And given a lift back to work when car was left in
Very satisfied, nothing seems to be too much bother.
Our teams will ALWAYS go the extra mile to ensure you are completely satisfied, so it's great to receive your comments. Thank you! Niall MacFlynn - Head of Business
Lovely people to deal with
Thank you for your kind words! Delighted to hear we looked after you well. Niall MacFlynn - Head of Business
Contacted by JKC appointment made and car serviced, washed and interior cleaned.
Delighted to hear we delivered the complete package! Niall MacFlynn - Head of Business
This dealership is very nice and so are the staff. When you walk in you know that the place is quality. They are very professional and the seating area is a nice place to wait on my car and the coffee and cake is delicious.
Thank you for your positive feedback and kind words with regard to our staff and our facility, both of which we are very proud of! Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
car was dropped off and loan car had been waiting for me straight and it was 8.25am in the morning. everyone was willing to help, not only the service counter staff
Great to hear we were prepared for your arrival and everything went exactly to plan! Niall MacFlynn - Head of Business
Excellent all round... my car was collected from my work place and I was given a new X1 automatic to use which was important me as I dont like manual and my car returned next day!
Great to hear you had an excellent experience and our complimentary collection & delivery service worked well for you! Niall MacFlynn - Head of Business
Always looked after well and informed what's happening
Delighted to hear we kept you up-to-date throughout your visit! Niall MacFlynn - Head of Business
The technicians, through the front desk staff, alerted me to what was required on my BMW 320D, and we agreed date for the jobs to be carried out. One of the parts was for a different model, but we agreed a new date, and got work carried out.
Thank you for the positive feedback regarding your recent visit. Apologies for the wrong part arriving which we weren't aware of until the day of your visit. Great to hear we were able to reschedule without causing you any inconvenience! Niall MacFlynn - Head of Business
Efficent and helpful
Great to hear that...thank you! Niall MacFlynn - Head of Business
My service experience was dealt with very professionally.
Delighted to hear our team looked after you so well! Niall MacFlynn - Head of Business
No nonsense sales.
Thank you! Niall MacFlynn - Head of Business
dealing with JKC was the best with their approach - and on giving a fair trade in on my previous vehicle without all the usual haggling
Our teams consistently focus on delivering a premium customer experience at a fair price - and we keep it simple! - so your comments are very much appreciated. Thank you! Niall MacFlynn - Head of Business
The people make the dealership.
I have to agree. In a competitive arena, the people in the business make the difference, and in JKC, we have some of the best in the industry. Thank you! Niall MacFlynn - Head of Business
I've dealt with JKC now for a few years and I've always found the experience very relaxed with no pressure put on me at any time. I feel they genuinely care about making sure I get the right deal for the customer.
Thank you for those kind words. At JKC, the customer - and the customer's needs - always come first, so it's great to read your comments! Thank you also for your continued loyalty to both JKC and the BMW brand! Niall MacFlynn - Head of Business
Salesman very courteous and explained everything very well.
Thank you for your feedback. Delighted to hear we provided you with a professional and customer centric experience! Niall MacFlynn - Head of Business
On schedule
Thank you! At JKC, we will always deliver whenever - and wherever - it suits the customer. Niall MacFlynn - Head of Business
The purchase was carried out professionally by Ryan. Danielle explained to me the various components and I know that she is there if I need further explanation. I thank Ryan for all his advice and help and Danielle for her friendliness and patience.
Delighted to hear that Ryan & Danielle looked after you so well! At JKC, our people are the difference! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
