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ABOUT JKC.

Find out more about what we do and our team.

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Meet the team

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Niall Macflynn

Head of Business
  • Department Management Team

Ashley Hay

Company Accountant
  • Department Management Team

Andrew Hutchinson

New BMW Sales Manager
  • Department Management Team

Craig Martin

Used BMW Sales Manager
  • Department Management Team

Genny Doherty

Service & Warranty Manager
  • Department Management Team

Gary Jackson

Parts Manager
  • Department Management Team

Amanda Carson

Marketing Manager
  • Department Management Team

Marie Gregg

Meet & Greet
  • Department New BMW Sales Team

Alex Black

Reception

Angela O'Brien

Sales Admin
  • Department New BMW Sales Team

Ryan Whyte

BMW Sales
  • Department New BMW Sales Team

Michael McManus

BMW Sales
  • Department New BMW Sales Team

Richard Kernohan

BMW Sales
  • Department New BMW Sales Team

Thomas Barkley

BMW Sales
  • Department New BMW Sales Team

Deborah Graham

Business Sales Executive
  • Department New Car Sales Team

Stephen Millar

BMW Genuis
  • Department New BMW Sales Team

Danielle Patton

BMW Genuis
  • Department New Car Sales Team

Jane Cassidy

Business Manager
  • Department BMW Approved Used Cars

Sarah Griffin

Sales Admin
  • Department BMW Approved Used Cars

Des Hassan

Used BMW Sales
  • Department BMW Approved Used Cars

Adrian McFarland

Used BMW Sales
  • Department BMW Approved Used Cars

Jonathan Henderson

Used BMW Sales
  • Department BMW Approved Used Cars

Charlene McMenemy

Used BMW Sales
  • Department BMW Approved Used Cars

Stephen Hyndman

BMW Service Advisor
  • Department Aftersales Team

Aidan Quiqley

BMW Service Advisor
  • Department Aftersales Team

Jason Robinson

BMW Service Advisor
  • Department Aftersales Team

Stephen Cook

BMW Parts Advisor
  • Department Parts Team

Gerard McGill

BMW Parts Advisor
  • Department Parts Team

Reece White

BMW Parts Advisor
  • Department Parts Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and helpful staff

Service
Thank you! Niall MacFlynn - Head of Business

Car had a fault and is completely fixed and running well

Service
Great to hear all is well! Niall MacFlynn - Head of Business

Took slightly longer than expected, but was kept informed

Service

No issues with the service carried out on the car.

Service
Delighted to hear it all went smoothly! Niall MacFlynn - Head of Business

Did not make me aware of hidden costs

Service

Courtesy car provided. Service completed efficiently

Service

Very knowledgeable and helpful staff. Excellent standard of service from beginning to end. Both Stacey and Aidan were very helpful and dealt with the fault on my car in a timely and professional manner. I was kept up to date with progress at all time

Service

There's a small rattle still outstanding.

Service

The service was warm and efficient. All the staff understand their roles and the significance of interaction with customers. I also admire attention to detail which is evident in JKC...Holy Week tray-bakes had mini eggs rather than Maltesers in them.

Service

Car going like a dream

Service
Great to hear we are looking after you well! Niall MacFlynn - Head of Business

maybe not jkc fault but I was not pleased at being asked to fix a rear heated seated button on a brand new x5. left a bad taste!

Service
I understand JKC repaired the button as a goodwill gesture, with no cost incurred by yourself. Unfortunately this repair did not fall under the terms of the manufacturer's warranty, hence the reason we stepped in to resolve the situation and deliver a positive customer experience! Niall MacFlynn - Head of Business

JKC is highly organised. Mechanics do an excellent job.

Service

My car has an ongoing headlight issue. JKC couldn't find an issue with the car on the day so it has to go back 4 weeks later. Not good enough driving my car with a faulty headlight for a month - car clearly was sold in this way - very poor aftercare.

Service

Everting was exceptional.

Service
Thank you! Niall MacFlynn - Head of Business

Very happy

Service

Staff very friendly, courteous and helpful.

Service

No hassles

Service

Was in for a service,40000 miles,got car back and it was left in spotless,it had been washed after service,not dried and was all water marks plus not hoovered,this has happened before sadly

Service

They were very busy and managed to fit my appointment in within a week.

Service
Our teams will always go the extra mile to accommodate what suits the customer, not us! Thank you for your comment. Niall MacFlynn - Head of Business

Rapid response and professional implementation of plan.

Service
Great to hear everything went to plan. We keep at simple at JKC! Niall MacFlynn - Head of Business

Hassle free and personal service.

Service
That's what we like to hear! Thank you for your feedback. Niall MacFlynn - Head of Business

Always delivers a good service!

Service
Thank you! Niall MacFlynn - Head of Business

Great service once again.

Service

JKC have been excellent over the years and just seem to get better as time goes on their staff are excellent especiallp Niall

Service
Thank you for those kind words regarding our team and thank you for your continued loyalty to both JKC the BMW brand! It's great to hear we are improving with age...like a fine wine! Niall MacFlynn - Head of Business

Excellent Service

Service
Thank you! Niall MacFlynn - Head of Business

Excellent staff, kept me informed on my car's progress, and any issues.

Service

Length of time waiting was longer than expected

Service
Thank you for taking my call to discuss your feedback. To confirm, your car was booked in for it's first oil service, however, on arrival you also highlighted a possible issue with your suspension, which took additional time to investigate. Great to hear everything else regarding your visit went smoothly! Niall MacFlynn - Head of Business

Can not fault them in anyway

Service
That's what we love to hear...thank you! Niall MacFlynn - Head of Business

Excellent service as usual. Only a 4.5/5 as I felt my car wasn't washed & cleaned thoroughly when returned back to me from service, with palm prints on rear exterior passenger panel and dirt/stones on internal passenger mats.

Service

Because I have a reminder on my screen that indicates I need a service in 2500 miles?

Service

All work completed in the time I was advised when booking. Car was left hovered and washed and fresh inside

Service
Thank you! Great to hear everything went smoothly. Niall MacFlynn - Head of Business

My recent visit to JKC was for a 2 yr service - oil and micro filter change. I was quoted 1.5-2 hours, in fact the service took 3 hours.

Service
Apologies for your service taking a little longer than planned that day, and thank you for taking my call to discuss the matter. Delighted to hear everything else regarding your visit was excellent. Niall MacFlynn - Head of Business

Quite disappointed tbh. They didn't pump up my tires. I had a low pressure warning driving out of the dealership. For what I paid I would have thought they could have done this little thing for me. I guess it's not covered by the £900 :-(

Service

The collected the car and delivered it as promised

Service
"Do what you said you would do" - it works every time! Many thanks for your feedback! Niall MacFlynn - Head of Business

I was treated very courteously and with professionalism with a very clear desire to resolve my issue

Service
Thank you for your kind & positive comments. Great to hear the team looked after you well! Niall MacFlynn - Head of Business

Prompt pleasant service

Service
Thank you! Niall MacFlynn - Head of Business

JKC are the one remaining positive from this particular experience. Exceptional customer service as usual.

Service
Sorry to hear you had a poor experience in having your car recovered. Needless to say, once the car arrived at JKC we were in complete control and had you back on the road in no time! Niall MacFlynn - Head of Business

Excellent service, really attentive staff and competitive prices.

Service
Delighted to hear we are looking after you and your pocket! Niall MacFlynn - Head of Business

Unhelpful and ill informed staff.

Service
Thank you for taking my call to discuss your recent visit. To confirm, the problem has now been rectified at no cost to yourself, however, contrary to your understanding, the warranty company are not prepared to cover the cost, so unfortunately we have been left to cover the full cost of the repair. Niall MacFlynn - Head of Business

Friendly and efficient.

Service
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business

Always good service and always work carried out professionally.

Service
Thank you. It's great to hear the team looked after you well! Niall MacFlynn - Head of Business

Car went in for refurb alloy wheels x 2 back , car returned only one wheel fixed.

Service
Apologies for the misunderstanding regarding your alloy wheel refurbs. I believe we have since recollected the car from you, refurbished the 2nd alloy and returned the car to you in perfect condition. Thank you for taking my call to discuss this! Niall MacFlynn - Head of Business

Very friendly and efficient staff

Service
Thank you! Niall MacFlynn - Head of Business

JKC have very professional staff and always go that extra mile to ensure the customers needs are fulfilled.

Service
Thank you for your kind & positive words regarding our staff. It's very much appreciated! Niall MacFlynn - Head of Business

Very helpful

Service
Thank you! Niall MacFlynn - Head of Business

A+

Service
That's a grade we're very happy to receive. Thank you! Niall MacFlynn - Head of Business

As previously, friendly, courteous, expert advice and support

Service
Thank you for your kind words! Niall MacFlynn - Head of Business

Very friendly and efficient

Service
Thank you! Niall MacFlynn - Head of Business

Car was picked up promptly by JKC. BMW's replacement car line had me on hold for 40 minutes combined over 3 phone calls. 2 hours waiting for info on a sub car. Your phone service letting your excellent dealer down. Put more people on it. JKC superb.

Service
Sorry to hear you had poor experience with BMW Emergency Service. Our Service Manager has forwarded your feedback to them, as this falls well short of how the recovery process should work. I'm delighted to hear the JKC element of your visit was excellent! Niall MacFlynn - Head of Business

Just a great service

Service
Thank you! Niall MacFlynn - Head of Business

Friendly and got the job done.

Service
Delighted to hear we delivered! Niall MacFlynn - Head of Business

Staff very friendly compared to Prentice Portadown. Service also cheaper too. Left car home when it was ready. Great service.

Service
Delighted to hear you had a good experience. Thank you! Niall MacFlynn - Head of Business

We have been doing buisness there for a number of years and find the staff helpful and pleasant.

Sales
Your continued loyalty to both JKC and the BMW brand is very much appreciated. Thank you! Niall MacFlynn - Head of Business

Car delivered on time and presented immaculately. From initial enquiries to purchase was a pleasant experience, helped by Ryan who was a pleasure to do business with, I will definitely return again.

Sales
Thank you for your kind & positive comments, especially with regard to Ryan whose customer care is second to none! Delighted to hear you had a good experience from start to finish. Niall MacFlynn - Head of Business

Everything ran so smoothly could not believe it Ryan the salesman in jkc Coleraine made everything run smoothly best ever !

Sales
Delighted to hear Ryan looked after you so well...at JKC, it's our people that make the difference! Niall MacFlynn - Head of Business

From start to finish all done well

Sales
Delighted to hear we delivered good customer service throughout your purchase. Thank you! Niall MacFlynn - Head of Business

I asked for various points of information, and a transfer to be done between my old car and my new one. This was not dealt with efficiently.

Sales
Apologies for your most recent experience not being as good as it has been on previous purchases, and thank you for taking my call to discuss this. As you know, our customer centric Sales team will always go above and beyond to deliver the best customer experience possible, so it's disappointing to learn that we didn't live up to that on this occasion. Niall MacFlynn - Head of Business

Some confUsion about figures at first but resolved

Sales
Apologies for any confusion caused at the initial stage of the transaction, and thank you for taking my call to discuss. Delighted to hear the matter was resolved to your satisfaction and you had an excellent experience! Niall MacFlynn - Head of Business

The stars above speak for themselves. All the options were covered and everything came with a full explanation. The delivery was so well done and Ryan's help was first class and Danielle "The genius" was just her usual brilliant self so helpful.

Sales
Thank you very much for your kind comments and positive feedback, especially with regard to Ryan & Danielle, who are both superstars! Niall MacFlynn - Head of Business

Thomas is a very good sales man and makes the process very easy..

Sales
Thank you for your kind comments regarding Thomas, who a great asset to our team at JKC! Niall MacFlynn - Head of Business

The team were excellent making me feel like a valued customer

Sales
Delighted to receive your comments. Thank you! Niall MacFlynn - Head of Business

Transaction very easy and paperwork ready Good customer service, took time to explain everything including the car features Lovely traybakes lol

Sales
Great to hear you had a good experience from start to finish, and yes...those traybakes are very good! Niall MacFlynn - Head of Business

Could not recommend this bmw garage enough! Excellent staff and 1st class sales staff

Sales
Delighted to hear our team looked after you well! Your kind & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business

Sales executive (Ryan) was very good. He displayed full knowledge of the vehicle I was purchasing, showed great patience and understanding with any issues I had. He fulfilled any promises made and was always positive in his approach.

Sales
Thank you for your kind & positive words regarding your purchasing experience at JKC, and especially in relation to Ryan, who is, without doubt, a fantastic asset to our business! Niall MacFlynn - Head of Business

Fantastic service

Sales
Thank you! Niall MacFlynn - Head of Business

I think I have said it all in question one completely satisfied

Sales
You certainly did! Absolutely delighted with your feedback. Thank you! Niall MacFlynn - Head of Business

Ryan white from jkc is a top class salesman

Sales
I totally agree! Great to hear Ryan made the difference! Niall MacFlynn - Head of Business

Excellent service from all the team at JKC, especially Michael

Sales
Delighted to hear that - as is Michael - thank you! Niall MacFlynn - Head of Business

First class

Sales
Thank you! Niall MacFlynn - Head of Business