Pleased with the car service. An issue with a previous service that had been carried out elsewhere was identified and fixed. The car was spotless when collected too!
Delighted to hear you had a great overall experience! Niall MacFlynn - Head of Business
Staff make you feel you are special and present a family atmosphere . Stephen Hyndman couldn't do enough to accommodate me . Great personality.
We really appreciate your kind words regarding our staff, and in particular Stephen, who will always go the extra mile to deliver excellent customer service! Niall MacFlynn - Head of Business
You did exactly what you promised and also gave me information which will be helpful in the future and you washed my car
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
For example. The only dealership that came to collect my car at home,that means a great deal
That's how we look after the customer at JKC! Niall MacFlynn - Head of Business
The customer service staff doing the meet and greet and Caroline who arranged repairs made me feel like I was an important customer.
Your positive feedback is gratefully received, especially with regard to Caroline who is a great asset to our Service team! Niall MacFlynn - Head of Business
JKC collected my car left and left me one to drive while mine was away. I was kept informed as to what was happening and when my car was to be returned. They were excellent.
Thank you for your kind words and positive feedback! Niall MacFlynn - Head of Business
Car was serviced, washed and cleaned and then returned the next day
Delighted to hear everything went smoothly and you found our collection & delivery service convenient! Niall MacFlynn - Head of Business
JKC's after sales service is second to none! I make a phone call my cars dealt with immediately & I get a courtesy car a first class door to door service
Your kind words & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
Always organised and service is excellent
Thank you! Niall MacFlynn - Head of Business
Charlene and Jane were very helpful and pleasant to deal with.
Thank you for your kind words with regard to Charlene & Jane - both great assets to our business! Niall MacFlynn - Head of Business
Knowledgeable, helpful and friendly staff.
That's very kind of you...thank you! Niall MacFlynn - Head of Business
Hassle free
Exactly how it should be! Niall MacFlynn - Head of Business
Had to keep car overnight to reprogram so got me another car till mine ready
Great to hear the team kept you mobile throughout your visit! Niall MacFlynn - Head of Business
Well received and looked after. Use of courtesy car was very welcome.
Delighted to hear the team looked after you well...and kept you mobile! Niall MacFlynn - Head of Business
Great service from the moment I walked through the door upon arrival.
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
Everyone very helpful especially Stephen
Thank you for your kind words, especially with regard to Stephen who is a fantastic asset to our Service team! Niall MacFlynn - Head of Business
Made to feel welcome and valued.
Thank you! That's exactly how it should be each & every time you visit. Niall MacFlynn - Head of Business
Simple straight forward, courtesy car provided and problem resolved
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
VERY SATISFIED
Thank you! Niall MacFlynn - Head of Business
Never no problems
That's great to hear...thank you! Niall MacFlynn - Head of Business
Stephen in service has a pleasant demeanour and always deals with the customer in a professional manner from booking the vehicle in for Service to return on completion.
Many thanks for your kind & positive words with regard to Stephen who is a credit to our business and a great ambassador for the BMW brand. At JKC, our people make the difference! Niall MacFlynn - Head of Business
Very friendly and professional staff. High standard of work and easy experience
Your kind words & positive feedback is very much appreciated. Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
Efficient service and personal touch evident all times. We ordered a new 3 Series on the back of this service plus the chance to have a 320d on loan for an extended period sealed the deal.
Friendly Staff who go the extra mile
Thank you! Niall MacFlynn - Head of Business
I had a low tyre pressure warning and contacted Derek, who was very helpful as usual and arranged an appointment very quickly. On the day, it was Ciaran who did the work, completed in less than 30 mins. Great service again from JKC!
Delighted to hear our superb tyre division pulled out all the stops to get you back on the road again! In Derek & Ciaran we have two fantastic assets to JKC! Niall MacFlynn - Head of Business
I had nothing to do except wait for my car to be picked up and brought back to my home repaired. I received the video and report on my bmw from friendly professional staff.
Delighted to hear you had a pleasant experience and found our complimentary collection & delivery service convenient. Niall MacFlynn - Head of Business
Having experienced all four BMW franchises in Northern Ireland JKC are miles above the other three. We've never been unimpressed with the service this team provide us with and would recommend everyone to make it their number one in Northern Ireland.
Your kind words & positive feedback are very much appreciated. Thank you! Niall MacFlynn - Head of Business
Fantastic staff well looked after
Your kind words are very much appreciated, thank you! Niall MacFlynn - Head of Business
The staff are very competent and possess a high degree of knowledge about the car and its features. Their relationship approach means that I feel valued as a customer and I feel that they care about providing me with a quality service.
Your kind & positive feedback is very much appreciated. Delighted to hear the team look after you so well and made you feel valued as a customer! Niall MacFlynn - Head of Business
Car ready in advised time. External and internal clean very professional.
Thank you! Delighted to receive your positive feedback. Niall MacFlynn - Head of Business
Friendly and very informative
Thank you! Niall MacFlynn - Head of Business
The service was completed inside the indicated timescale
Great to hear we delivered the job on time...exactly as it should be! Niall MacFlynn - Head of Business
Work completed on time
"Do what we said we would do" - it works every time! Niall MacFlynn - Head of Business
All work carried out to perfection
That's great to hear! Niall MacFlynn - Head of Business
Prompt , thorough and professional service
Exactly how it should be! Thank you for your positive feedback. Niall MacFlynn - Head of Business
Despite the changes due to Covid-19 the service was excellent as usual.
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
Service carried out and new windscreen replaced.
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
seamless
Thank you! Niall MacFlynn - Head of Business
the service received by both Ryan White and Aidan Quigley has been excellent
Thank you...two great men! Niall MacFlynn - Head of Business
Efficient
Thank you! Niall MacFlynn - Head of Business
I have always found JKC to be the best retailer in the north of Ireland.
That's quite a statement...thank you! Niall MacFlynn - Head of Business
I am always well looked after by the staff.
That's great to hear, thank you for the feedback! Niall MacFlynn - Head of Business
The issues I had with my car were remedied within 24 hours and which I am very happy especially under difficult times/pandemic.
Delighted to hear the work was completed so quickly & efficiently. Your positive feedback is very much appreciated! Niall MacFlynn - Head of Business
Fast and no hassle
Thank you...exactly how it should be! Niall MacFlynn - Head of Business
Car picked up and returned on time. Service carried out as requested Kept informed of service process Drivers are very courteous and friendly
Delighted to hear you had a great experience and everything went smoothly! Niall MacFlynn - Head of Business
Had a tyre issue. One call to Derek and I was back on the road in a short space of time.
If it's tyre related, Derek is the man...there's nobody better! Niall MacFlynn - Head of Business
Staff were very helpful and pleasant to deal with.
Thank you for your kind and positive feedback regarding our staff...it's very much appreciated! Niall MacFlynn - Head of Business
Car collected and returned, looking like a new car. JKC always courteous and efficient.
Thank you! Delighted to hear the team looked after you - and your car - so well! Niall MacFlynn - Head of Business
Quick , helpful and very nice to deal with
That's great to hear...thank you! Niall MacFlynn - Head of Business
The car was collected on time and returned on time spotlessly clean by a very polite and efficient driver who took very thorough COVID precautions. I was left an excellent loan car while mine was away.
Delighted to hear the team did exactly what they said they would do, looked after you well and most importantly, kept you safe! Niall MacFlynn - Head of Business
Great people and service.
Thank you! Niall MacFlynn - Head of Business
I appreciated the pick up service for servicing, the quality of loan car and the superb customer service at JKC
Great to receive your kind & positive feedback. It's all part of how we look after the customer at JKC! Niall MacFlynn - Head of Business
My last visit was for a two-year service. The car was ready in about four hours which included brake pad replacement which was discovered during the general service work following consultation with me and inspires confidence in JKC's work.
Delighted to hear you had a good experience and the work was completed on time. Niall MacFlynn - Head of Business
JKC Coleraine was extremely helpful and informative. 1st class service would highly recommend.
Your kind words are gratefully received, thank you! Niall MacFlynn - Head of Business
Time taken by sales staff to ensure all our requirements were met. A special thanks to Michael McManus, Coleraine JKC - he made the whole process work extremely well.
I'm delighted to hear Michael looked after you so well...a great ambassador for JKC and indeed the BMW brand! Niall MacFlynn - Head of Business
dealing with sales & service is a pleasure
Thank you! Great to hear our excellent customer care is consistent across both departments...exactly how it should be! Niall MacFlynn - Head of Business
Great customer service from JKC SPECIALIST cars and especially Michael McManus
Thank you! Delighted to hear you had a great experience and Michael looked after you well. Niall MacFlynn - Head of Business
Excellent service, always kept updated throughout the process.
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
Ryan Whyte couldn't have been more helpful throughout. Will definitely do business again in the future
Great to receive your positive feedback, especially with regard to Ryan who really knows how to look after the customer! Thank you. Niall MacFlynn - Head of Business
Given test drive and extensive description of software and automatic transmission functions
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
Michael sorted everything and was excellent as usual.
Thank you for your kind words with regard to Michael, who really knows how to look after the customer! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
