On arrival staff pleasant and courteous. Work carried out and on time
Delighted to hear you had a good experience and the team looked after you well! Niall MacFlynn - Head of Business
Staff were very helpful and kept me informed throughout.
Thank you for your kind words regarding our staff! Niall MacFlynn - Head of Business
At JKC the customer service is the best I've had across the dealerships. This is my 5th BMW
That's quite a statement - thank you! Niall MacFlynn - Head of Business
Top notch service.
Thank you! Niall MacFlynn - Head of Business
Great staff and very efficient
Thank you for your kind words! Niall MacFlynn - Head of Business
Service done in time plus car washed and cleaned in side. give me the use of a service car.
Great to hear everything went smoothly and we kept you mobile whilst your car was in our care! Niall MacFlynn - Head of Business
Derek was very helpful in providing a same day resolution to my run flat tyre puncture and car was returned valeted and on time. refreshments provided while waiting.
Delighted to hear Derek got you back on the road ASAP and you were well cared for whilst waiting on-site! Niall MacFlynn - Head of Business
BMW X1 is very practical car good interior size, economical
Great to hear you are enjoying your X1! Niall MacFlynn - Head of Business
Ongoing problems appear to have been sorted, so far.
That's great to hear! Any further issues going forward just let us know! Niall MacFlynn - Head of Business
Always get first class service from JKC. Each customer is treated as an individual. Work was done on time and at the price quoted.
Thank you for your positive feedback. I'm delighted to hear the team are consistently providing great customer service! Niall MacFlynn - Head of Business
Very helpful
Thank you! Niall MacFlynn - Head of Business
Nothing is ever a problem and from the entrance at the door to completion is always a delightful experience.
Thank you! Great to hear you are always well looked after whenever you visit! Niall MacFlynn - Head of Business
All my problems were resolved with patience and expertise
Delighted to receive your kind & positive feedback. Thank you! Niall MacFlynn - Head of Business
Service great
Thank you! Niall MacFlynn - Head of Business
Service was very good, all was explained to me in detail Along being given a written copy to refer to
Providing an informed, professional service is a key element of our business so it's great to read your comments. Thank you! Niall MacFlynn - Head of Business
The issue arising was the service should have been 1.5 hours. It was discovered that an update was needed requiring it to be retained until late the following day. This was due to update taking much longer than expected.
1st visit, noisy door seal, told me thru the phone that clear tape was apply to stop it, collect the car and was nothing done, lies! 2nd visit same issue, apply tape but my 8 year son can do it better! is that BMW standards?
No delay on bookong vehicle in for service and work carried out on time.
Dealing with JKC is a pleasure
Work carried out on time, car washed, offer of lift, nice coffee, personnel service, offer of free mot check
Was kept informed that they had to fit new break pads.
Customer friendly service, very professional approach to ensuring customer's needs and expectations are met and the additionality of 'service plus'.
Thank you for your kind & positive comments. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
Aidan From service is truly professional and there was an issue with the oil filter during the change and because it was going to take an extra number of hours he gave me a replacement car. Absolutely brilliant service.
Great to hear Aidan went above & beyond to resolve your problem and keep you mobile! Niall MacFlynn - Head of Business
Aidan Quigley went over and beyond on my most recent visit, to ensure I was fully looked after and kept mobile whilst my car was in their workshop. So much so I even sent a personal email to Niall MacFlynn with my positive feedback.
Thank you for your kind words with regard to Aidan who will always go the extra mile to ensure you have a great experience - and thank you for your email - it was very thoughtful of you and very gratefully received! Niall MacFlynn - Head of Business
When I left my car in for its service, it was taken immediately, about two hours later I had a phone call to say it was ready. When I called to collect it, it had two new tyres and was washed and cleaned both inside and outside, that I like.
Delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
Satisfactory results
Thank you. Niall MacFlynn - Head of Business
Problem sorted without any fuss
Great news...exactly how it should be! Niall MacFlynn - Head of Business
Jkc offer & give an after sales service second to none They have given me a first class service in every way since buying my Z4 3 years ago. For this reason I have now purchased extended warranty so I can still avail of their help.All staff brilliant
Your kind & positive feedback regarding our staff is very much appreciated. Thank you! Niall MacFlynn - Head of Business
you have reached to me at a changing location to provide me with an advice and service that might have slipped away if not for a fully supportive team.
Thank you. Delighted to hear our team made a difference! Niall MacFlynn - Head of Business
Very satisfied all done to a high level of service. Cost is only issue otherwise top rating would be applied
Steven kept in touch and arranged to have the car delivered back when it was ready
Great to hear Steven kept you updated at all times. Good communication is so important in this business! Niall MacFlynn - Head of Business
Staff are always very attentive and helpful.
My car was recalled to replace the EGR valve, the customer service department organised a replacement car for me for the day, and the team were courteous and efficient . They also had my car washed and cleaned nicely on return.
Superb dealership. Relaxed atmosphere. I feel they have a genuine interest in you as a customer and go out of their way to ensure you are happy. Never had any complaints about JKC BMW or JKC MINI.
Thank you for your kind words & positive feedback! As a customer centric business our teams will ALWAYS go above & beyond, so it's great to receive your comments! Niall MacFlynn - Head of Business
Work completed and car returned washed and cleaned
Thank you...it's all part of the service at JKC! Niall MacFlynn - Head of Business
Proactive service with video of the car.
Great to hear you found the video useful. Thank you! Niall MacFlynn - Head of Business
No problems encountered
Excellent - how it should be! Niall MacFlynn - Head of Business
Got car service and cleaned
Thank you for choosing JKC! Niall MacFlynn - Head of Business
warm welcome and individual attention
We pride ourselves on delivering a personal, premium customer experience across our entire business so it's great to receive your feedback! Niall MacFlynn - Head of Business
Winter tyre rotation only Car washed and mini valet
Delighted to hear everything went smoothly and your car is now winter ready! Niall MacFlynn - Head of Business
Could not be improved on.
That's quite a statement...thank you! Niall MacFlynn - Head of Business
Very satisfied treated me like a friend
Delighted to hear you were well looked after. Welcome to JKC! Niall MacFlynn - Head of Business
Everything done very professional
Thank you! Niall MacFlynn - Head of Business
JKC are first class
Thank you! Niall MacFlynn - Head of Business
Rating would have been excelent except for one occaision repairing a pluggage in the wash screen system about two years ago. Resolved well by management and no issues since then.
Delighted to hear you had an excellent experience on this occasion! I do recall the previous issue which was dealt with and resolved at the time. Niall MacFlynn - Head of Business
Everything was fine and efficiently dealt with
I'm happy to hear your visit went well. Thank you for your feedback! Niall MacFlynn - Head of Business
JKC BMW are very efficient, friendly and professional in all their dealings
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
when I bought my new car the front bumper was repainted I wash the car at home to stop it being damaged but the paint started flaking off it was touched up by jkc but has just flaked off again
Apologies for the paint issue on your 2015 520d bumper and thank you for taking my call to discuss. To confirm we will collect the car next week and have the bumper repainted to factory standard. Delighted to hear everything is good and you are enjoying the car so far! Niall MacFlynn - Head of Business
They go out of their way to suit me and not themselves.
Indeed..it's all about the customer at JKC, not us! Your comments are very much appreciated, thank you. Niall MacFlynn - Head of Business
Prompt courteous service.
Thank you! Niall MacFlynn - Head of Business
Very helpful and informative
Thank you! Niall MacFlynn - Head of Business
JKC are very professional, friendly and efficient. They collected and returned my car from me at the hospital I work in without any issues.
Your kind & positive feedback is very much appreciated. Delighted to hear our complimentary collection & delivery service worked well for you. Niall MacFlynn - Head of Business
kept me well informed about what was happening and i even got footage of service when problem was found
Great to hear we kept you updated and you found the CitNOW video useful! Niall MacFlynn - Head of Business
No issues
Excellent! Niall MacFlynn - Head of Business
Welcoming reception personnel and excellent service staff. Very importantly; the availability of a courtesy car while my own was serviced. Car returned washed and book stamped.
Delighted to hear we delivered a premium experience - from the moment you arrived until your car was ready for collection. Great to receive your positive feedback, thank you! Niall MacFlynn - Head of Business
Great service from JKC as always
Thank you! Niall MacFlynn - Head of Business
The best dealer in the network in my experience, a customer focused team.
That's quite a statement. Thank you! Niall MacFlynn - Head of Business
Did not have an appointment, And they were able to fix my car that day
Out team will always work towards what suits you - not us. Delighted to hear they were able to deliver on this occasion! Niall MacFlynn - Head of Business
Service is always excellent at JKC, very accommodating and helpful from the ladies at reception to the service staff. JKC is not my closest garage it is the furthest garage from me in NI but I always receive the best service at JKC.
At JKC, we ALWAYS go the extra mile, so it great to hear that you do too! Delighted to look after you, thank you for your continued support! Niall MacFlynn - Head of Business
sat nav problem .Havent tried it out yet on a long run.
Thank you for taking my call to check in on how your navigation system has been since. As discussed, please let us know how it performs on the next trip! Great to hear the team looked after you well during your visit. Niall MacFlynn - Head of Business
Excellent customer service as always- staff are first class!
Thank you. Your kind words regarding our staff are very much appreciated! Niall MacFlynn - Head of Business
Prompt and professional service
Thank you! Niall MacFlynn - Head of Business
All staff provide 100 per cent effort at all time.They have pride in their work and are always prepared to go that extra mile to provide an excellent service.
Thank you for your very kind & positive feedback with regard to our staff. Your comments are very much appreciated! Niall MacFlynn - Head of Business
Car was returned in a clean state and a service video sent by email
Great to hear you had a good experience! Niall MacFlynn - Head of Business
Very good communication
That's exactly how it should be, and also great to hear! Thank you. Niall MacFlynn - Head of Business
Everything that was needed on this service was completed in high standards Which you would expect from BMW
Thank you! Your positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Excellent service both from Aidan, who kept me well informed on progress throughout the day as work was carried out, and from Hollie, who regularly checked that I was ok for tea, coffee, water etc while I was waiting
I'm delighted to hear you were well looked after whilst you waited on your car. At JKC, our customer centric staff will always go the extra mile to deliver a premium customer experience...you were in great hands with Aidan & Hollie! Niall MacFlynn - Head of Business
good service as I ever know of with good health driving
Thank you! Niall MacFlynn - Head of Business
They were so helpful an attentive, took as much time as I needed. This is entirely different to my LOCAL BMW dealer.
Thank you for choosing JKC for your New BMW, we really appreciate your business! I'm delighted to hear you had a great experience. Niall MacFlynn - Head of Business
Smooth, easy experience
Thank you! Niall MacFlynn - Head of Business
efficient knowledgeable and friendly
Thank you for your kind words! Niall MacFlynn - Head of Business
we were satisfied
Thank you! Niall MacFlynn - Head of Business
Excellent service and really nice warm friendly environment, everyone helpful and welcoming
Your kind & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Found experience stress free
It's great to hear that! Thank you for your feedback. Niall MacFlynn - Head of Business
Minor issue with paint damage. JKC said they would sort this out upon my return from England.
Indeed, we're happy to sort that for you just as soon as you're home! Niall MacFlynn - Head of Business
Nice people to deal with
Thank you! Niall MacFlynn - Head of Business
Was kept in touch every way as to how the process would unfold
Good communication with the customer is key in this business. Delighted to hear we got it right! Niall MacFlynn - Head of Business
Relaxed, salesman completely focused and comprehensive. No rush. Answered every question.
Great to hear you had a pleasant buying experience - that's exactly how it should be! Niall MacFlynn - Head of Business
Excellent service from start to finish from excellent knowledgeable staff
Thank you! Delighted to hear everything went smoothly and you were well looked after! Niall MacFlynn - Head of Business
all expectations met
Excellent! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
