First class service JKC staff very welcoming and attentive
Thank you! Your kind & positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Always provide top service and requirements!
Thank you. Delighted to hear we are looking after you well! Niall MacFlynn - Head of Business
I have been a customer at JKC since, I think, 1985. I always have service of the very highest quality whether buying a BMW or having a BMW serviced.
Thank you for your very kind words. It's been great to have you as a customer for all those years and we look forward to doing business for many more. Your continued loyalty to both JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business
It was easy to arrange the car to be collected, a car left for me to use until my car service was completed. The service cost exactly the amount quoted. I was very happy with the video and the overall service.
I'm delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
Again it has to be Jenny
Thank you for your kind comments with regard to Genny who is a great asset to the JKC team! Niall MacFlynn - Head of Business
Smooth arrangements. Well handled.
Delighted to hear the team looked after you well throughout your visit. Niall MacFlynn - Head of Business
Very professional and friendly team at JKC
Your kind words are very much appreciated. Thank you! Niall MacFlynn - Head of Business
Always give excellence service.
I'm delighted to hear that...thank you! Niall MacFlynn - Head of Business
efficient and friendly
Thank you! Niall MacFlynn - Head of Business
Efficient experience and was provided with a replacement car
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
Informed of everything that was being carried out on my vehicle.
Our dedicated Service team will ensure you are regularly updated from the moment your car enters our workshop! Niall MacFlynn - Head of Business
Outstanding customer care
Staff were polite and helpful. Car was ready on time. Good service from BMW
The replacement of a brake switch proved expensive. I would have appreciated an explanation what went wrong .
They listened to me, worked with my schedule and had the car back to me the same day
I have purchased 5 cars through JKC and have always found the staff at all levels to be friendly and helpful. I know on the morning I was in there were IT problems and the service desk staff appeared to be struggling as a result.
Excellent attention
Thank you! Niall MacFlynn - Head of Business
From the minute you walk in the door you are made to feel welcome by all the staff who can't do enough for you.
Our customer-centric team will always go the extra mile to deliver a sublime customer experience, so it's great to receive your comments! Niall MacFlynn - Head of Business
Very professional
Thank you! Niall MacFlynn - Head of Business
I was there for a service but when I raised other minor issues they were taken in to consideration immediately.
Good service
Thank you! Niall MacFlynn - Head of Business
Because an annoying rattle that had been there for ages was eradicated
Great to hear we diagnosed the rattle and all is well! Niall MacFlynn - Head of Business
Very quick and professional with everything explained to me
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
A welcome atmosphere pervades throughout.
Staff were very professional and friendly and the car is driving well
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
Very helpful
Thank you! Niall MacFlynn - Head of Business
As always, JKC did an excellent job. The (small) problem was speedily resolved. Excellent service!
Thank you! Great to hear we rectified the problem quickly. Niall MacFlynn - Head of Business
Efficient and friendly.
Thank you! Niall MacFlynn - Head of Business
I have purchased eight BMW cars over the past 20 years from JKC. The service I receive is exceptional. Each member of staff has been highly trained and treat their customers with respect always providing complete satisfaction.
Your continued loyalty to JKC and the BMW brand is very much appreciated. Thank you for your very kind comments regarding our staff and here's to the next 20 years! Niall MacFlynn - Head of Business
I spent over 1 hour at the dealership when advised that a courtesy car would be made available on arrival and the service engineer required to examine the fault was unavailable due to bring on a tea break despite my car being booked in for a specific
Apologies for the delay you experienced on the day and thank you for discussing your experience with me. Unfortunately, as you arrived 15 minutes late for your appointment, the technician you needed to see had already gone for his 15 minute break. Delighted to hear all is now well and your fault has been rectified! Niall MacFlynn - Head of Business
Good service
Thank you! Niall MacFlynn - Head of Business
Polite efficient staff and service
Thank you for your kind words regarding our staff! Niall MacFlynn - Head of Business
Was treated courteously and the matter was dealt with to my satisfaction
Delighted to hear everything went well during your visit. Niall MacFlynn - Head of Business
Very well treated and listened too
I'm delighted to hear that...that's exactly how it should be! Niall MacFlynn - Head of Business
Always very accommodating pick my car up from my home & give me a beautiful courtesy car making sure it's automatic!
Great to hear you found our complimentary collection & delivery service helpful, and yes...we will always endeavour to leave you a suitable loan car! Niall MacFlynn - Head of Business
Hassle free
Excellent! Niall MacFlynn - Head of Business
Very helpful parts department that really try to find the answer to your request
Our Parts team will always go the extra mile to ensure your request is satisfied! Niall MacFlynn - Head of Business
Both Steven and Caroline exceeded my expectations in dealing with the service and warranty issues (detailed above), provision of courtesy car and service at the dealership. They restored my confidence in the brand.
Thank you. Your kind words with regard to Steven & Caroline are very much appreciated! As a customer centric business, exceeding expectations is at the core of everything we do, so it's great to receive your comments. Niall MacFlynn - Head of Business
attention was positive.
Thank you! Niall MacFlynn - Head of Business
Excellent service from the collection of my car from my home, and the courtesy car provided , to the return of my car the following evening with the fault rectified and the car fully washed and vacuumed. Always a first class service from JKC.
Delighted to receive your positive feedback. Our team will always go the extra mile to deliver a premium customer experience each and every time! Niall MacFlynn - Head of Business
Friendly and accommodating staff
Your kind words are much appreciated, thank you! Niall MacFlynn - Head of Business
Easily booked and timely servicing.
Great to hear it all went smoothly. At JKC, we pride ourselves in keeping it simple so it's great to read your comments! Niall MacFlynn - Head of Business
Keep good contact with me when my car was getting work done.
Good communication is key in this business so it's great to read your comment! Niall MacFlynn - Head of Business
Due to their de dedication to finding most appropriate vehicle and finance.
Thank you! Niall MacFlynn - Head of Business
No problems at all and very helpful
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
see 5 stars
Thank you! Niall MacFlynn - Head of Business
Car was sorted and returned the same day
Great to hear we completed the job - and in a timely fashion! Niall MacFlynn - Head of Business
not full marks as it was a little bit of a job to get an appointment.
Apologies if you felt the booking in process took slightly longer than anticipated, and thank you for taking my call to discuss your experience. We appreciate the feedback you have given and will endeavour to improve that particular process going forward. Great to hear everything else regarding your visit went well! Niall MacFlynn - Head of Business
1ST class experience and attitude from start to finish
Thank you! Niall MacFlynn - Head of Business
Good service
Thank you! Niall MacFlynn - Head of Business
They checked everything that I asked o be checked in addition to the normal service.
Delighted to hear the team did a good job. Thank you! Niall MacFlynn - Head of Business
When I got the car back my grandson noticed that the master key was still in Amber calling for a service the key was in the recharge compartment A service technician had to come out to reset in
Apologies for the fact your spare key wasn't updated and thank you for taking my call to discuss. To confirm, as the key was charging out of sight, our technician wasn't aware it was there until you informed us on your return, as which point it was updated quickly. Great to hear everything else regarding your visit was excellent and you are enjoying the car! Niall MacFlynn - Head of Business
The service was good.However the car was washed and whatever was used left the black window trim speckled and marked, disappointing.
Please accept my apologies with regard to our car wash solution leaving marks on your black high-gloss trim, and thank you for taking my call. As dicussed, it's not something we have ever had an issue with before, but we are more than happy to rectify the problem at your convenience, Great to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
Service completed on time and for slightly less than quote , also refreshments welcome after 2hr drive .
Great to hear we delivered on schedule(and price!)- especially given the fact you had travelled quite a distance to be here, which we really appreciate! Niall MacFlynn - Head of Business
No cause for complaint - everything done to their usual high standard.
Thank you! Great to hear everything went smoothly! Niall MacFlynn - Head of Business
Friendly and professional.
Thank you! Niall MacFlynn - Head of Business
Very efficient service
Delighted to hear that. Thank you! Niall MacFlynn - Head of Business
Individual attention from the team. Very willing to help.
Our customer centric team will always go the extra mile to ensure you have the best experience possible, so it's great to read your comments! Niall MacFlynn - Head of Business
Can simply the best get better ?
We can, and we will! Thank you for your comment, it's very much appreciated! Niall MacFlynn - Head of Business
Replacement part took quite a while to arrive (not the fault of the dealer) and a problem developed while an advisory light-fitting check was being carried out which caused further delay. However, I was very satisfied with the finished job
Apologies for the additional issue that developed on the day your car was here. Thank you for taking my call to discuss your experience. Delighted to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
The way in which my vehicle has been looked after and the competent way in which any of my queries were dealt with.
Thank you! Great to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
Stress free and very accommodating
Exactly how it should be! Thank you for your comment. Niall MacFlynn - Head of Business
Everyone at JKC Coleraine are very customer focused, and nothing is a problem.
Thank you for your kind words. This business is - and has always been - about looking after the customer, so your comments are gratefully received! Niall MacFlynn - Head of Business
Car was returned, serviced as requested and beautifully cleaned. All in the agreed time frame.
Delighted to hear the team did a great job. Thank you! Niall MacFlynn - Head of Business
Efficient friendly and punctual
That's great to hear. Thank you! Niall MacFlynn - Head of Business
Good customer service but expensive
Thank you for taking my call to discuss your feedback. To confirm our conversation, your car was due a major service this time hence the increased cost. Great to hear your visit was excellent otherwise! Niall MacFlynn - Head of Business
At JKC you know that your will be treated as a valued customer. Their staff are friendly,efficient and take pride in delivering the best service possible.
Thank you for your kind words and positive feedback regarding our business and especially our staff, who will always go above and beyond to deliver a sublime customer experience! Niall MacFlynn - Head of Business
No follow up issues and everything required was taken care of
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
Friendly staff, everything was done, good communication. Thx
Delighted to hear you had a good experience. Thank you for your comments! Niall MacFlynn - Head of Business
They can be relied upon to do a good job
Thank you! Niall MacFlynn - Head of Business
Again curtesy and staff keeping me updated with progress as well as a good job done
Good communication with the customer is key in this business! Great to hear we kept you updated throughout and the work was carried out to your satisfaction. Niall MacFlynn - Head of Business
Excellent overall
Thank you! Niall MacFlynn - Head of Business
Servicing caused no inconvenience whatsoever as I had the use of a car while mine was in the garage.
Our Service team will always ensure you are kept mobile whilst your car is with us! Niall MacFlynn - Head of Business
The customer care is excellent as is the interaction and knowledge base of the team. I did however have to wait a longish period for a check to my tailgate operation on a new vehicle. 900 miles clocked. Every courtesy was extended as always with BMW.
Thank you for your kind & positive feedback, and thank you for taking my call to ensure all is now well with your tailgate! I understand your car wasn't booked in on the day we inspected it hence the delay incurred. Niall MacFlynn - Head of Business
Excellent service. Staff most helpful and knowledgeable - no questions left unanswered.
Thank you for those kind & positive words regarding our staff. Niall MacFlynn - Head of Business
work efficiently and speedily carried out.
Delighted to hear we delivered a good service! Niall MacFlynn - Head of Business
Hassle free. Straightforward. Issue highlighted and dealt with professionally.
Just how it should be! We really appreciate your kind & positive words, thank you! Niall MacFlynn - Head of Business
I was getting a recall job and JKC hoovered and washed my car. Really impressed with them doing that.
Our teams will always go the extra mile to deliver an exceptional customer experience so it's great to receive your comments, thank you! Niall MacFlynn -[ Head of Business
Everything done that was required
"Do what you said you would do" - it quite simply works every time! Thank you for your comment. Niall MacFlynn - Head of Business
Friendly, helpful, good communication, good loan car, my car came back clean and hovered too
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
They ring you They lift your car They leave you a equal car to their take away They deliver it back How can you beat that
You can't! That's just how we look after the customer at JKC - keep it simple & get the job done! Niall MacFlynn - Head of Business
Ideal service, looked after well and very efficiently
Your positive feedback is very much appreciated, thank you! Niall MacFlynn - Head of Business
Very well looked after from start to finish, JKC went the extra mile to look after me, Andrew Hutchinson (Sales Manager) could not have done enough and was available to help in any way
Delighted to hear Andrew went above & beyond to make your purchasing experience a special one! At JKC, our people make the difference and in Andrew we have one of the best! Niall MacFlynn - Head of Business
A very pleasant initial experience with all my queries answered immediately by the sales executive who dealt with me in a pleasing and warm manner. The handover was enjoyable as we were welcomed warmly and the car technology etc was demonstrated.
Thank you! Your kind & positive feedback is very much appreciated. I'm delighted to hear the team looked after you well, right the way through from your initial contact to the day you took delivery! Niall MacFlynn - Head of Business
Welcoming staff and professionalism of all aspects of vehicle handover.
Your kind comments regarding our excellent team are very much appreciated! Niall MacFlynn - Head of Business
See above Exceptional from beginning to end
Thank you for your most kind & positive feedback. Delighted to hear you had an excellent experience! Niall MacFlynn - Head of Business
Excellent service from ordering x5 until delivery
Great to hear we kept you updated every step of the way! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
