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ABOUT JKC.

Find out more about what we do and our team.

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Meet the team

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Niall Macflynn

Head of Business
  • Department Management Team

Ashley Hay

Company Accountant
  • Department Management Team

Andrew Hutchinson

New BMW Sales Manager
  • Department Management Team

Craig Martin

Used BMW Sales Manager
  • Department Management Team

Genny Doherty

Service & Warranty Manager
  • Department Management Team

Gary Jackson

Parts Manager
  • Department Management Team

Marie Gregg

Meet & Greet
  • Department New BMW Sales Team

Hollie Hassan

Meet & Greet
  • Department New BMW Sales Team

Alex Black

Reception

Angela O'Brien

Sales Admin
  • Department New BMW Sales Team

Ryan Whyte

BMW Sales
  • Department New BMW Sales Team

Michael McManus

BMW Sales
  • Department New BMW Sales Team

Richard Kernohan

BMW Sales
  • Department New BMW Sales Team

Stephen Millar

BMW Genuis
  • Department New BMW Sales Team

Danielle Patton

BMW Genius
  • Department New Car Sales Team

Jane Cassidy

Business Manager
  • Department BMW Approved Used Cars

Sarah Griffin

Sales Admin
  • Department BMW Approved Used Cars

Des Hassan

Used BMW Sales
  • Department BMW Approved Used Cars

Adrian McFarland

Used BMW Sales
  • Department BMW Approved Used Cars

Jonathan Henderson

Used BMW Sales
  • Department BMW Approved Used Cars

Gavin Duggan

Used BMW Sales
  • Department BMW Approved Used Cars

Charlene McMenemy

Used BMW Sales
  • Department BMW Approved Used Cars

Stephen Hyndman

BMW Service Advisor
  • Department Aftersales Team

Aidan Quiqley

BMW Service Advisor
  • Department Aftersales Team

Jason Robinson

BMW Service Advisor
  • Department Aftersales Team

Caroline Thompson

Service Advisor
  • Department Aftersales Team

Stephen Cook

BMW Parts Advisor
  • Department Parts Team

Reece White

BMW Parts Advisor
  • Department Parts Team

David Carr

BMW Parts Advisor
  • Department Parts Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Despite the changes due to Covid-19 the service was excellent as usual.

Service
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business

seamless

Service
Thank you! Niall MacFlynn - Head of Business

Service carried out and new windscreen replaced.

Service
Great to hear everything went smoothly! Niall MacFlynn - Head of Business

the service received by both Ryan White and Aidan Quigley has been excellent

Service
Thank you...two great men! Niall MacFlynn - Head of Business

Efficient

Service
Thank you! Niall MacFlynn - Head of Business

I have always found JKC to be the best retailer in the north of Ireland.

Service

I am always well looked after by the staff.

Service
That's great to hear, thank you for the feedback! Niall MacFlynn - Head of Business

The issues I had with my car were remedied within 24 hours and which I am very happy especially under difficult times/pandemic.

Service
Delighted to hear the work was completed so quickly & efficiently. Your positive feedback is very much appreciated! Niall MacFlynn - Head of Business

Fast and no hassle

Service
Thank you...exactly how it should be! Niall MacFlynn - Head of Business

Car picked up and returned on time. Service carried out as requested Kept informed of service process Drivers are very courteous and friendly

Service
Delighted to hear you had a great experience and everything went smoothly! Niall MacFlynn - Head of Business

Had a tyre issue. One call to Derek and I was back on the road in a short space of time.

Service
If it's tyre related, Derek is the man...there's nobody better! Niall MacFlynn - Head of Business

Staff were very helpful and pleasant to deal with.

Service
Thank you for your kind and positive feedback regarding our staff...it's very much appreciated! Niall MacFlynn - Head of Business

Car collected and returned, looking like a new car. JKC always courteous and efficient.

Service
Thank you! Delighted to hear the team looked after you - and your car - so well! Niall MacFlynn - Head of Business

Quick , helpful and very nice to deal with

Service
That's great to hear...thank you! Niall MacFlynn - Head of Business

The car was collected on time and returned on time spotlessly clean by a very polite and efficient driver who took very thorough COVID precautions. I was left an excellent loan car while mine was away.

Service
Delighted to hear the team did exactly what they said they would do, looked after you well and most importantly, kept you safe! Niall MacFlynn - Head of Business

Great people and service.

Service
Thank you! Niall MacFlynn - Head of Business

I appreciated the pick up service for servicing, the quality of loan car and the superb customer service at JKC

Service
Great to receive your kind & positive feedback. It's all part of how we look after the customer at JKC! Niall MacFlynn - Head of Business

My last visit was for a two-year service. The car was ready in about four hours which included brake pad replacement which was discovered during the general service work following consultation with me and inspires confidence in JKC's work.

Service
Delighted to hear you had a good experience and the work was completed on time. Niall MacFlynn - Head of Business

Extremely satisfied as the service booking was made very efficiently. The service team also contacted me regarding the booking of my first MOT (which I was unaware of) so saved me a big headache! Great, fast service and will use again. Thank you.

Service
Delighted to hear the team looked after you so well and every touch point of your experience was excellent. We can't ask for better feedback than that! Niall MacFlynn - Head of Business

High standard of workmanship. Every detail attended to. Vehicle washed and valeted.

Service
Thank you! Delighted to hear you had a good experience. Niall MacFlynn - Head of Business

The problem was solved with no hassle and fixed first time

Service
That's great, exactly how it should be done...thank you! Niall MacFlynn - Head of Business

Everything was completed as promised in the timescale stated at time of booking

Service
Great to hear everything went smoothly. "Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business

Aidan in service was super helpful, great updates and information.

Service
Delighted to hear Aidan looked after you so well during your visit...a top man! Niall MacFlynn - Head of Business

Friendly efficient service

Service
Thank you! Niall MacFlynn - Head of Business

My car was booked in by very professional staff and I was kept informed as to the progress of the investigation.

Service
Delighted to hear you were well looked after and the team kept you updated throughout...good communication is so important! Niall MacFlynn - Head of Business

no fuss job done in good time

Service
Great to hear everything went smoothly! Niall MacFlynn - Head of Business

The BMW receptionist phoned me to arrange a date to bring my car in for a health check, as they called it, That was done about two weeks ago, and it came back looking like new again, spotless inside and out, tyres blackened too, Wow!

Service
Thank you for your kind & positive feedback. Delighted to hear the team looked after you - and your car - so well! Niall MacFlynn - Head of Business

The service was very well organised and well done and the vehicle left in showroom condition also I was loaned a courtesy car

Service
Great to hear you had a good experience and everything went well! Niall MacFlynn - Head of Business

Arranged for a time to suit me and courtesy car was available . Excellent team, could not fault

Service

The servicing was very easy to do. JKC phoned me to remind me about booking the service, arranged it and a replacement car while my car was serviced. Everything went very smoothly.

Service

Always get great service at JKC

Service
Thank you! Niall MacFlynn - Head of Business

Issues dealt with professionally staff pleasant helpful and mannerly

Service
Thank you! It's great to hear everything went smoothly and you were well cared for throughout your visit. Niall MacFlynn - Head of Business

when dealing with BMW i as a customer are always completely satisfied that i am in safe hands

Service
Delighted to hear you have complete confidence in the team in JKC...that means a lot to us, thank you! Niall MacFlynn - Head of Business

Car died at 4.50pm. Stephen talked me through getting the car home and was about to arrange for a flatbed truck. Managed to get car home. Next morning Stephen had a replacement car (X7) up to me before school run so not to impact schooling/work.

Service
Delighted to hear Stephen reacted promptly and efficiently, ensuring you were back on the road in the shortest possible time! Niall MacFlynn - Head of Business

efficient good communication friendly

Service

Very well organised

Service

Very Happy

Service
Delighted to hear that...thank you! Niall MacFlynn - Head of Business

v good service

Service
Thank you! Niall MacFlynn - Head of Business

Did what they told me they were going to do, finished earlier than expected and provided a clear explanation and video of all they did.

Service
As a customer centric business, our teams really focus on delivering a first class service experience - so your positive comments are very gratefully received, thank you! Niall MacFlynn - Head of Business

Always first class .

Service
Thank you! Niall MacFlynn - Head of Business

Excellent customer care and service

Service
Thank you! Niall MacFlynn - Head of Business

JKC checked and cleaned by brakes back and front and all is good now. They also replaced the lock in the rear passenger door which broke .....again all good now. Very satisfied.

Service
Great to hear all the work required was completed in full and you had a good experience. Thank you! Niall MacFlynn - Head of Business

Aidan was extremely helpful and always updated me on the process of my car being fixed. He was friendly, helpful and a very good representative of your brand.

Service
Thank you for your kind & positive feedback regarding Aidan, who is - without doubt - a great asset to our business! Delighted to hear he made the difference! Niall MacFlynn - Head of Business

Very satisfied

Service
Thank you! Niall MacFlynn - Head of Business

So accommodating, high quality of work for an outstanding price

Service
Thank you! Delighted to hear you had a great experience. Niall MacFlynn - Head of Business

Excellent customer service, with a warm, professional and welcoming atmosphere

Service
Your kind words & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business

Always brilliant friendly staff.

Service
Your kind comments regarding our staff are very much appreciated, thank you! Niall MacFlynn - Head of Business

Good explanation of what needed done and what was done. The video was very good.

Service
Great to hear you were kept fully informed throughout your visit...the video is fantastic, glad you liked it! Niall MacFlynn - Head of Business

JKC and Stephen (Service Manager) we're extremely helpful in arranging a loan car which facilitated commitments I had over the service and recall works carried out. Very helpful and appreciated.

Service
You are most welcome! We will ALWAYS keep you mobile whilst your car is with us...it's just what we do at JKC! Niall MacFlynn - Head of Business

Overall very good service and excellent communication throughout. Only removed 0.2 as generally the tire depth and brake depth would be included on a service summary - could just be omitted as it's the 1st service & there's very little wear

Service
Thank you for taking my call to discuss your feedback. Following on from our conversation, we've discovered that a video summary was sent to you at the time, but didn't arrive with you for some reason. It has now been resent! Apologies for this; delighted to hear you had a great experience otherwise! Niall MacFlynn - Head of Business

The work took a little longer than expected but the staff as usual delivered great service and yet again jkc himself on the premises interacting with customers

Service
Apologies your booking ran slightly over on the day, and thank you for taking my call to discuss this. Delighted to hear every other aspect of your visit was excellent including your interaction with Jack himself! Niall MacFlynn - Head of Business

Very polite and efficient staff.

Service
Thank you! Niall MacFlynn - Head of Business

Service department very helpful.

Service
That's great to hear, thank you! Niall MacFlynn - Head of Business

No after service problems

Service
Delighted to hear everything is good! Niall MacFlynn - Head of Business

Excellent service, always kept updated throughout the process.

Sales
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business

Ryan Whyte couldn't have been more helpful throughout. Will definitely do business again in the future

Sales
Great to receive your positive feedback, especially with regard to Ryan who really knows how to look after the customer! Thank you. Niall MacFlynn - Head of Business

Given test drive and extensive description of software and automatic transmission functions

Sales
Great to hear the team looked after you well! Niall MacFlynn - Head of Business

Michael sorted everything and was excellent as usual.

Sales
Thank you for your kind words with regard to Michael, who really knows how to look after the customer! Niall MacFlynn - Head of Business

Constantly updated on progress as to when and at what stage the car was at

Sales
Good communication is so important in this business, so it's great to receive your comment! Niall MacFlynn - Head of Business

Very helpful staff who were quick to arrange new car order and delivery.

Sales
Thank you! Delighted to hear the team looked after you well. Niall MacFlynn - Head of Business

From the start to the delivery date I have had a honest informative and friendly chat with Ryan @ JKC Colraine. Brilliant service. Faultless.

Sales
Delighted to receive your kind & positive feedback, especially with regard to Ryan who's customer centric approach always guarantees an amazing purchasing experience! Niall MacFlynn - Head of Business

A demonstrator model was at hand and the sales team gave us the opportunity to ask questions and receive answers

Sales
Great to hear the Sales team provided all the information you needed to help you decide on your next purchase. Many thanks for your continued business! Niall MacFlynn - Head of Business

Great sales advisor

Sales
Thank you! Niall MacFlynn - Head of Business

The staff at JKC were exceptional, in particular Mr Gary Jackson was instrumental in making me remain with BMW. His knowledge of BMW products, his attention to customer requirements and satisfaction made the experience just perfect. Great guy!!

Sales
Thank you for your very kind & positive comments, especially with regard to Gary who is a great asset to both JKC and the BMW brand! Delighted to hear you had a great purchasing experience! Niall MacFlynn - Head of Business

Any staff we have to deal with are friendly, helpful and knowledgeable and give time to deal with whatever we might be there for. Car always returned in perfect condition and valeted to a high standard which is much appreciated.

Sales
Thank you. We're delighted to receive your positive feedback! The team at JKC will ALWAYS go the extra mile to deliver outstanding customer service each & every time you visit. Niall MacFlynn - Head of Business

Very positive sales experience

Sales
We're delighted to hear that...thank you! Niall MacFlynn - Head of Business

The Information was explained on what to expect and was guided on what extras would be useful and others which were not for me. When I got the car it was sitting at the front, gleaming ready to be picked up and the bunch of flowers was a great touch

Sales
I'm delighted to hear the team looked after you so well from the beginning of the purchasing process right through until the day you took delivery. Thank you for choosing JKC to purchase your first BMW, we really appreciate the business! Niall MacFlynn - Head of Business

My experience was very satisfying and I could not fault the BMW centre.

Sales
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business

Nothing is any trouble at JKC

Sales
That's great to hear, thank you for your feedback! Niall MacFlynn - Head of Business

Friendly helpful staff.

Sales
That's great to hear, thank you! Niall MacFlynn - Head of Business

Excellent service

Sales
Thank you! Niall MacFlynn - Head of Business

Everything was explained clearly to us in a way we could understand and the car was sitting at the front door the morning we can to collect. The attention to details and little touches were well received

Sales
At JKC, our Sales teams go above and beyond to deliver a personalised, professional purchasing experience, so it's great to receive your comments - thank you! Niall MacFlynn - Head of Business

Great Service

Sales
Thank you! Niall MacFlynn - Head of Business