JKC checked and cleaned by brakes back and front and all is good now. They also replaced the lock in the rear passenger door which broke .....again all good now. Very satisfied.
Great to hear all the work required was completed in full and you had a good experience. Thank you! Niall MacFlynn - Head of Business
Aidan was extremely helpful and always updated me on the process of my car being fixed. He was friendly, helpful and a very good representative of your brand.
Thank you for your kind & positive feedback regarding Aidan, who is - without doubt - a great asset to our business! Delighted to hear he made the difference! Niall MacFlynn - Head of Business
Very satisfied
Thank you! Niall MacFlynn - Head of Business
Excellent customer service, with a warm, professional and welcoming atmosphere
Your kind words & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
So accommodating, high quality of work for an outstanding price
Thank you! Delighted to hear you had a great experience. Niall MacFlynn - Head of Business
Overall very good service and excellent communication throughout. Only removed 0.2 as generally the tire depth and brake depth would be included on a service summary - could just be omitted as it's the 1st service & there's very little wear
Thank you for taking my call to discuss your feedback. Following on from our conversation, we've discovered that a video summary was sent to you at the time, but didn't arrive with you for some reason. It has now been resent! Apologies for this; delighted to hear you had a great experience otherwise! Niall MacFlynn - Head of Business
JKC and Stephen (Service Manager) we're extremely helpful in arranging a loan car which facilitated commitments I had over the service and recall works carried out. Very helpful and appreciated.
You are most welcome! We will ALWAYS keep you mobile whilst your car is with us...it's just what we do at JKC! Niall MacFlynn - Head of Business
Always brilliant friendly staff.
Your kind comments regarding our staff are very much appreciated, thank you! Niall MacFlynn - Head of Business
Good explanation of what needed done and what was done. The video was very good.
Great to hear you were kept fully informed throughout your visit...the video is fantastic, glad you liked it! Niall MacFlynn - Head of Business
Very polite and efficient staff.
Thank you! Niall MacFlynn - Head of Business
The work took a little longer than expected but the staff as usual delivered great service and yet again jkc himself on the premises interacting with customers
Apologies your booking ran slightly over on the day, and thank you for taking my call to discuss this. Delighted to hear every other aspect of your visit was excellent including your interaction with Jack himself! Niall MacFlynn - Head of Business
Service department very helpful.
That's great to hear, thank you! Niall MacFlynn - Head of Business
No after service problems
Delighted to hear everything is good! Niall MacFlynn - Head of Business
Was very satisfied
Thank you, I'm very happy to hear that! Niall MacFlynn - Head of Business
The car was ready on time
Our Service team really focus on completing the job on time, so it's great to receive your feedback! Niall MacFlynn - Head of Business
service carried out and price was as quoted.
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
Very courteous and helpful.
Thank you for your kind words! Niall MacFlynn - Head of Business
Efficient service from JKC. Aidan was very helpful and responded to all calls Ref progress of the repair.
Delighted to hear Aidan looked after you well and keep you informed throughout your visit. Niall MacFlynn - Head of Business
No hassle! Service date arranged with no difficulty and service carried out without any issues!
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business
Excellent staff
Thank you! Niall MacFlynn - Head of Business
Completed efficiently
Thank you! Niall MacFlynn - Head of Business
Job was completed within time
Our teams work hard to deliver every job at the promised time, so it's great to receive your feedback! Niall MacFlynn - Head of Business
Car was taken on time and ready at the time stated , lovely and clean when I picked it up
Delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
CAREFUL AND PROFESSIONAL JOB
Your positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
There service and customer service is second to none.
That's good to hear...thank you! Niall MacFlynn - Head of Business
Nothing was to much trouble and everything happened like they said it would plus everyone I spoke to was helpful pleasant and understanding...
Great to receive your kind & positive feedback regarding our team - who will ALWAYS go the extra mile to deliver an excellent customer experience! Niall MacFlynn - Head of Business
it was completed when promised
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
Absolutely brilliant really pleasant friendly staff who always go above and beyond
Thank you for your kind words & positive feedback with regard to our staff who are just fantastic - I have to agree! Niall MacFlynn - Head of Business
The team at JKC all provide super service from the receptionist who greeted us at the entrance right through to service team and to the management
Delighted to hear we are all looking after you well! Your positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
very professional and friendly staff
Thank you! Niall MacFlynn - Head of Business
Very well treated
That's great to hear, thank you for the feedback! Niall MacFlynn - Head of Business
Excellent service provided by all staff
Your kind words are very much appreciated, thank you! Niall MacFlynn - Head of Business
Easy to deal with. Issue resolved and well looked after.
Great to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
Did everything I asked, very professional.
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
Completely satisfied with experience from booking to completion of service.
Great to hear you were well looked after throughout your visit. Niall MacFlynn - Head of Business
Always excellent
Thank you! Niall MacFlynn - Head of Business
Great service
Delighted to hear that, thank you! Niall MacFlynn - Head of Business
Perfect service
Thank you! Niall MacFlynn - Head of Business
Work carries out as described Car returned clean and tidy
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
Although everyone expects great service from their local BMW garage, JKC has always been at the forefront of customer satisfaction... something that Jack Cassidy and all of his staff give each and every customer in abundance.
Thank you for your kind & positive feedback, especially with regard to Jack who has educated us well when it comes to providing excellent customer service! Niall MacFlynn - Head of Business
Good organisation
That's great to hear, thank you! Niall MacFlynn - Head of Business
Anything I mention is immediately dealt with in a very professional manner from person on phone to service man Aidan Quigley & driver to & from my home. JKC's after sales service in second to none wouldn't dream of dealing with any one else!
Great to receive your positive feedback on JKC, and notably with regard to Aidan who really knows how to look after the customer! Niall MacFlynn - Head of Business
From first phone appointment until collecting the serviced car, is always a smooth pleasant and courteous experience.
Great to hear you had a good experience from start to finish. Niall MacFlynn - Head of Business
Great communication with the team.
Thank you...a very important aspect of our business! Niall MacFlynn - Head of Business
Always an enjoyable experience
That's great to hear; thanks for the feedback! Niall MacFlynn - Head of Business
Always received very courteously by helpful staff and work carried out in a way that suits both owner and garage Car returned is immaculate
Thank you for your kind words & positive feedback! Niall MacFlynn - Head of Business
Car left in. Texted re service day and then a phone call to collect the car. The car clean , shiny and new looking. Couldn't be better.
That's how we do it at JKC! Thank you! Niall MacFlynn - Head of Business
The staff did their utmost to resolve the issue that I was having, and kept me up to date on its progress.
Great to hear the team looked after you well and kept you regularly updated! Niall MacFlynn - Head of Business
All work carried out with no issues
Delighted to hear that, thank you! Niall MacFlynn - Head of Business
Courteous, helpful and provided courtesy car Appreciated
Great to hear you had a good experience and we kept you mobile throughout! Niall MacFlynn - Head of Business
From start to finish a great service
Delighted to hear that - thank you! Niall MacFlynn - Head of Business
Very personal and professional experience. JKC treats everyone individual and special.
As a customer centric business that puts a great deal of focus on the "customer experience" your kind & positive feedback is very much appreciated! Niall MacFlynn - Head of Business
Prior knowledge of cost and 5* service.
Thank you! Niall MacFlynn - Head of Business
Booked service easily. Car picked on time
Thank you. It's always reassuring to know when we've done a good job! Niall MacFlynn - Head of Business
very understanding service
That's good to hear, thank you! Niall MacFlynn - Head of Business
made to feel a valued customer
Welcome to JKC! Niall MacFlynn - Head of Business
Excellent service. Car taken in on time, no hidden extras and ready to collect at predicted time.
Delighted to read your positive comments! We keep it simple at JKC...do what you said you would do - when you said you would do it...it works every time! Niall MacFlynn - Head of Business
The staff couldn't do enough- even though I live 80 miles from Coleraine - they collected my car &delivered it back again - exceptional customer service.
That's how we look after the customer at JKC! Great to receive your positive feedback on your recent experience, thank you! Niall MacFlynn - Head of Business
Left car for a warranty check and a part needed to be replaced. Aiden got me sorted with another vehicle as the part had to be ordered.
At JKC, we'll never leave you stranded! Delighted Aidan was able to keep you mobile throughout. Niall MacFlynn - Head of Business
Brilliant customer service, very efficent.
Thank you! Niall MacFlynn - Head of Business
I telephone JKC to ask for a price to supply and fit a new part on the steering of my car, price was given I accepted . When I went to collect car, they told me that the price now would be £40.00 cheaper than quoted Car drives drives like a new one.
At JKC, our teams will try and deliver the best possible outcome for the customer, so it's great to receive your comments! Niall MacFlynn - Head of Business
Treated with respect and your needs catered for
As a customer centric business, it's the very least we can do! Great to hear you had a good experience. Niall MacFlynn - Head of Business
Alway very impressed with my experience at JKC that is why I keep going back.
That's great to hear...long may it continue! Niall MacFlynn - Head of Business
JKC is all about customer satisfaction their customer service is second to none from the second you enter the showroom
As a very customer centric business it's fantastic to read your comments! Thank you! Niall MacFlynn - Head of Business
As usual we have never had any issues with JKC
That's great to hear...we'll be sure to keep it that way! Niall MacFlynn - Head of Business
Fantastic customer care
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business
My experience was very satisfying and I could not fault the BMW centre.
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business
Nothing is any trouble at JKC
That's great to hear, thank you for your feedback! Niall MacFlynn - Head of Business
Everything was explained clearly to us in a way we could understand and the car was sitting at the front door the morning we can to collect. The attention to details and little touches were well received
At JKC, our Sales teams go above and beyond to deliver a personalised, professional purchasing experience, so it's great to receive your comments - thank you! Niall MacFlynn - Head of Business
Excellent service
Thank you! Niall MacFlynn - Head of Business
Friendly helpful staff.
That's great to hear, thank you! Niall MacFlynn - Head of Business
Great Service
Thank you! Niall MacFlynn - Head of Business
As always first class service from JKC. Made to feel very welcome. Staff are professional and helpful. Richard is a font of knowledge.The awards on the walls are well deserved. Fantastic Dealership. Its always worth the travel to Coleraine.
Thank you for your kind & positive feedback, especially with regard to Richard who is a great asset to our business! Your continued loyalty to JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business
Due how the jkc met my requirements in helping to decide on the most suitable vehicle for my needs
Our fabulous team pride themselves on offering a first class purchasing experience, providing you with everything you need to make an informed decision - so it's great to receive your comments! Niall MacFlynn - Head of Business
Staff on entering were helpful and because of the Covid situation felt very safe as social distancing was maintained. Ryan was amazing in helping me choose my new car and was able to direct me to the car suitable for my needs straight away.
It's great to receive your positive feedback on the measures our business has implemented to help combat the spread of COVID-19. Delightred to hear Ryan looked after you well throughout the process! Niall MacFlynn - Head of Business
Always top class
Thank you for your kind comment and for your continued loyalty to both JKC and the BMW brand! Niall MacFlynn - Head of Business
excellent care!
Thank you! Niall MacFlynn - Head of Business
Because of the friendliness, professionalism and efficiency of all the staff I met. Nothing was overlooked and all queries dealt with. I have no complaints.
Your kind words and positive feedback are gratefully received and very much appreciated. Thank you! Niall MacFlynn - Head of Business
At no point throughout the buying process did I feel pressured or obligated.
Thank you! At JKC, we pride ourselves on delivering a personalised service, whilst providing you with all the information you need to make an informed decision in your own time. Niall MacFlynn - Head of Business
BMW centre is fast in decision. It is very reliable with regards to all transactions and agreement. Special mention to Mr Ryan Whyte who has been very helpful and understanding of all my needs. Me and my family appreciate it very much.
Thank you for choosing JKC to purchase your New BMW. Your kind words are very much appreciated, especially with regard to Ryan who really knows how to look after the customer! Niall MacFlynn - Head of Business
Impressed with attention to my preferences and particular requirements.
At JKC, offering a personal, bespoke experience is what we do, so it's great to read your comments. Thank you! Niall MacFlynn - Head of Business
Fantastic dealership. Richard was extremely attentive from start to finish and given the current COVID 19 restrictions made the handover as smooth as he possibly could have.
Thank you! Your kind & positive feedback is very much appreciated, notably with regard to our COVID-19 measures and indeed Richard - who really knows how to look after the customer! Niall MacFlynn - Head of Business
Hand over of car was somewhat dampened due to current covet 19 situation. However dealer did best in difficult conditions.
I'm really sorry the current restrictions took the shine off your new car experience, and thank you for taking my call to discuss this. Delighted to hear the team did everything they could to deliver an excellent handover in the circumstances. Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
