On arrival staff pleasant and courteous. Work carried out and on time
Delighted to hear you had a good experience and the team looked after you well! Niall MacFlynn - Head of Business
Staff were very helpful and kept me informed throughout.
Thank you for your kind words regarding our staff! Niall MacFlynn - Head of Business
At JKC the customer service is the best I've had across the dealerships. This is my 5th BMW
That's quite a statement - thank you! Niall MacFlynn - Head of Business
Top notch service.
Thank you! Niall MacFlynn - Head of Business
Great staff and very efficient
Thank you for your kind words! Niall MacFlynn - Head of Business
Service done in time plus car washed and cleaned in side. give me the use of a service car.
Great to hear everything went smoothly and we kept you mobile whilst your car was in our care! Niall MacFlynn - Head of Business
Derek was very helpful in providing a same day resolution to my run flat tyre puncture and car was returned valeted and on time. refreshments provided while waiting.
Delighted to hear Derek got you back on the road ASAP and you were well cared for whilst waiting on-site! Niall MacFlynn - Head of Business
BMW X1 is very practical car good interior size, economical
Great to hear you are enjoying your X1! Niall MacFlynn - Head of Business
Ongoing problems appear to have been sorted, so far.
That's great to hear! Any further issues going forward just let us know! Niall MacFlynn - Head of Business
Always get first class service from JKC. Each customer is treated as an individual. Work was done on time and at the price quoted.
Thank you for your positive feedback. I'm delighted to hear the team are consistently providing great customer service! Niall MacFlynn - Head of Business
Very helpful
Thank you! Niall MacFlynn - Head of Business
Nothing is ever a problem and from the entrance at the door to completion is always a delightful experience.
Thank you! Great to hear you are always well looked after whenever you visit! Niall MacFlynn - Head of Business
All my problems were resolved with patience and expertise
Delighted to receive your kind & positive feedback. Thank you! Niall MacFlynn - Head of Business
Service great
Thank you! Niall MacFlynn - Head of Business
Service was very good, all was explained to me in detail Along being given a written copy to refer to
Providing an informed, professional service is a key element of our business so it's great to read your comments. Thank you! Niall MacFlynn - Head of Business
The issue arising was the service should have been 1.5 hours. It was discovered that an update was needed requiring it to be retained until late the following day. This was due to update taking much longer than expected.
1st visit, noisy door seal, told me thru the phone that clear tape was apply to stop it, collect the car and was nothing done, lies! 2nd visit same issue, apply tape but my 8 year son can do it better! is that BMW standards?
No delay on bookong vehicle in for service and work carried out on time.
Dealing with JKC is a pleasure
Work carried out on time, car washed, offer of lift, nice coffee, personnel service, offer of free mot check
Was kept informed that they had to fit new break pads.
Customer friendly service, very professional approach to ensuring customer's needs and expectations are met and the additionality of 'service plus'.
Thank you for your kind & positive comments. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
Aidan From service is truly professional and there was an issue with the oil filter during the change and because it was going to take an extra number of hours he gave me a replacement car. Absolutely brilliant service.
Great to hear Aidan went above & beyond to resolve your problem and keep you mobile! Niall MacFlynn - Head of Business
Aidan Quigley went over and beyond on my most recent visit, to ensure I was fully looked after and kept mobile whilst my car was in their workshop. So much so I even sent a personal email to Niall MacFlynn with my positive feedback.
Thank you for your kind words with regard to Aidan who will always go the extra mile to ensure you have a great experience - and thank you for your email - it was very thoughtful of you and very gratefully received! Niall MacFlynn - Head of Business
When I left my car in for its service, it was taken immediately, about two hours later I had a phone call to say it was ready. When I called to collect it, it had two new tyres and was washed and cleaned both inside and outside, that I like.
Delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
Satisfactory results
Thank you. Niall MacFlynn - Head of Business
Problem sorted without any fuss
Great news...exactly how it should be! Niall MacFlynn - Head of Business
Jkc offer & give an after sales service second to none They have given me a first class service in every way since buying my Z4 3 years ago. For this reason I have now purchased extended warranty so I can still avail of their help.All staff brilliant
Your kind & positive feedback regarding our staff is very much appreciated. Thank you! Niall MacFlynn - Head of Business
you have reached to me at a changing location to provide me with an advice and service that might have slipped away if not for a fully supportive team.
Thank you. Delighted to hear our team made a difference! Niall MacFlynn - Head of Business
Very satisfied all done to a high level of service. Cost is only issue otherwise top rating would be applied
Steven kept in touch and arranged to have the car delivered back when it was ready
Great to hear Steven kept you updated at all times. Good communication is so important in this business! Niall MacFlynn - Head of Business
Staff are always very attentive and helpful.
My car was recalled to replace the EGR valve, the customer service department organised a replacement car for me for the day, and the team were courteous and efficient . They also had my car washed and cleaned nicely on return.
Superb dealership. Relaxed atmosphere. I feel they have a genuine interest in you as a customer and go out of their way to ensure you are happy. Never had any complaints about JKC BMW or JKC MINI.
Thank you for your kind words & positive feedback! As a customer centric business our teams will ALWAYS go above & beyond, so it's great to receive your comments! Niall MacFlynn - Head of Business
Work completed and car returned washed and cleaned
Thank you...it's all part of the service at JKC! Niall MacFlynn - Head of Business
Proactive service with video of the car.
Great to hear you found the video useful. Thank you! Niall MacFlynn - Head of Business
No problems encountered
Excellent - how it should be! Niall MacFlynn - Head of Business
Got car service and cleaned
Thank you for choosing JKC! Niall MacFlynn - Head of Business
warm welcome and individual attention
We pride ourselves on delivering a personal, premium customer experience across our entire business so it's great to receive your feedback! Niall MacFlynn - Head of Business
Winter tyre rotation only Car washed and mini valet
Delighted to hear everything went smoothly and your car is now winter ready! Niall MacFlynn - Head of Business
Could not be improved on.
That's quite a statement...thank you! Niall MacFlynn - Head of Business
Very satisfied treated me like a friend
Delighted to hear you were well looked after. Welcome to JKC! Niall MacFlynn - Head of Business
They were so helpful an attentive, took as much time as I needed. This is entirely different to my LOCAL BMW dealer.
Thank you for choosing JKC for your New BMW, we really appreciate your business! I'm delighted to hear you had a great experience. Niall MacFlynn - Head of Business
Smooth, easy experience
Thank you! Niall MacFlynn - Head of Business
efficient knowledgeable and friendly
Thank you for your kind words! Niall MacFlynn - Head of Business
we were satisfied
Thank you! Niall MacFlynn - Head of Business
Excellent service and really nice warm friendly environment, everyone helpful and welcoming
Your kind & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Found experience stress free
It's great to hear that! Thank you for your feedback. Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
