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ABOUT JKC.

Find out more about what we do and our team.

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Meet the team

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Niall Macflynn

Head of Business
  • Department Management Team

Ashley Hay

Company Accountant
  • Department Management Team

Andrew Hutchinson

New BMW Sales Manager
  • Department Management Team

Craig Martin

Used BMW Sales Manager
  • Department Management Team

Genny Doherty

Service & Warranty Manager
  • Department Management Team

Gary Jackson

Parts Manager
  • Department Management Team

Marie Gregg

Meet & Greet
  • Department New BMW Sales Team

Hollie Hassan

Meet & Greet
  • Department New BMW Sales Team

Alex Black

Reception

Angela O'Brien

Sales Admin
  • Department New BMW Sales Team

Ryan Whyte

BMW Sales
  • Department New BMW Sales Team

Michael McManus

BMW Sales
  • Department New BMW Sales Team

Richard Kernohan

BMW Sales
  • Department New BMW Sales Team

Thomas Barkley

BMW Sales
  • Department New BMW Sales Team

Stephen Millar

BMW Genuis
  • Department New BMW Sales Team

Danielle Patton

BMW Genius
  • Department New Car Sales Team

Jane Cassidy

Business Manager
  • Department BMW Approved Used Cars

Sarah Griffin

Sales Admin
  • Department BMW Approved Used Cars

Des Hassan

Used BMW Sales
  • Department BMW Approved Used Cars

Adrian McFarland

Used BMW Sales
  • Department BMW Approved Used Cars

Jonathan Henderson

Used BMW Sales
  • Department BMW Approved Used Cars

Charlene McMenemy

Used BMW Sales
  • Department BMW Approved Used Cars

Stephen Hyndman

BMW Service Advisor
  • Department Aftersales Team

Aidan Quiqley

BMW Service Advisor
  • Department Aftersales Team

Jason Robinson

BMW Service Advisor
  • Department Aftersales Team

Caroline Thompson

Service Advisor
  • Department Aftersales Team

Aaron McClements

Service Advisor
  • Department Aftersales Team

Stephen Cook

BMW Parts Advisor
  • Department Parts Team

Gerard McGill

BMW Parts Advisor
  • Department Parts Team

Reece White

BMW Parts Advisor
  • Department Parts Team

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class service JKC staff very welcoming and attentive

Service
Thank you! Your kind & positive feedback is very much appreciated. Niall MacFlynn - Head of Business

Always provide top service and requirements!

Service
Thank you. Delighted to hear we are looking after you well! Niall MacFlynn - Head of Business

I have been a customer at JKC since, I think, 1985. I always have service of the very highest quality whether buying a BMW or having a BMW serviced.

Service
Thank you for your very kind words. It's been great to have you as a customer for all those years and we look forward to doing business for many more. Your continued loyalty to both JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business

It was easy to arrange the car to be collected, a car left for me to use until my car service was completed. The service cost exactly the amount quoted. I was very happy with the video and the overall service.

Service
I'm delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business

Again it has to be Jenny

Service
Thank you for your kind comments with regard to Genny who is a great asset to the JKC team! Niall MacFlynn - Head of Business

Smooth arrangements. Well handled.

Service
Delighted to hear the team looked after you well throughout your visit. Niall MacFlynn - Head of Business

Very professional and friendly team at JKC

Service
Your kind words are very much appreciated. Thank you! Niall MacFlynn - Head of Business

Always give excellence service.

Service
I'm delighted to hear that...thank you! Niall MacFlynn - Head of Business

efficient and friendly

Service
Thank you! Niall MacFlynn - Head of Business

Efficient experience and was provided with a replacement car

Service
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business

Informed of everything that was being carried out on my vehicle.

Service
Our dedicated Service team will ensure you are regularly updated from the moment your car enters our workshop! Niall MacFlynn - Head of Business

Job done

Service

Outstanding customer care

Service

Staff were polite and helpful. Car was ready on time. Good service from BMW

Service

The replacement of a brake switch proved expensive. I would have appreciated an explanation what went wrong .

Service

They listened to me, worked with my schedule and had the car back to me the same day

Service

Personnel were excellent

Service

Customer Service

Service

I have purchased 5 cars through JKC and have always found the staff at all levels to be friendly and helpful. I know on the morning I was in there were IT problems and the service desk staff appeared to be struggling as a result.

Service

Excellent attention

Service
Thank you! Niall MacFlynn - Head of Business

From the minute you walk in the door you are made to feel welcome by all the staff who can't do enough for you.

Service
Our customer-centric team will always go the extra mile to deliver a sublime customer experience, so it's great to receive your comments! Niall MacFlynn - Head of Business

Very professional

Service
Thank you! Niall MacFlynn - Head of Business

I was there for a service but when I raised other minor issues they were taken in to consideration immediately.

Service

Good service

Service
Thank you! Niall MacFlynn - Head of Business

Because an annoying rattle that had been there for ages was eradicated

Service
Great to hear we diagnosed the rattle and all is well! Niall MacFlynn - Head of Business

Very quick and professional with everything explained to me

Service
Great to hear the team looked after you well! Niall MacFlynn - Head of Business

A welcome atmosphere pervades throughout.

Service

Staff were very professional and friendly and the car is driving well

Service
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business

Very helpful

Service
Thank you! Niall MacFlynn - Head of Business

As always, JKC did an excellent job. The (small) problem was speedily resolved. Excellent service!

Service
Thank you! Great to hear we rectified the problem quickly. Niall MacFlynn - Head of Business

Efficient and friendly.

Service
Thank you! Niall MacFlynn - Head of Business

I have purchased eight BMW cars over the past 20 years from JKC. The service I receive is exceptional. Each member of staff has been highly trained and treat their customers with respect always providing complete satisfaction.

Service
Your continued loyalty to JKC and the BMW brand is very much appreciated. Thank you for your very kind comments regarding our staff and here's to the next 20 years! Niall MacFlynn - Head of Business

I spent over 1 hour at the dealership when advised that a courtesy car would be made available on arrival and the service engineer required to examine the fault was unavailable due to bring on a tea break despite my car being booked in for a specific

Service
Apologies for the delay you experienced on the day and thank you for discussing your experience with me. Unfortunately, as you arrived 15 minutes late for your appointment, the technician you needed to see had already gone for his 15 minute break. Delighted to hear all is now well and your fault has been rectified! Niall MacFlynn - Head of Business

Good service

Service
Thank you! Niall MacFlynn - Head of Business

Polite efficient staff and service

Service
Thank you for your kind words regarding our staff! Niall MacFlynn - Head of Business

Was treated courteously and the matter was dealt with to my satisfaction

Service
Delighted to hear everything went well during your visit. Niall MacFlynn - Head of Business

Very well treated and listened too

Service
I'm delighted to hear that...that's exactly how it should be! Niall MacFlynn - Head of Business

Always very accommodating pick my car up from my home & give me a beautiful courtesy car making sure it's automatic!

Service
Great to hear you found our complimentary collection & delivery service helpful, and yes...we will always endeavour to leave you a suitable loan car! Niall MacFlynn - Head of Business

Hassle free

Service
Excellent! Niall MacFlynn - Head of Business

Very helpful parts department that really try to find the answer to your request

Service
Our Parts team will always go the extra mile to ensure your request is satisfied! Niall MacFlynn - Head of Business

Both Steven and Caroline exceeded my expectations in dealing with the service and warranty issues (detailed above), provision of courtesy car and service at the dealership. They restored my confidence in the brand.

Service
Thank you. Your kind words with regard to Steven & Caroline are very much appreciated! As a customer centric business, exceeding expectations is at the core of everything we do, so it's great to receive your comments. Niall MacFlynn - Head of Business

attention was positive.

Service
Thank you! Niall MacFlynn - Head of Business

Excellent service from the collection of my car from my home, and the courtesy car provided , to the return of my car the following evening with the fault rectified and the car fully washed and vacuumed. Always a first class service from JKC.

Service
Delighted to receive your positive feedback. Our team will always go the extra mile to deliver a premium customer experience each and every time! Niall MacFlynn - Head of Business

Friendly and accommodating staff

Service
Your kind words are much appreciated, thank you! Niall MacFlynn - Head of Business

Easily booked and timely servicing.

Service
Great to hear it all went smoothly. At JKC, we pride ourselves in keeping it simple so it's great to read your comments! Niall MacFlynn - Head of Business

Keep good contact with me when my car was getting work done.

Service
Good communication is key in this business so it's great to read your comment! Niall MacFlynn - Head of Business

Due to their de dedication to finding most appropriate vehicle and finance.

Service
Thank you! Niall MacFlynn - Head of Business

No problems at all and very helpful

Service
Delighted to hear everything went smoothly! Niall MacFlynn - Head of Business

see 5 stars

Service
Thank you! Niall MacFlynn - Head of Business

Car was sorted and returned the same day

Service
Great to hear we completed the job - and in a timely fashion! Niall MacFlynn - Head of Business

not full marks as it was a little bit of a job to get an appointment.

Service
Apologies if you felt the booking in process took slightly longer than anticipated, and thank you for taking my call to discuss your experience. We appreciate the feedback you have given and will endeavour to improve that particular process going forward. Great to hear everything else regarding your visit went well! Niall MacFlynn - Head of Business

1ST class experience and attitude from start to finish

Service
Thank you! Niall MacFlynn - Head of Business

Good service

Service
Thank you! Niall MacFlynn - Head of Business

They checked everything that I asked o be checked in addition to the normal service.

Service
Delighted to hear the team did a good job. Thank you! Niall MacFlynn - Head of Business

When I got the car back my grandson noticed that the master key was still in Amber calling for a service the key was in the recharge compartment A service technician had to come out to reset in

Service
Apologies for the fact your spare key wasn't updated and thank you for taking my call to discuss. To confirm, as the key was charging out of sight, our technician wasn't aware it was there until you informed us on your return, as which point it was updated quickly. Great to hear everything else regarding your visit was excellent and you are enjoying the car! Niall MacFlynn - Head of Business

The service was good.However the car was washed and whatever was used left the black window trim speckled and marked, disappointing.

Service
Please accept my apologies with regard to our car wash solution leaving marks on your black high-gloss trim, and thank you for taking my call. As dicussed, it's not something we have ever had an issue with before, but we are more than happy to rectify the problem at your convenience, Great to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business

Service completed on time and for slightly less than quote , also refreshments welcome after 2hr drive .

Service
Great to hear we delivered on schedule(and price!)- especially given the fact you had travelled quite a distance to be here, which we really appreciate! Niall MacFlynn - Head of Business

No cause for complaint - everything done to their usual high standard.

Service
Thank you! Great to hear everything went smoothly! Niall MacFlynn - Head of Business

Friendly and professional.

Service
Thank you! Niall MacFlynn - Head of Business

Very efficient service

Service
Delighted to hear that. Thank you! Niall MacFlynn - Head of Business

Individual attention from the team. Very willing to help.

Service
Our customer centric team will always go the extra mile to ensure you have the best experience possible, so it's great to read your comments! Niall MacFlynn - Head of Business

Can simply the best get better ?

Service
We can, and we will! Thank you for your comment, it's very much appreciated! Niall MacFlynn - Head of Business

Replacement part took quite a while to arrive (not the fault of the dealer) and a problem developed while an advisory light-fitting check was being carried out which caused further delay. However, I was very satisfied with the finished job

Service
Apologies for the additional issue that developed on the day your car was here. Thank you for taking my call to discuss your experience. Delighted to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business

The way in which my vehicle has been looked after and the competent way in which any of my queries were dealt with.

Service
Thank you! Great to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business

Stress free and very accommodating

Service
Exactly how it should be! Thank you for your comment. Niall MacFlynn - Head of Business

Everyone at JKC Coleraine are very customer focused, and nothing is a problem.

Service
Thank you for your kind words. This business is - and has always been - about looking after the customer, so your comments are gratefully received! Niall MacFlynn - Head of Business

Car was returned, serviced as requested and beautifully cleaned. All in the agreed time frame.

Service
Delighted to hear the team did a great job. Thank you! Niall MacFlynn - Head of Business

Efficient friendly and punctual

Service
That's great to hear. Thank you! Niall MacFlynn - Head of Business

Good customer service but expensive

Service
Thank you for taking my call to discuss your feedback. To confirm our conversation, your car was due a major service this time hence the increased cost. Great to hear your visit was excellent otherwise! Niall MacFlynn - Head of Business

At JKC you know that your will be treated as a valued customer. Their staff are friendly,efficient and take pride in delivering the best service possible.

Service
Thank you for your kind words and positive feedback regarding our business and especially our staff, who will always go above and beyond to deliver a sublime customer experience! Niall MacFlynn - Head of Business

No follow up issues and everything required was taken care of

Service
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business

Friendly staff, everything was done, good communication. Thx

Service
Delighted to hear you had a good experience. Thank you for your comments! Niall MacFlynn - Head of Business

They can be relied upon to do a good job

Service
Thank you! Niall MacFlynn - Head of Business

Again curtesy and staff keeping me updated with progress as well as a good job done

Service
Good communication with the customer is key in this business! Great to hear we kept you updated throughout and the work was carried out to your satisfaction. Niall MacFlynn - Head of Business

Excellent overall

Service
Thank you! Niall MacFlynn - Head of Business

Servicing caused no inconvenience whatsoever as I had the use of a car while mine was in the garage.

Service
Our Service team will always ensure you are kept mobile whilst your car is with us! Niall MacFlynn - Head of Business

The customer care is excellent as is the interaction and knowledge base of the team. I did however have to wait a longish period for a check to my tailgate operation on a new vehicle. 900 miles clocked. Every courtesy was extended as always with BMW.

Service
Thank you for your kind & positive feedback, and thank you for taking my call to ensure all is now well with your tailgate! I understand your car wasn't booked in on the day we inspected it hence the delay incurred. Niall MacFlynn - Head of Business

Excellent service. Staff most helpful and knowledgeable - no questions left unanswered.

Service
Thank you for those kind & positive words regarding our staff. Niall MacFlynn - Head of Business

work efficiently and speedily carried out.

Service
Delighted to hear we delivered a good service! Niall MacFlynn - Head of Business

Hassle free. Straightforward. Issue highlighted and dealt with professionally.

Service
Just how it should be! We really appreciate your kind & positive words, thank you! Niall MacFlynn - Head of Business

I was getting a recall job and JKC hoovered and washed my car. Really impressed with them doing that.

Service
Our teams will always go the extra mile to deliver an exceptional customer experience so it's great to receive your comments, thank you! Niall MacFlynn -[ Head of Business

Everything done that was required

Service
"Do what you said you would do" - it quite simply works every time! Thank you for your comment. Niall MacFlynn - Head of Business

Friendly, helpful, good communication, good loan car, my car came back clean and hovered too

Service
Great to hear everything went smoothly! Niall MacFlynn - Head of Business

They ring you They lift your car They leave you a equal car to their take away They deliver it back How can you beat that

Service
You can't! That's just how we look after the customer at JKC - keep it simple & get the job done! Niall MacFlynn - Head of Business

Ideal service, looked after well and very efficiently

Service
Your positive feedback is very much appreciated, thank you! Niall MacFlynn - Head of Business

Very well looked after from start to finish, JKC went the extra mile to look after me, Andrew Hutchinson (Sales Manager) could not have done enough and was available to help in any way

Sales
Delighted to hear Andrew went above & beyond to make your purchasing experience a special one! At JKC, our people make the difference and in Andrew we have one of the best! Niall MacFlynn - Head of Business

A very pleasant initial experience with all my queries answered immediately by the sales executive who dealt with me in a pleasing and warm manner. The handover was enjoyable as we were welcomed warmly and the car technology etc was demonstrated.

Sales
Thank you! Your kind & positive feedback is very much appreciated. I'm delighted to hear the team looked after you well, right the way through from your initial contact to the day you took delivery! Niall MacFlynn - Head of Business

Welcoming staff and professionalism of all aspects of vehicle handover.

Sales
Your kind comments regarding our excellent team are very much appreciated! Niall MacFlynn - Head of Business

See above Exceptional from beginning to end

Sales
Thank you for your most kind & positive feedback. Delighted to hear you had an excellent experience! Niall MacFlynn - Head of Business

Excellent service from ordering x5 until delivery

Sales
Great to hear we kept you updated every step of the way! Niall MacFlynn - Head of Business