A+
That's a grade we're very happy to receive. Thank you! Niall MacFlynn - Head of Business
As previously, friendly, courteous, expert advice and support
Thank you for your kind words! Niall MacFlynn - Head of Business
Very friendly and efficient
Thank you! Niall MacFlynn - Head of Business
Car was picked up promptly by JKC. BMW's replacement car line had me on hold for 40 minutes combined over 3 phone calls. 2 hours waiting for info on a sub car. Your phone service letting your excellent dealer down. Put more people on it. JKC superb.
Sorry to hear you had poor experience with BMW Emergency Service. Our Service Manager has forwarded your feedback to them, as this falls well short of how the recovery process should work. I'm delighted to hear the JKC element of your visit was excellent! Niall MacFlynn - Head of Business
Friendly and got the job done.
Delighted to hear we delivered! Niall MacFlynn - Head of Business
Just a great service
Thank you! Niall MacFlynn - Head of Business
Staff very friendly compared to Prentice Portadown. Service also cheaper too. Left car home when it was ready. Great service.
Delighted to hear you had a good experience. Thank you! Niall MacFlynn - Head of Business
The service details were not updated on the vehicle computer and I was not informed. When I contacted the dealer the said there was an issue their their servers from BMW. Wouldn't have been an issue had I been informed.
Apologies we didn't make you aware of this minor technical issue on the day, and thank you for taking my call to discuss this. To confirm, the service history for your car is stored on that system, so the next time your car is here the vehicle computer will be updated accordingly. Niall MacFlynn - Head of Business
Again well looked after and any issue resolved
Thank you! Niall MacFlynn - Head of Business
Just learned that Country garage Ballymena are offering a galgorm spa or golf package with service. So I feel I missed out.
Thank you for taking my call to discuss your feedback. To confirm our conversation, this is a promotion offered by Country Garage themselves, and not a BMW (UK) initiative. Delighted to hear you had an excellent experience and our staff looked after you well! Niall MacFlynn - Head of Business
JKC done all the work even picked the car up!
Thank you for your comment. That's all part of how we look after the customer at JKC! Niall MacFlynn - Head of Business
When I took the vechicle to JKC for issues that I had with the car. The dealership let me leave there premises twice in tears. Of disappointment. I will never be back to that dealership and I have told friends and family about the experience.
Everyone in JKC is so helpful & friendly & nothing ever a bother Particularly Michael,Jenny & Stephen who have been absolute gems to deal with A***
Thank you for your kinds words, especially with regard to the fantastic trio you have mentioned! Your positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Couldn't have asked for a better experience
That's quite a statement. Thank you! Niall MacFlynn - Head of Business
Everything was explained and service was carried out within the time given
Great to hear everything went smoothly and we completed your service on schedule! Niall MacFlynn - Head of Business
The service received was very good the service team even replaced the battery on my car even though I did not know that it was in need of replacement!
Service was carried out on time and the issues I raised were looked at and steps taken to address them. One fault could not be replicated in service but has since recurred and I will liaise with the service team on this again.
I was kept informed of progress and costs plus the use of a courtesy car was key for me. The replacement vehicle was of an equally high standard.
As yet no-one has provided me with a definitive answer as to what is causing the faults in my car nor has an explanation been provided regarding the radio issue despite me asking a few different people over several occasions.
no issues
Thank you! Niall MacFlynn - Head of Business
given newspapers and coffee by Teresa and kept informed of progress
Great to hear Teresa looked after you well! Niall MacFlynn - Head of Business
The service and assistance offered by Stephen Hyndman was exceptional - Thank you
Great to hear Stephen looked after you well! Niall MacFlynn - Head of Business
Very good visit, courtesy car arranged. Technical issue resolved.
Great to hear everything went smoothly and we kept you mobile throughout! Niall MacFlynn - Head of Business
Totally satisfied with all aspects of service.
Thank you! Niall MacFlynn - Head of Business
again the information as to the work concerned is explained and the welcome
Thank you. Great to hear you had a good experience! Niall MacFlynn - Head of Business
Excellent service - disappointed to be without my X3 for three plus days even though I was given a 5 series salon - prefer jeeps.!
Apologies it took slightly longer than expected to resolve the issue with your X3. Regarding the loan car, we will always endeavour to give you a like-for-like vehicle, but as you can understand, sometimes this is not physically possible. Delighted to hear you had an excellent experience otherwise! Niall MacFlynn - Head of Business
Swift competent and friendly
Thank you for your kind words! Niall MacFlynn - Head of Business
Friendly staff
Thank you! Niall MacFlynn - Head of Business
Very satisfied with the service
Delighted to read your comments. Thank you! Niall MacFlynn - Head of Business
Efficient, friendly service. One aspect that could be improved is the waiting area. Decided to stay while car being service and facilities to enable working, i.e. desks, sitting area could be improved.
Many thanks for taking my call to discuss our waiting area. To confirm, we do have areas available on-site for customers who wish to do some work, so hopefully the next time we can get you somewhere more comfortable! It's great to hear that every other aspect of your visit was excellent. Niall MacFlynn - Head of Business
The usual helpful and competent staff always leaves satisfaction.
Ease of service; excellent customer care
Thank you for your positive comments. Delighted to hear we made it easy! Niall MacFlynn - Head of Business
Was kept up to date on things
Exactly how it should be. Thank you! Niall MacFlynn - Head of Business
Everything explained about what work carried out
Thank you! Niall MacFlynn - Head of Business
Aidan in servicing went above and beyond to ensure I was looked after. From advice, to arranging recovery and being updated on progress was first class. On collecting car Aidan was welcoming and understanding and fulfilled everything that was asked
I'm delighted to hear Aidan went the extra mile throughout your visit to ensure everything went as smoothly as possible. We really appreciate your kind comments! Niall MacFlynn
Well satisfied
Thank you! Niall MacFlynn - Head of Business
Was kept informed at all times with progress
Good communication with the customer is key in this business, so it's great to read your comments! Niall MacFlynn - Head of Business
Could not be improved on
That's quite a statement! Thank you! Niall MacFlynn - Head of Business
car was not taken in at the pre-booked tome
Apologies for the short delay you incurred on the day of your visit, and thank you for taking my call to discuss the matter. Delighted to hear everything else went well and you had a good experience otherwise! Niall MacFlynn - Head of Business
JKC sent a person to replace the part at my house so I didnt have to take time away from work
You are very welcome..it's all part of the service at JKC! Niall MacFlynn - Head of Business
The team were excellent making me feel like a valued customer
Delighted to receive your comments. Thank you! Niall MacFlynn - Head of Business
Could not recommend this bmw garage enough! Excellent staff and 1st class sales staff
Delighted to hear our team looked after you well! Your kind & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Transaction very easy and paperwork ready Good customer service, took time to explain everything including the car features Lovely traybakes lol
Great to hear you had a good experience from start to finish, and yes...those traybakes are very good! Niall MacFlynn - Head of Business
Sales executive (Ryan) was very good. He displayed full knowledge of the vehicle I was purchasing, showed great patience and understanding with any issues I had. He fulfilled any promises made and was always positive in his approach.
Thank you for your kind & positive words regarding your purchasing experience at JKC, and especially in relation to Ryan, who is, without doubt, a fantastic asset to our business! Niall MacFlynn - Head of Business
Fantastic service
Thank you! Niall MacFlynn - Head of Business
I think I have said it all in question one completely satisfied
You certainly did! Absolutely delighted with your feedback. Thank you! Niall MacFlynn - Head of Business
Ryan white from jkc is a top class salesman
I totally agree! Great to hear Ryan made the difference! Niall MacFlynn - Head of Business
Excellent service from all the team at JKC, especially Michael
Delighted to hear that - as is Michael - thank you! Niall MacFlynn - Head of Business
First class
Thank you! Niall MacFlynn - Head of Business
From the moment we visited the JKC BMW Centre Coleraine we were made most welcome. The sales person Michael McManus was more than helpful and was not too pushy, which we like. We enjoyed the buying of the car with him.
Delighted to hear Michael & the team delivered an enjoyable experience from the very moment you arrived! Niall MacFlynn - Head of Business
No problems
Thank you! Niall MacFlynn - Head of Business
The order was placed very efficiently with the use of the pre formatted electronic equipment -- I was kept informed frequently as to progress on the production line and my car was delivered within the promised time line
Thank you. Regular communication throughout your purchasing experience is vitally important, so it's great to hear we got it right - and delivered your car on time! Niall MacFlynn - Head of Business
At JKC they can't do enough for you to make the experience of owing a BMW perfect. The owner has time to chat. The salesman is patient. The manager has time to chat on the way past. The girls supply coffee & drinks continually.
Thank you for your kind words. At JKC, you will always receive the best in customer care and personal attention. It's just what we do! Niall MacFlynn - Head of Business
Very pleasant staff meeting u on arrival, got a lovely cup of coffee and tray bakes. Ryan was very helpful salesman.
Delighted to hear Ryan and the team delivered a premium customer experience! Niall MacFlynn - Head of Business
Very competent and knowledgeable salesman who took time to discuss every detail. Ryan is a pleasure to deal with. Friendly, courteous staff throughout the centre.
Thank you for your kind and positive comments with regard to your purchasing experience and indeed Ryan, who looked after you well! Niall MacFlynn - Head of Business
Efficient pleasant staff. Everything carried out as requested.
Great to receive your kind & positive feedback. Thank you! Niall MacFlynn - Head of Business
During the purchase phase the variour options, in terms of models and finance, were fully and patiently explained to me. At no stage did I feel I was being pressurised to make the purchase and found the professional, friendly approach very reassuring
I'm delighted to hear you were well cared for throughout your purchasing experience, and our team's highly professional approach was well received. Niall MacFlynn - Head of Business
JKC made us feel very welcome from the start. We were not pressuristed in a purchase instead the whole purchase experience was a pleasure from start to finish. We were kept well informed throughout the whole process from the purchase to the delivery
Thank you! Your positive comments are very much appreciated. I am delighted to hear our team delivered a premium experience from the moment you first enquired right through until the day you took delivery. Niall MacFlynn - Head of Business
Sales Executive was outstanding so efficient and helpful in every aspect explaining everything very clearly
Thank you for your positive feedback and thank you for choosing JKC for your New BMW! It's great to hear you were well looked after! Niall MacFlynn - Head of Business
As with item 1 with this survey the quality of staff was a big player in us settling on this vehicle. WWe have purchased and serviced here many times before and have yet to be disappointed. Hopefully we can return to sort out another deal with JKC.
This business is all about the people you deal with, and at JKC we have some of the best in the industry. Thank you also for your continued loyalty which is very much appreciated! Niall MacFlynn - Head of Business
My family have buying BMWs for over 30 years so you can see we are extremely satisfied with JKC. The staff are always very helpful and polite. The Manager Niall McFlynn is excellent and always there to help in any way.
Thank you for those very kind words! Indeed, we have been doing business now for a long time and your unquestionable loyalty to myself, JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business
always completely satisfied with JKC
Delighted to read your comment...thank you! Niall MacFlynn - Head of Business
Met all my expectations to a high standard. I felt well supported by BMW sales representative Ryan Whyte.
Many thanks for your positive feedback and for your kind comments regarding Ryan who is a great asset to JKC! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
