Everything done very professional
Thank you! Niall MacFlynn - Head of Business
Rating would have been excelent except for one occaision repairing a pluggage in the wash screen system about two years ago. Resolved well by management and no issues since then.
Delighted to hear you had an excellent experience on this occasion! I do recall the previous issue which was dealt with and resolved at the time. Niall MacFlynn - Head of Business
JKC are first class
Thank you! Niall MacFlynn - Head of Business
Everything was fine and efficiently dealt with
I'm happy to hear your visit went well. Thank you for your feedback! Niall MacFlynn - Head of Business
JKC BMW are very efficient, friendly and professional in all their dealings
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
when I bought my new car the front bumper was repainted I wash the car at home to stop it being damaged but the paint started flaking off it was touched up by jkc but has just flaked off again
Apologies for the paint issue on your 2015 520d bumper and thank you for taking my call to discuss. To confirm we will collect the car next week and have the bumper repainted to factory standard. Delighted to hear everything is good and you are enjoying the car so far! Niall MacFlynn - Head of Business
They go out of their way to suit me and not themselves.
Indeed..it's all about the customer at JKC, not us! Your comments are very much appreciated, thank you. Niall MacFlynn - Head of Business
Very helpful and informative
Thank you! Niall MacFlynn - Head of Business
Prompt courteous service.
Thank you! Niall MacFlynn - Head of Business
JKC are very professional, friendly and efficient. They collected and returned my car from me at the hospital I work in without any issues.
Your kind & positive feedback is very much appreciated. Delighted to hear our complimentary collection & delivery service worked well for you. Niall MacFlynn - Head of Business
kept me well informed about what was happening and i even got footage of service when problem was found
Great to hear we kept you updated and you found the CitNOW video useful! Niall MacFlynn - Head of Business
No issues
Excellent! Niall MacFlynn - Head of Business
Welcoming reception personnel and excellent service staff. Very importantly; the availability of a courtesy car while my own was serviced. Car returned washed and book stamped.
Delighted to hear we delivered a premium experience - from the moment you arrived until your car was ready for collection. Great to receive your positive feedback, thank you! Niall MacFlynn - Head of Business
Great service from JKC as always
Thank you! Niall MacFlynn - Head of Business
The best dealer in the network in my experience, a customer focused team.
That's quite a statement. Thank you! Niall MacFlynn - Head of Business
Did not have an appointment, And they were able to fix my car that day
Out team will always work towards what suits you - not us. Delighted to hear they were able to deliver on this occasion! Niall MacFlynn - Head of Business
Service is always excellent at JKC, very accommodating and helpful from the ladies at reception to the service staff. JKC is not my closest garage it is the furthest garage from me in NI but I always receive the best service at JKC.
At JKC, we ALWAYS go the extra mile, so it great to hear that you do too! Delighted to look after you, thank you for your continued support! Niall MacFlynn - Head of Business
Excellent customer service as always- staff are first class!
Thank you. Your kind words regarding our staff are very much appreciated! Niall MacFlynn - Head of Business
sat nav problem .Havent tried it out yet on a long run.
Thank you for taking my call to check in on how your navigation system has been since. As discussed, please let us know how it performs on the next trip! Great to hear the team looked after you well during your visit. Niall MacFlynn - Head of Business
Prompt and professional service
Thank you! Niall MacFlynn - Head of Business
All staff provide 100 per cent effort at all time.They have pride in their work and are always prepared to go that extra mile to provide an excellent service.
Thank you for your very kind & positive feedback with regard to our staff. Your comments are very much appreciated! Niall MacFlynn - Head of Business
Car was returned in a clean state and a service video sent by email
Great to hear you had a good experience! Niall MacFlynn - Head of Business
Very good communication
That's exactly how it should be, and also great to hear! Thank you. Niall MacFlynn - Head of Business
Everything that was needed on this service was completed in high standards Which you would expect from BMW
Thank you! Your positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Excellent service both from Aidan, who kept me well informed on progress throughout the day as work was carried out, and from Hollie, who regularly checked that I was ok for tea, coffee, water etc while I was waiting
I'm delighted to hear you were well looked after whilst you waited on your car. At JKC, our customer centric staff will always go the extra mile to deliver a premium customer experience...you were in great hands with Aidan & Hollie! Niall MacFlynn - Head of Business
good service as I ever know of with good health driving
Thank you! Niall MacFlynn - Head of Business
Would have scored 5 stars if had been offered a courtesy car or lift from the garage
Thank you for taking my call to discuss your feedback. To confirm our conversation, if you requested a lift or a loan vehicle, either when you made the booking or arrived on-site we would have been more than happy to assist; I'm afraid we didn't know! Great to hear your visit was excellent otherwise! Niall MacFlynn - Head of Business
This answer is directly attributable to the professional service from Stephan Hyndman who certainly is a key asset to the service team at JKC BMW in Coleraine
Thank you! Your kind words and positive feedback with regard to Stephen are very much appreciated. Stephen is a very valued member of the JKC team who really knows how to look after the customer! Niall MacFlynn - Head of Business
I communicate all my queries with Jason Robinson at JKC Coleraine - he is so attentive, knowledgeable and consistent that I am always assured that he will manage my query or issue to the best of his ability. Jason is very valued!!!
It's great to receive your kind & positive feedback with regard to Jason, who is a fantastic asset to the Service team at JKC. Thank you! Niall MacFlynn - Head of Business
I was advised that my rear brake pads were 75% worn but wasn't asked if I wanted them changed whilst the vehicle was in the workshop being serviced
Apologies for any lack of communication on the day of your visit and thank you for taking my call to discuss your experience. To confirm our conversation, we should have given you the option to replace the brake pads on the day, or rebook the car in to have the work carried out at a later date, which we failed to do. Delighted to hear everything else regarding your visit was excellent! Niall MacFlynn - Head of Business
I cannot fault JKC in any way, they have been brilliant throughout the whole sales process, I mention in particular Andrew Hutchinson who looked after me in a very courteous professional manner, nothing was too much trouble for Andrew.
Thank you for your kind words! Delighted to hear that Andrew is looking after you so well...and rightly so! Niall MacFlynn - Head of Business
Car left perfectly serviced and valeted BUT please don't polish steering wheel!
Great to hear everything went well! I have spoken to our valeting team and can confirm that we definitely don't polish the steering wheel when the car is being cleaned. I have left you a voice message to discuss this so hopefully we will catch up soon! Niall MacFlynn - Head of Business
Superb service and attentive staff as always
Thank you for your kind words! Niall MacFlynn - Head of Business
Continuous communication advising how everything was going with regard to the problem with my car. All staff members I had reason to speak with were very considerate. Excellent personal service.
Thank you! I'm delighted to hear the team looked after you well throughout your visit, and kept you regularly updated. Niall MacFlynn - Head of Business
Service was arrange at a time that was convenient to us and was completed promptly
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
The service was promptly and efficiently dealt with
Thank you! Niall MacFlynn - Head of Business
Took 3 weeks to get a fairly dicey problem fixed which could have left me in the rain with the sunroof refusing to close. In my opinion this should have been seen to with a lot more urgency, due to the nature of the problem. However it seems good now
Apologies for the delay in getting your car booked into our workshop, and thank you for taking my call to discuss this. I understand your sunroof was closed and therefore secure but you weren't able to use it whilst you waited for the repair. Great to hear everything else regarding your visit was excellent and the problem has now been fully resolved! Niall MacFlynn - Head of Business
The staff were professional and courteous and made adjustments to their normal procedure to accommodate a special request that I had asked from them.
Thank you for your kind words regarding our staff who will always go above and beyond to deliver a professional, personalised service! Niall MacFlynn - Head of Business
professional service team
Thank you! Niall MacFlynn - Head of Business
Friendly efficient dealer
Thank you! Niall MacFlynn - Head of Business
Caroline at JKC was brilliant.
Thank you for your kind comment regarding Caroline who will always go the extra mile to ensure you have a good experience! Niall MacFlynn - Head of Business
First class service JKC staff very welcoming and attentive
Thank you! Your kind & positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Always provide top service and requirements!
Thank you. Delighted to hear we are looking after you well! Niall MacFlynn - Head of Business
I have been a customer at JKC since, I think, 1985. I always have service of the very highest quality whether buying a BMW or having a BMW serviced.
Thank you for your very kind words. It's been great to have you as a customer for all those years and we look forward to doing business for many more. Your continued loyalty to both JKC and the BMW brand is very much appreciated! Niall MacFlynn - Head of Business
It was easy to arrange the car to be collected, a car left for me to use until my car service was completed. The service cost exactly the amount quoted. I was very happy with the video and the overall service.
I'm delighted to hear everything went smoothly and you had a good experience! Niall MacFlynn - Head of Business
Very professional and friendly team at JKC
Your kind words are very much appreciated. Thank you! Niall MacFlynn - Head of Business
Again it has to be Jenny
Thank you for your kind comments with regard to Genny who is a great asset to the JKC team! Niall MacFlynn - Head of Business
Always give excellence service.
I'm delighted to hear that...thank you! Niall MacFlynn - Head of Business
Smooth arrangements. Well handled.
Delighted to hear the team looked after you well throughout your visit. Niall MacFlynn - Head of Business
Efficient experience and was provided with a replacement car
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
efficient and friendly
Thank you! Niall MacFlynn - Head of Business
Informed of everything that was being carried out on my vehicle.
Our dedicated Service team will ensure you are regularly updated from the moment your car enters our workshop! Niall MacFlynn - Head of Business
Outstanding customer care
The replacement of a brake switch proved expensive. I would have appreciated an explanation what went wrong .
Staff were polite and helpful. Car was ready on time. Good service from BMW
They listened to me, worked with my schedule and had the car back to me the same day
I have purchased 5 cars through JKC and have always found the staff at all levels to be friendly and helpful. I know on the morning I was in there were IT problems and the service desk staff appeared to be struggling as a result.
From the minute you walk in the door you are made to feel welcome by all the staff who can't do enough for you.
Our customer-centric team will always go the extra mile to deliver a sublime customer experience, so it's great to receive your comments! Niall MacFlynn - Head of Business
Excellent attention
Thank you! Niall MacFlynn - Head of Business
I was there for a service but when I raised other minor issues they were taken in to consideration immediately.
Very professional
Thank you! Niall MacFlynn - Head of Business
Good service
Thank you! Niall MacFlynn - Head of Business
Because an annoying rattle that had been there for ages was eradicated
Great to hear we diagnosed the rattle and all is well! Niall MacFlynn - Head of Business
Very quick and professional with everything explained to me
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
A welcome atmosphere pervades throughout.
Staff were very professional and friendly and the car is driving well
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
Very helpful
Thank you! Niall MacFlynn - Head of Business
As always, JKC did an excellent job. The (small) problem was speedily resolved. Excellent service!
Thank you! Great to hear we rectified the problem quickly. Niall MacFlynn - Head of Business
Efficient and friendly.
Thank you! Niall MacFlynn - Head of Business
Minor issue with paint damage. JKC said they would sort this out upon my return from England.
Indeed, we're happy to sort that for you just as soon as you're home! Niall MacFlynn - Head of Business
Nice people to deal with
Thank you! Niall MacFlynn - Head of Business
Was kept in touch every way as to how the process would unfold
Good communication with the customer is key in this business. Delighted to hear we got it right! Niall MacFlynn - Head of Business
Relaxed, salesman completely focused and comprehensive. No rush. Answered every question.
Great to hear you had a pleasant buying experience - that's exactly how it should be! Niall MacFlynn - Head of Business
Excellent service from start to finish from excellent knowledgeable staff
Thank you! Delighted to hear everything went smoothly and you were well looked after! Niall MacFlynn - Head of Business
all expectations met
Excellent! Niall MacFlynn - Head of Business
All details of car, finance servicing explained in very professional and friendly manner.
Thank you for your positive feedback. Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
Very happy with my experience, JKC sales manager Andrew Hutchinson was very helpful throughout and nothing was too much trouble for him to sort
Thank you for your very kind words with regard to Andrew who is a fantastic ambassador for both JKC and indeed the BMW brand! Niall MacFlynn - Head of Business
First class service from JKC. JKC didn't have the vehicle in the colour I wanted and they sourced me one. Richard Kernohan is knowledgeable, friendly and went above and beyond. Will highly recommend this garage and especially Richard.
Your kind & positive feedback is gratefully received, especially with regard to Richard, who will always go the extra mile for his customer to find the perfect BMW! Niall MacFlynn - Head of Business
I continue to buy my car from this dealer after many years.
Your continued loyalty to JKC and the BMW brand is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Very well looked after from start to finish, JKC went the extra mile to look after me, Andrew Hutchinson (Sales Manager) could not have done enough and was available to help in any way
Delighted to hear Andrew went above & beyond to make your purchasing experience a special one! At JKC, our people make the difference and in Andrew we have one of the best! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
