Friendly and helpful staff
Thank you! Niall MacFlynn - Head of Business
Car had a fault and is completely fixed and running well
Great to hear all is well! Niall MacFlynn - Head of Business
Took slightly longer than expected, but was kept informed
No issues with the service carried out on the car.
Delighted to hear it all went smoothly! Niall MacFlynn - Head of Business
Did not make me aware of hidden costs
Courtesy car provided. Service completed efficiently
Very knowledgeable and helpful staff. Excellent standard of service from beginning to end. Both Stacey and Aidan were very helpful and dealt with the fault on my car in a timely and professional manner. I was kept up to date with progress at all time
There's a small rattle still outstanding.
The service was warm and efficient. All the staff understand their roles and the significance of interaction with customers. I also admire attention to detail which is evident in JKC...Holy Week tray-bakes had mini eggs rather than Maltesers in them.
Car going like a dream
Great to hear we are looking after you well! Niall MacFlynn - Head of Business
maybe not jkc fault but I was not pleased at being asked to fix a rear heated seated button on a brand new x5. left a bad taste!
I understand JKC repaired the button as a goodwill gesture, with no cost incurred by yourself. Unfortunately this repair did not fall under the terms of the manufacturer's warranty, hence the reason we stepped in to resolve the situation and deliver a positive customer experience! Niall MacFlynn - Head of Business
JKC is highly organised. Mechanics do an excellent job.
My car has an ongoing headlight issue. JKC couldn't find an issue with the car on the day so it has to go back 4 weeks later. Not good enough driving my car with a faulty headlight for a month - car clearly was sold in this way - very poor aftercare.
Everting was exceptional.
Thank you! Niall MacFlynn - Head of Business
Staff very friendly, courteous and helpful.
Was in for a service,40000 miles,got car back and it was left in spotless,it had been washed after service,not dried and was all water marks plus not hoovered,this has happened before sadly
They were very busy and managed to fit my appointment in within a week.
Our teams will always go the extra mile to accommodate what suits the customer, not us! Thank you for your comment. Niall MacFlynn - Head of Business
Rapid response and professional implementation of plan.
Great to hear everything went to plan. We keep at simple at JKC! Niall MacFlynn - Head of Business
Hassle free and personal service.
That's what we like to hear! Thank you for your feedback. Niall MacFlynn - Head of Business
Always delivers a good service!
Thank you! Niall MacFlynn - Head of Business
Great service once again.
JKC have been excellent over the years and just seem to get better as time goes on their staff are excellent especiallp Niall
Thank you for those kind words regarding our team and thank you for your continued loyalty to both JKC the BMW brand! It's great to hear we are improving with age...like a fine wine! Niall MacFlynn - Head of Business
Excellent Service
Thank you! Niall MacFlynn - Head of Business
Excellent staff, kept me informed on my car's progress, and any issues.
Length of time waiting was longer than expected
Thank you for taking my call to discuss your feedback. To confirm, your car was booked in for it's first oil service, however, on arrival you also highlighted a possible issue with your suspension, which took additional time to investigate. Great to hear everything else regarding your visit went smoothly! Niall MacFlynn - Head of Business
Can not fault them in anyway
That's what we love to hear...thank you! Niall MacFlynn - Head of Business
Excellent service as usual. Only a 4.5/5 as I felt my car wasn't washed & cleaned thoroughly when returned back to me from service, with palm prints on rear exterior passenger panel and dirt/stones on internal passenger mats.
Because I have a reminder on my screen that indicates I need a service in 2500 miles?
All work completed in the time I was advised when booking. Car was left hovered and washed and fresh inside
Thank you! Great to hear everything went smoothly. Niall MacFlynn - Head of Business
My recent visit to JKC was for a 2 yr service - oil and micro filter change. I was quoted 1.5-2 hours, in fact the service took 3 hours.
Apologies for your service taking a little longer than planned that day, and thank you for taking my call to discuss the matter. Delighted to hear everything else regarding your visit was excellent. Niall MacFlynn - Head of Business
Quite disappointed tbh. They didn't pump up my tires. I had a low pressure warning driving out of the dealership. For what I paid I would have thought they could have done this little thing for me. I guess it's not covered by the £900 :-(
The collected the car and delivered it as promised
"Do what you said you would do" - it works every time! Many thanks for your feedback! Niall MacFlynn - Head of Business
I was treated very courteously and with professionalism with a very clear desire to resolve my issue
Thank you for your kind & positive comments. Great to hear the team looked after you well! Niall MacFlynn - Head of Business
Prompt pleasant service
Thank you! Niall MacFlynn - Head of Business
JKC are the one remaining positive from this particular experience. Exceptional customer service as usual.
Sorry to hear you had a poor experience in having your car recovered. Needless to say, once the car arrived at JKC we were in complete control and had you back on the road in no time! Niall MacFlynn - Head of Business
Excellent service, really attentive staff and competitive prices.
Delighted to hear we are looking after you and your pocket! Niall MacFlynn - Head of Business
Unhelpful and ill informed staff.
Thank you for taking my call to discuss your recent visit. To confirm, the problem has now been rectified at no cost to yourself, however, contrary to your understanding, the warranty company are not prepared to cover the cost, so unfortunately we have been left to cover the full cost of the repair. Niall MacFlynn - Head of Business
Friendly and efficient.
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business
Always good service and always work carried out professionally.
Thank you. It's great to hear the team looked after you well! Niall MacFlynn - Head of Business
Car went in for refurb alloy wheels x 2 back , car returned only one wheel fixed.
Apologies for the misunderstanding regarding your alloy wheel refurbs. I believe we have since recollected the car from you, refurbished the 2nd alloy and returned the car to you in perfect condition. Thank you for taking my call to discuss this! Niall MacFlynn - Head of Business
Very friendly and efficient staff
Thank you! Niall MacFlynn - Head of Business
JKC have very professional staff and always go that extra mile to ensure the customers needs are fulfilled.
Thank you for your kind & positive words regarding our staff. It's very much appreciated! Niall MacFlynn - Head of Business
Very helpful
Thank you! Niall MacFlynn - Head of Business
A+
That's a grade we're very happy to receive. Thank you! Niall MacFlynn - Head of Business
As previously, friendly, courteous, expert advice and support
Thank you for your kind words! Niall MacFlynn - Head of Business
Very friendly and efficient
Thank you! Niall MacFlynn - Head of Business
Car was picked up promptly by JKC. BMW's replacement car line had me on hold for 40 minutes combined over 3 phone calls. 2 hours waiting for info on a sub car. Your phone service letting your excellent dealer down. Put more people on it. JKC superb.
Sorry to hear you had poor experience with BMW Emergency Service. Our Service Manager has forwarded your feedback to them, as this falls well short of how the recovery process should work. I'm delighted to hear the JKC element of your visit was excellent! Niall MacFlynn - Head of Business
Just a great service
Thank you! Niall MacFlynn - Head of Business
Friendly and got the job done.
Delighted to hear we delivered! Niall MacFlynn - Head of Business
Staff very friendly compared to Prentice Portadown. Service also cheaper too. Left car home when it was ready. Great service.
Delighted to hear you had a good experience. Thank you! Niall MacFlynn - Head of Business
We have been doing buisness there for a number of years and find the staff helpful and pleasant.
Your continued loyalty to both JKC and the BMW brand is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Car delivered on time and presented immaculately. From initial enquiries to purchase was a pleasant experience, helped by Ryan who was a pleasure to do business with, I will definitely return again.
Thank you for your kind & positive comments, especially with regard to Ryan whose customer care is second to none! Delighted to hear you had a good experience from start to finish. Niall MacFlynn - Head of Business
Everything ran so smoothly could not believe it Ryan the salesman in jkc Coleraine made everything run smoothly best ever !
Delighted to hear Ryan looked after you so well...at JKC, it's our people that make the difference! Niall MacFlynn - Head of Business
From start to finish all done well
Delighted to hear we delivered good customer service throughout your purchase. Thank you! Niall MacFlynn - Head of Business
I asked for various points of information, and a transfer to be done between my old car and my new one. This was not dealt with efficiently.
Apologies for your most recent experience not being as good as it has been on previous purchases, and thank you for taking my call to discuss this. As you know, our customer centric Sales team will always go above and beyond to deliver the best customer experience possible, so it's disappointing to learn that we didn't live up to that on this occasion. Niall MacFlynn - Head of Business
Some confUsion about figures at first but resolved
Apologies for any confusion caused at the initial stage of the transaction, and thank you for taking my call to discuss. Delighted to hear the matter was resolved to your satisfaction and you had an excellent experience! Niall MacFlynn - Head of Business
The stars above speak for themselves. All the options were covered and everything came with a full explanation. The delivery was so well done and Ryan's help was first class and Danielle "The genius" was just her usual brilliant self so helpful.
Thank you very much for your kind comments and positive feedback, especially with regard to Ryan & Danielle, who are both superstars! Niall MacFlynn - Head of Business
Thomas is a very good sales man and makes the process very easy..
Thank you for your kind comments regarding Thomas, who a great asset to our team at JKC! Niall MacFlynn - Head of Business
The team were excellent making me feel like a valued customer
Delighted to receive your comments. Thank you! Niall MacFlynn - Head of Business
Transaction very easy and paperwork ready Good customer service, took time to explain everything including the car features Lovely traybakes lol
Great to hear you had a good experience from start to finish, and yes...those traybakes are very good! Niall MacFlynn - Head of Business
Could not recommend this bmw garage enough! Excellent staff and 1st class sales staff
Delighted to hear our team looked after you well! Your kind & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Sales executive (Ryan) was very good. He displayed full knowledge of the vehicle I was purchasing, showed great patience and understanding with any issues I had. He fulfilled any promises made and was always positive in his approach.
Thank you for your kind & positive words regarding your purchasing experience at JKC, and especially in relation to Ryan, who is, without doubt, a fantastic asset to our business! Niall MacFlynn - Head of Business
Fantastic service
Thank you! Niall MacFlynn - Head of Business
I think I have said it all in question one completely satisfied
You certainly did! Absolutely delighted with your feedback. Thank you! Niall MacFlynn - Head of Business
Ryan white from jkc is a top class salesman
I totally agree! Great to hear Ryan made the difference! Niall MacFlynn - Head of Business
Excellent service from all the team at JKC, especially Michael
Delighted to hear that - as is Michael - thank you! Niall MacFlynn - Head of Business
First class
Thank you! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
