Individual attention from the team. Very willing to help.
Can simply the best get better ?
The way in which my vehicle has been looked after and the competent way in which any of my queries were dealt with.
Thank you! Great to hear everything went smoothly and the team looked after you well! Niall MacFlynn - Head of Business
Stress free and very accommodating
Exactly how it should be! Thank you for your comment. Niall MacFlynn - Head of Business
Everyone at JKC Coleraine are very customer focused, and nothing is a problem.
Thank you for your kind words. This business is - and has always been - about looking after the customer, so your comments are gratefully received! Niall MacFlynn - Head of Business
Car was returned, serviced as requested and beautifully cleaned. All in the agreed time frame.
Delighted to hear the team did a great job. Thank you! Niall MacFlynn - Head of Business
Efficient friendly and punctual
That's great to hear. Thank you! Niall MacFlynn - Head of Business
Good customer service but expensive
Thank you for taking my call to discuss your feedback. To confirm our conversation, your car was due a major service this time hence the increased cost. Great to hear your visit was excellent otherwise! Niall MacFlynn - Head of Business
At JKC you know that your will be treated as a valued customer. Their staff are friendly,efficient and take pride in delivering the best service possible.
Thank you for your kind words and positive feedback regarding our business and especially our staff, who will always go above and beyond to deliver a sublime customer experience! Niall MacFlynn - Head of Business
No follow up issues and everything required was taken care of
"Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
Friendly staff, everything was done, good communication. Thx
Again curtesy and staff keeping me updated with progress as well as a good job done
Good communication with the customer is key in this business! Great to hear we kept you updated throughout and the work was carried out to your satisfaction. Niall MacFlynn - Head of Business
They can be relied upon to do a good job
Thank you! Niall MacFlynn - Head of Business
Excellent overall
Thank you! Niall MacFlynn - Head of Business
Servicing caused no inconvenience whatsoever as I had the use of a car while mine was in the garage.
Our Service team will always ensure you are kept mobile whilst your car is with us! Niall MacFlynn - Head of Business
The customer care is excellent as is the interaction and knowledge base of the team. I did however have to wait a longish period for a check to my tailgate operation on a new vehicle. 900 miles clocked. Every courtesy was extended as always with BMW.
Thank you for your kind & positive feedback, and thank you for taking my call to ensure all is now well with your tailgate! I understand your car wasn't booked in on the day we inspected it hence the delay incurred. Niall MacFlynn - Head of Business
Excellent service. Staff most helpful and knowledgeable - no questions left unanswered.
Thank you for those kind & positive words regarding our staff. Niall MacFlynn - Head of Business
work efficiently and speedily carried out.
Delighted to hear we delivered a good service! Niall MacFlynn - Head of Business
I was getting a recall job and JKC hoovered and washed my car. Really impressed with them doing that.
Our teams will always go the extra mile to deliver an exceptional customer experience so it's great to receive your comments, thank you! Niall MacFlynn -[ Head of Business
Hassle free. Straightforward. Issue highlighted and dealt with professionally.
Just how it should be! We really appreciate your kind & positive words, thank you! Niall MacFlynn - Head of Business
Everything done that was required
"Do what you said you would do" - it quite simply works every time! Thank you for your comment. Niall MacFlynn - Head of Business
They ring you They lift your car They leave you a equal car to their take away They deliver it back How can you beat that
You can't! That's just how we look after the customer at JKC - keep it simple & get the job done! Niall MacFlynn - Head of Business
Friendly, helpful, good communication, good loan car, my car came back clean and hovered too
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
Ideal service, looked after well and very efficiently
Your positive feedback is very much appreciated, thank you! Niall MacFlynn - Head of Business
Offer of refreshments as well as periodic updates how they were getting on
Delighted to hear you were well attended to during your visit! Niall MacFlynn - Head of Business
Excellent service from start to present
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business
Good service support from Jenny and driver who collected and returned car
Thank you for your kind words with regard to Genny and the team who do a fantastic job! Niall MacFlynn - Head of Business
Impeccable courtesy and service
Delighted to hear that, thank you! Niall MacFlynn - Head of Business
Top dealership they collected my X1 and left me a loan car (X1) and then left it back, all I had to do was pay the bill
JKC always endeavour to meet our requirements with the minimum of fuss. Other BMW dealers we have used in the past force you to adapt your plans to suit them.
Job completed on time and satisfactory. Just a bit expensive
I got what I paid for!
Which is great, although it's vitally important for us as a business to hear that you had a premium customer experience too! Niall MacFlynn - Head of Business
Well trained staff... great customer experience
Thank you for your kind & positive comments! Niall MacFlynn - Head of Business
Very straight forward and professional.
Delighted to hear we provided a good service! Niall MacFlynn - Head of Business
Having paid for the first service on my car I assumed that I was 'good to go' until my next service. However on returning home a warning light appeared on my car indicating that the coolant levels in the car were low.
Please accept my apologies for the issue surrounding your recent visit, and thank you for taking my call to discuss the matter in detail. I trust our solution has been gratefully received and we will see you back in JKC again soon! Niall MacFlynn - Head of Business
No fuss, price was as discussed car was collected and delivered as arranged at time of purchase and courtesy car provided. Everyone I spoke to was polite and helpful and my car was returned in showroom condition a hassle free experience..
It's always great to hear when we get it just right! Many thanks, your positive feedback is very much appreciated. Niall MacFlynn - Head of Business
Customer service is excellent ... coffee and biscuits provided while you wait in a relaxing, friendly area. Car returned completely valeted and looking as new as the day I got it.
Delighted to hear everything went smoothly and you enjoyed our coffee bar and refreshments whilst you waited; there's no better place to spend some time! Niall MacFlynn - Head of Business
Service at JKC is always excellent.
Thank you! Niall MacFlynn - Head of Business
I couldn't fault JKC for anything throughout the process from my initial call to my car being returned.
Problem sorted!
Delighted to hear that! Niall MacFlynn - Head of Business
Nice environment, courtesy car was very pleasant, staff genuinely pleasant.
Thank you for your positive feedback. It sounds like it all went very well which is great to hear! Niall MacFlynn - Head of Business
Service was excellent. Staff very welcoming and knowledgeable.
Your kind words regarding our staff are very much appreciated. Thank you! Niall MacFlynn - Head of Business
Good communication, friendly staff
Thank you! Niall MacFlynn - Head of Business
Excellent service from everyone at JKC in Coleraine, right from the moment you walk through the door to the end.
Thank you! I'm delighted to hear you had a excellent experience from start to finish! Niall MacFlynn - Head of Business
Time taken and no replacement car
Thank you for taking my call to discuss your recent visit. Apologies for the fact that we had no loan cars available on the day; as discussed, for future reference we are more than happy to pre-book a complimentary loan car for you at the time of booking. As your car was due a major service, it took some time to complete. Hopefully that didn't inconvenience you too much. Delighted to hear you had an excellent experience otherwise! Niall MacFlynn - Head of Business
5 star customer service from start to finish .Service manager Ashleigh McGill understood the issue booked me in at a time to suit ,arranged for me to be where I needed to go during the service, delivered my vehicle back in immaculate condition . ?
Thank you for your positive feedback, especially with regard to Ashley who will always go the extra mile to get the customer "sorted" - it's what we do at JKC! Niall MacFlynn - Head of Business
Totally customer focused. Warranty issues addressed and car cleaned thoroughly too. Helpful and friendly staff too of course.
Delighted to receive your kind words & positive feedback. Thank you! Niall MacFlynn - Head of Business
Have dealt with other Bmw dealers before whonalways had an issue with courtesy vehicles, length of time to get problem sorted.
Excellent service from ordering x5 until delivery
Great to hear we kept you updated every step of the way! Niall MacFlynn - Head of Business
I've bought two cars from JKC. Always fantastic service. Will continue to buy my new cars here Ryan was great.
Your continued loyalty is very much appreciated! Delighted to hear Ryan has made the difference! Niall MacFlynn - Head of Business
I have never had such a more pleasant experience in my entire life, this is my first BMW, definitely won't be my last. Thanks Ryan.
That's quite a statement, thank you! Delighted to hear Ryan delivered a level of customer service that surpassed your previous experiences. Niall MacFlynn - Head of Business
Customer service from the entire JKC team is exceptional
Thank you! Your kind & positive comments are very much appreciated by myself and all the team at JKC! Niall MacFlynn - Head of Business
Very satisfied nothing was any trouble to any of the staff members. When I went to collect the car Richard Kernohan and co worker Danielle were very thorough in their knowledge and explained in great detail about the workings of the car.
Thank you for your kind & positive comments, especially with regard to Richard & Danielle who both really know how to look after the customer! I'm delighted to hear they made the difference! Niall MacFlynn - Head of Business
JKC staff helpful always available to talk to and answer any questions Kept informed & updated regarding delivery of new vehicle
Your positive comments are very much appreciated. Thank you! Niall MacFlynn - Head of Business
My car was ordered from Niall MacFlynn of JKC BMW. Niall worked tirelessly to get a deal done, and left me feeling good about deal. He was very attentive, and provided consistent updates on delivery etc. Pleasure to deal with. Well played Niall.
Thank you for those very kind words, it was an absolute pleasure! Amazing that we first met in a filling station last year, where we struck up a conversation about the M5 and the rest is history! Delighted to have you on-board as a JKC customer - the first of many more I hope! Niall MacFlynn - Head of Business
Good service accompanied with good quality products and a pleasant experience
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
All ok
Great! Niall MacFlynn - Head of Business
Could not have had better service from first making contact with Richard Kernohan to hand over day and has also kept in contact to make sure everything is going well. Top class
At JKC, we really pride ourselves on delivering a premium purchasing experience on each & every occasion, so it's great to read your comments...thank you! Niall MacFlynn - Head of Business
I was kept informed throughout the sale of what was going on at all times
Good communication with the customer is key in this business. Great to hear we did a good job! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
