Despite the changes due to Covid-19 the service was excellent as usual.
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
seamless
Thank you! Niall MacFlynn - Head of Business
Service carried out and new windscreen replaced.
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
the service received by both Ryan White and Aidan Quigley has been excellent
Thank you...two great men! Niall MacFlynn - Head of Business
Efficient
Thank you! Niall MacFlynn - Head of Business
I have always found JKC to be the best retailer in the north of Ireland.
I am always well looked after by the staff.
That's great to hear, thank you for the feedback! Niall MacFlynn - Head of Business
The issues I had with my car were remedied within 24 hours and which I am very happy especially under difficult times/pandemic.
Delighted to hear the work was completed so quickly & efficiently. Your positive feedback is very much appreciated! Niall MacFlynn - Head of Business
Fast and no hassle
Thank you...exactly how it should be! Niall MacFlynn - Head of Business
Car picked up and returned on time. Service carried out as requested Kept informed of service process Drivers are very courteous and friendly
Delighted to hear you had a great experience and everything went smoothly! Niall MacFlynn - Head of Business
Had a tyre issue. One call to Derek and I was back on the road in a short space of time.
If it's tyre related, Derek is the man...there's nobody better! Niall MacFlynn - Head of Business
Staff were very helpful and pleasant to deal with.
Thank you for your kind and positive feedback regarding our staff...it's very much appreciated! Niall MacFlynn - Head of Business
Car collected and returned, looking like a new car. JKC always courteous and efficient.
Thank you! Delighted to hear the team looked after you - and your car - so well! Niall MacFlynn - Head of Business
Quick , helpful and very nice to deal with
That's great to hear...thank you! Niall MacFlynn - Head of Business
The car was collected on time and returned on time spotlessly clean by a very polite and efficient driver who took very thorough COVID precautions. I was left an excellent loan car while mine was away.
Delighted to hear the team did exactly what they said they would do, looked after you well and most importantly, kept you safe! Niall MacFlynn - Head of Business
Great people and service.
Thank you! Niall MacFlynn - Head of Business
I appreciated the pick up service for servicing, the quality of loan car and the superb customer service at JKC
Great to receive your kind & positive feedback. It's all part of how we look after the customer at JKC! Niall MacFlynn - Head of Business
My last visit was for a two-year service. The car was ready in about four hours which included brake pad replacement which was discovered during the general service work following consultation with me and inspires confidence in JKC's work.
Delighted to hear you had a good experience and the work was completed on time. Niall MacFlynn - Head of Business
Extremely satisfied as the service booking was made very efficiently. The service team also contacted me regarding the booking of my first MOT (which I was unaware of) so saved me a big headache! Great, fast service and will use again. Thank you.
Delighted to hear the team looked after you so well and every touch point of your experience was excellent. We can't ask for better feedback than that! Niall MacFlynn - Head of Business
High standard of workmanship. Every detail attended to. Vehicle washed and valeted.
Thank you! Delighted to hear you had a good experience. Niall MacFlynn - Head of Business
The problem was solved with no hassle and fixed first time
That's great, exactly how it should be done...thank you! Niall MacFlynn - Head of Business
Everything was completed as promised in the timescale stated at time of booking
Great to hear everything went smoothly. "Do what you said you would do" - it works every time! Niall MacFlynn - Head of Business
Aidan in service was super helpful, great updates and information.
Delighted to hear Aidan looked after you so well during your visit...a top man! Niall MacFlynn - Head of Business
Friendly efficient service
Thank you! Niall MacFlynn - Head of Business
My car was booked in by very professional staff and I was kept informed as to the progress of the investigation.
Delighted to hear you were well looked after and the team kept you updated throughout...good communication is so important! Niall MacFlynn - Head of Business
no fuss job done in good time
Great to hear everything went smoothly! Niall MacFlynn - Head of Business
The BMW receptionist phoned me to arrange a date to bring my car in for a health check, as they called it, That was done about two weeks ago, and it came back looking like new again, spotless inside and out, tyres blackened too, Wow!
Thank you for your kind & positive feedback. Delighted to hear the team looked after you - and your car - so well! Niall MacFlynn - Head of Business
The service was very well organised and well done and the vehicle left in showroom condition also I was loaned a courtesy car
Great to hear you had a good experience and everything went well! Niall MacFlynn - Head of Business
Arranged for a time to suit me and courtesy car was available . Excellent team, could not fault
The servicing was very easy to do. JKC phoned me to remind me about booking the service, arranged it and a replacement car while my car was serviced. Everything went very smoothly.
Always get great service at JKC
Thank you! Niall MacFlynn - Head of Business
Issues dealt with professionally staff pleasant helpful and mannerly
Thank you! It's great to hear everything went smoothly and you were well cared for throughout your visit. Niall MacFlynn - Head of Business
when dealing with BMW i as a customer are always completely satisfied that i am in safe hands
Delighted to hear you have complete confidence in the team in JKC...that means a lot to us, thank you! Niall MacFlynn - Head of Business
Car died at 4.50pm. Stephen talked me through getting the car home and was about to arrange for a flatbed truck. Managed to get car home. Next morning Stephen had a replacement car (X7) up to me before school run so not to impact schooling/work.
Delighted to hear Stephen reacted promptly and efficiently, ensuring you were back on the road in the shortest possible time! Niall MacFlynn - Head of Business
efficient good communication friendly
Very Happy
Delighted to hear that...thank you! Niall MacFlynn - Head of Business
v good service
Thank you! Niall MacFlynn - Head of Business
Did what they told me they were going to do, finished earlier than expected and provided a clear explanation and video of all they did.
As a customer centric business, our teams really focus on delivering a first class service experience - so your positive comments are very gratefully received, thank you! Niall MacFlynn - Head of Business
Always first class .
Thank you! Niall MacFlynn - Head of Business
Excellent customer care and service
Thank you! Niall MacFlynn - Head of Business
JKC checked and cleaned by brakes back and front and all is good now. They also replaced the lock in the rear passenger door which broke .....again all good now. Very satisfied.
Great to hear all the work required was completed in full and you had a good experience. Thank you! Niall MacFlynn - Head of Business
Aidan was extremely helpful and always updated me on the process of my car being fixed. He was friendly, helpful and a very good representative of your brand.
Thank you for your kind & positive feedback regarding Aidan, who is - without doubt - a great asset to our business! Delighted to hear he made the difference! Niall MacFlynn - Head of Business
Very satisfied
Thank you! Niall MacFlynn - Head of Business
So accommodating, high quality of work for an outstanding price
Thank you! Delighted to hear you had a great experience. Niall MacFlynn - Head of Business
Excellent customer service, with a warm, professional and welcoming atmosphere
Your kind words & positive feedback is very much appreciated. Thank you! Niall MacFlynn - Head of Business
Always brilliant friendly staff.
Your kind comments regarding our staff are very much appreciated, thank you! Niall MacFlynn - Head of Business
Good explanation of what needed done and what was done. The video was very good.
Great to hear you were kept fully informed throughout your visit...the video is fantastic, glad you liked it! Niall MacFlynn - Head of Business
JKC and Stephen (Service Manager) we're extremely helpful in arranging a loan car which facilitated commitments I had over the service and recall works carried out. Very helpful and appreciated.
You are most welcome! We will ALWAYS keep you mobile whilst your car is with us...it's just what we do at JKC! Niall MacFlynn - Head of Business
Overall very good service and excellent communication throughout. Only removed 0.2 as generally the tire depth and brake depth would be included on a service summary - could just be omitted as it's the 1st service & there's very little wear
Thank you for taking my call to discuss your feedback. Following on from our conversation, we've discovered that a video summary was sent to you at the time, but didn't arrive with you for some reason. It has now been resent! Apologies for this; delighted to hear you had a great experience otherwise! Niall MacFlynn - Head of Business
The work took a little longer than expected but the staff as usual delivered great service and yet again jkc himself on the premises interacting with customers
Apologies your booking ran slightly over on the day, and thank you for taking my call to discuss this. Delighted to hear every other aspect of your visit was excellent including your interaction with Jack himself! Niall MacFlynn - Head of Business
Very polite and efficient staff.
Thank you! Niall MacFlynn - Head of Business
Service department very helpful.
That's great to hear, thank you! Niall MacFlynn - Head of Business
No after service problems
Delighted to hear everything is good! Niall MacFlynn - Head of Business
Excellent service, always kept updated throughout the process.
Delighted to hear you had a good experience! Niall MacFlynn - Head of Business
Ryan Whyte couldn't have been more helpful throughout. Will definitely do business again in the future
Great to receive your positive feedback, especially with regard to Ryan who really knows how to look after the customer! Thank you. Niall MacFlynn - Head of Business
Given test drive and extensive description of software and automatic transmission functions
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
Michael sorted everything and was excellent as usual.
Thank you for your kind words with regard to Michael, who really knows how to look after the customer! Niall MacFlynn - Head of Business
Constantly updated on progress as to when and at what stage the car was at
Good communication is so important in this business, so it's great to receive your comment! Niall MacFlynn - Head of Business
Very helpful staff who were quick to arrange new car order and delivery.
Thank you! Delighted to hear the team looked after you well. Niall MacFlynn - Head of Business
From the start to the delivery date I have had a honest informative and friendly chat with Ryan @ JKC Colraine. Brilliant service. Faultless.
Delighted to receive your kind & positive feedback, especially with regard to Ryan who's customer centric approach always guarantees an amazing purchasing experience! Niall MacFlynn - Head of Business
A demonstrator model was at hand and the sales team gave us the opportunity to ask questions and receive answers
Great to hear the Sales team provided all the information you needed to help you decide on your next purchase. Many thanks for your continued business! Niall MacFlynn - Head of Business
Great sales advisor
Thank you! Niall MacFlynn - Head of Business
The staff at JKC were exceptional, in particular Mr Gary Jackson was instrumental in making me remain with BMW. His knowledge of BMW products, his attention to customer requirements and satisfaction made the experience just perfect. Great guy!!
Thank you for your very kind & positive comments, especially with regard to Gary who is a great asset to both JKC and the BMW brand! Delighted to hear you had a great purchasing experience! Niall MacFlynn - Head of Business
Any staff we have to deal with are friendly, helpful and knowledgeable and give time to deal with whatever we might be there for. Car always returned in perfect condition and valeted to a high standard which is much appreciated.
Thank you. We're delighted to receive your positive feedback! The team at JKC will ALWAYS go the extra mile to deliver outstanding customer service each & every time you visit. Niall MacFlynn - Head of Business
Very positive sales experience
We're delighted to hear that...thank you! Niall MacFlynn - Head of Business
The Information was explained on what to expect and was guided on what extras would be useful and others which were not for me. When I got the car it was sitting at the front, gleaming ready to be picked up and the bunch of flowers was a great touch
I'm delighted to hear the team looked after you so well from the beginning of the purchasing process right through until the day you took delivery. Thank you for choosing JKC to purchase your first BMW, we really appreciate the business! Niall MacFlynn - Head of Business
My experience was very satisfying and I could not fault the BMW centre.
Delighted to receive your positive feedback. Thank you! Niall MacFlynn - Head of Business
Nothing is any trouble at JKC
That's great to hear, thank you for your feedback! Niall MacFlynn - Head of Business
Friendly helpful staff.
That's great to hear, thank you! Niall MacFlynn - Head of Business
Excellent service
Thank you! Niall MacFlynn - Head of Business
Everything was explained clearly to us in a way we could understand and the car was sitting at the front door the morning we can to collect. The attention to details and little touches were well received
At JKC, our Sales teams go above and beyond to deliver a personalised, professional purchasing experience, so it's great to receive your comments - thank you! Niall MacFlynn - Head of Business
Great Service
Thank you! Niall MacFlynn - Head of Business
JKC Specialist Cars
Coleraine
