JKC Star Rating
Sales
12 comments from 24 reviews
Service
34 comments from 83 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"An easy experience and the car was washed and returned on time"
"Every visit is a pleasant experience, a very friendly and efficient service"
"My vehicle was returned cleaned and vacumed."
"Satisfied"
"No explanation as to why the light was on regarding the tyres."
"I found it expensive and I am not sure it was necessary."
"All staff excellent"
"car was left in to have ticking noise fixed The ticking is still present. Dealer gave me courtesy car which was damaged I was not made aware of damage at handover."
"Filter not changed on the service. I have not heard from them since."
"On collection of my car the new tyres I had ordered had been fitted. On arrival home reversing into driveway noticed two oil stains about shoulder height on the passenger seat which is leather."
"you could not find a fault with JKC"
"Very satisfied"
"I would recomend them great service."
"The staff are so efficient, upbeat and it's a pleasure to do business with them. The courtesy is outstanding and so helpful patient with all the many questions I had to ask."
"good service very thorough"
"The dealership offers overall great service."
"I was very happy with the service the staff were very accommodating even though this was an emergency."
"Always a pleasure, everyone knows what is expected of them. BMW set the standard so high that in my opinion, no other manufacturer can match them on this front"
"i found it very easy to book my 525 m sport car in with the service reception they organised for me an impressive courtesy car that was delivered to my address like most working parents,quality family time is limited and this was appreciated"
"We have three cars from this dealership were very happy with all of them."
"Good, helpful and customer friendly dealership"
"Highly recommended, a pleasant experience"
"I was treated with manners and dignity."
"Vehicle went in at 0900 for simple brake fluid inspection service. Returned at 1700 hours to pick up vehicle only to be told that work had not been completed. Staffing issues . Service manager though very apologetic. Vehicle sorted next day."
"Very professional, friendly and efficient service"
"Excellent pick up and return service, courtesy car left"
"I needed a part this was posted along with no problems."
"Including 2 tyres cost of service was in excess of £1000. I feel this is excessive."
"Competitive with other dealers in the area"
"Had to return back as the service light came back on, on the dashboard."
"The service advisor was very helpful, collected my car from home, left me a courtesy car while the work was being carried out. Great service"
"JKC Have attempted to resolve my problem but to date have been unsuccessful."
"excellent"
"Completely satisfied. Outstanding service from JKC."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Paul gave us excellent service, nothing was too much trouble, a credit to BMW and JKC"
"excellent service from all concerned"
"Everything was really good."
"This is our 5th BMW and satisfaction with JKC is excellent every time. Sales executive Richard Smyth was excellent."
"I could not praise Richard Smyth enought he worked above and beyound what I am sure was required."
"Mr Adrian McFarland was fantastic"
"The service was absolutely impeccable and would recommend them especially Jack and Richard"
"the experience was very relaxing no hard sales talk"
"very nice friendly people"
"I had been to a couple of BMW dealers in my area but I was so dissapointed in these dealers that I almost decided to stay with Audi but then I found JKC which is out of my area and they were great."
"Waiting for 8 months was disappointing but the staff at Coleraine were very helpful from start to finish"
"Thoroughly professional throughout, all the staff were fantastic"